Baltimore Hiring - FAQ

Table of Contents

  1. How many new jobs are being created by Horseshoe Baltimore?
  2. What positions are you currently recruiting for?
  3. Is casino experience necessary to be considered for employment at the casino?
  4. How many people do you expect to apply for casino jobs?
  5. Will my prior experience working in a casino and/or a certification from a card dealer training program guarantee my employment at Horseshoe?
  6. If a job is posted, does that mean only one person is needed to fill that opening?
  7. How long will jobs be posted on the website?
  8. Is there an age minimum to work at Horseshoe Baltimore?
  9. How do I apply?
  10. I don’t have internet access. Can I apply some other way?
  11. Is a resume required with my application?
  12. What will happen after I submit my application?
  13. How will I know if I am selected to move on in the process?
  14. Will I be considered for a job if I reside outside of Baltimore?
  15. Will non-English speaking candidates be considered?
  16. Will applicants with criminal/felony convictions be considered?
  17. If I’m hired, when can I expect to begin working? When will the casino open?
  18. What benefits does Horseshoe offer?
  19. Will I be trained by Horseshoe?
  20. What hours/shift will I work if I am hired? Are part-time positions available?
  21. Will I be required to wear a uniform?
  22. How much money can I expect to make?
  23. Will parking be provided for casino Team Members?
  24. I am unable to find the answer to my career-related question, who can I contact?
  25. If I am hired, can I gamble at Horseshoe Baltimore? Can my family gamble at the property?
1. How many new jobs are being created by Horseshoe Baltimore?

In total, Horseshoe Baltimore will employ nearly 1,700 Team Members.

2. What positions are you currently recruiting for?

We are currently accepting applications for all positions in all departments. Candidates may apply online at HorseshoeBaltimore.com for positions in gaming, hospitality, marketing, culinary, engineering/maintenance and a host of other disciplines.

3. Is casino experience necessary to be considered for employment at the casino?

No. For the most part no casino experience is necessary to be considered for employment at the casino. The most important requirement for applicants is an upbeat and positive attitude and a desire to provide great customer service. Horseshoe will provide full training for most positions. There are some specific positions that do require prior work in a particular field. Each job posting includes a job description and lists necessary requirements.

4. How many people do you expect to apply for casino jobs?

We anticipate a strong response in Baltimore. All applicants should know that the process to identify candidates will be thorough and competitive.

5. Will my prior experience working in a casino and/or a certification from a card dealer training program guarantee my employment at Horseshoe?

No. Prior gaming experience and/or training will not guarantee casino employment. Horseshoe will provide thorough training for all dealers and most other jobs. The most important requirement for applicants is an upbeat and positive attitude and a desire to provide great customer service.

6. If a job is posted, does that mean only one person is needed to fill that opening?

No. The casino will be open 24 hours a day, 7 days a week, so most positions require multiple individuals to cover the various shifts. In many cases, we will hire several individuals to fill each posted role.

7. How long will jobs be posted on the website?

Applications are currently being accepted on our careers page. Positions will be posted until candidates have been selected and positions have been filled.

8. Is there an age minimum to work at Horseshoe Baltimore?

Yes, applicants must be at least 21 years of age on the date of application to be considered.

9. How do I apply?

You may view open postings, read job descriptions and apply online at HorseshoeBaltimore.com. Applicants should also be prepared to supply an active e-mail address and phone number.

10. I don’t have internet access. Can I apply some other way?

Only online applications will be accepted. We cannot accept mailed or e-mailed applications or resumes. Complimentary computer use and Internet access is available at the following locations. Please check this list frequently as additional locations may be added.

• MOED Offices
  • Eastside One-Stop Career Center, 3001 E. Madison Avenue, Baltimore, MD 21205, (410) 396-9030
  • Workforce Reception Center, 100 W. 23rd Street, Baltimore, MD 21218, (410) 396-6214
  • Northwest One-Stop Career Center, 2401 Liberty Heights Avenue, Mondawmin Mall – Suite 302, Baltimore, MD 21215, (410) 523-1060
  • Baltimore Works One-Stop Career Center, 1100 N. Eutaw Street, Baltimore, MD 21201, (410) 767-2148
  • Youth Opportunity Community Center – West, 1510 West Lafayette Avenue (Gilmore Street entrance), Baltimore, MD 21217, (410) 545-6953
  • Youth Opportunity Community Center – East, HEBCAC - YO! Center, 1212 N. Wolfe Street, (410) 732-2661
  • Youth Services – General, 101 West 24th Street, Baltimore, MD 21218, (410) 396-6722
• Enoch Pratt Library Branches
  • Brooklyn Branch – 300 E. Patapsco Avenue, Baltimore, MD 21225, (410) 396-1120
  • Central Library/State Library Resource – 400 Cathedral Street, Baltimore, MD 21201, (410) 396-5430
  • Cherry Hill Branch – 606 Cherry Hill Road, Baltimore, MD 21225, (410) 396-1168
  • Clifton Branch – 2001 N. Wolfe Street, Baltimore, MD 21213, (410) 396-0984
  • Edmondson Avenue Branch, 4330 Edmondson Avenue, Baltimore, MD 21229, (410) 396-0946
  • Forest Park Branch – 3023 Garrison Boulevard, Baltimore, MD 21216, (410) 396-0942
  • Govans Branch – 5714 Bellona Avenue, Baltimore, MD 21216, (410) 396-6098
  • Hamilton Branch – 5910 Harford Road, Baltimore, MD 21214, (410) 396-6088
  • Hampden Branch – 3641 Falls Road, Baltimore, MD 21211, (410) 396-6043
  • Light Street Branch – 1251 Light Street, Baltimore, MD 21230, (410) 396-1096
  • Northwood Branch – 4420 Loch Raven Boulevard, Baltimore, MD 21218, (410) 396-6076
  • Orleans Branch – 1303 Orleans Street, Baltimore, MD 21231, (410) 396-0970
  • Patterson Park Branch – 158 N. Linwood Avenue, Baltimore, MD 21224, (410) 396-0983
  • Pennsylvania Avenue Branch – 1531 W. North Avenue, Baltimore, MD 21217, (410) 396- 0399
  • Reisterstown Road Branch – 6310 Reisterstown Road, Baltimore, MD 21225, (410) 396-0948
  • Roland Park Branch – 5108 Roland Avenue, Baltimore, MD 21210, (410) 396-6099
  • Southeast Anchor Library – 3601 Eastern Avenue, Baltimore, MD 21224, (410) 396-1580
  • Walbrook Branch – 3203 W. North Avenue, Baltimore, MD 21216, (410) 396-0935
  • Washington Village Branch – 856 Washington Boulevard, Baltimore, MD 21230, (410) 396-1099
11. Is a resume required with my application?

It is highly recommended that applicants submit a current resume at the time of application.

12. What will happen after I submit my application?

You will receive an email confirming that your application was successfully submitted.

13. How will I know if I am selected to move on in the process?

All applicants will be notified via email of their application status once their application has been reviewed and considered. If you are selected to move forward, you will also receive an email with specific instructions for your next steps.

14. Will I be considered for a job if I reside outside of Baltimore?

Yes, we will consider applicants from outside of the area.

15. Will non-English speaking candidates be considered?

Candidates must be verbally fluent in English; conversational and/or fluent knowledge of other languages is a plus, but is not required.

16. Will applicants with criminal/felony convictions be considered?

Virtually all casino positions will require an occupational license through the Maryland Gaming Commission. The law indicates that an individual who has a felony or other disqualifying offense on their record is not eligible for a “casino gaming employee” license. The Commission also has the authority to review criminal records through its process of licensing “casino gaming employees.” Additional information can be found at the Maryland Lottery Commission web site: http://gaming.mdlottery.com

17. If I’m hired, when can I expect to begin working? When will the casino open?

The casino is expected to open in the third quarter of 2014; an exact opening date has not yet been determined. Depending on the role you are selected to fill, you may be hired immediately, but most positions will be hired in the summer to ensure timely completion of all necessary paperwork, regulatory requirements, orientation and training.

18. What benefits does Horseshoe offer?

Full-time Team Members are eligible to participate in Horseshoe’s comprehensive benefits package which includes medical, dental, vision and prescription coverage, health care and dependent care flexible spending accounts, 401k with company match, life insurance and AD&D insurance. Part-time Team Members are also eligible for many benefits. In addition, educational assistance and internal career advancement opportunities are available to all Team Members.

19. Will I be trained by Horseshoe?

Yes. All new hires will receive an extensive training program to support a successful onboarding with the company. All Table Game Dealer and Table Game Supervisor candidates will be invited to a Table Games Service Academy, where they will be thoroughly trained. Table Games training will be offered for free. Most non-dealer positions will also require job skills training which will be provided by Horseshoe. In addition, the casino will provide all new hires with orientation and compliance training.

20. What hours/shift will I work if I am hired? Are part-time positions available?

The casino will be open 24 hours per day, 7 days per week. The business needs for scheduling vary with each position. Most positions will require weekend and holiday hours. Part time positions will be available in some departments.

21. Will I be required to wear a uniform?

Most positions require a uniform and will be provided by Horseshoe. A dress code for non-uniformed Team Members will also be enforced.

22. How much money can I expect to make?

Actual compensation will vary based on role and responsibility. A comprehensive benefits program will also be included in the total compensation package for full-time Team Members.

23. Will parking be provided for casino Team Members?

Yes. Free Team Member parking will be provided. Details will be shared with Team Members during new hire orientation.

24. I am unable to find the answer to my career-related question, who can I contact?

If you have exhausted the resources on this website and are still unable to find an answer to your question, please send an email to HorseshoeBaltimore@Caesars.com including your full name, phone number, and specific question. The Recruiting Team will respond to your email as soon as possible.

25. If I am hired, can I gamble at Horseshoe Baltimore? Can my family gamble at the property?

Team Members with Horseshoe Baltimore will not be allowed to gamble at Horseshoe Baltimore. Family members may or may not be able to gamble based on the position.

 

  • Competitive pricing
  • Ability to meet specifications and standards
  • Product and service quality
  • Product yields and durability (food)
  • Reliable delivery methods
  • Quality control methods and practices
  • Technical abilities and leadership
  • Ability to provide niche or unique product offering and/or design concept
  • Financial stability & credit strength
  • Compatibility with existing products
  • Adequate distribution/warehousing facilities and resources
  • Spare parts availability
  • Warranty, insurance, and bonding provisions
  • Proven performance and experience (quality references in and out of casino industry preferred)
  • Sales/service support resources available during prime hours of a casino business
  • Ability to be licensed by the Maryland Lottery Commision
  • Emphasis on diverse and inclusive workforce
  • Maryland-based business
Also see: Supplier Selection Criteria
3. What does "certification" mean?

Certification means your company's day-to-day operations and ownership structure has been reviewed by a third- party certifying agency and has been certified as a diverse business, (e.g. Small Business Enterprise, Minority Business Enterprise, Woman Business Enterprise, etc.). For example, minority or woman ownership means that a woman or minority owns 51 percent of the company. Similar requirements exist for other certification classifications. Suppliers are responsible for acquiring and maintaining valid certification. Also see supplier certification information here. Also see supplier certification information here.

4. Which third-party certifying agencies does Caesars recognize?
Caesars recognizes a number of agencies, including, but not limited to:
  • The National Minority Supplier Development Council (NMSDC) and its Regional affiliate councils
  • The Small Business Administration (SBA) – 8 (a) program, HUBZone program, Small Business Enterprise (SBE), Small Disadvantaged Business (SDB)
  • Federal Government Agencies (ex. National Department of Transportation, Department of Veteran’s Affairs)
  • State Government Agencies (ex. Dept. of Transportation)
  • Local (county, city) Government Agencies
  • Women Business Owners Corporation (WBOC)
  • Women and Minority Business Enterprise Clearinghouse (WMBE)
  • Women Business Enterprise National Council (WBENC)

Also see: Supplier Certification

5. Can I work directly with Caesars local properties?
Yes. However, Caesars operates in several jurisdictions with differing procurement and certification requirements. Since each property must comply with its own jurisdiction's regulatory requirements, there will be variations within each local purchasing program. National contracts are not awarded at the local level.
6. How can I apply to be a Caesars/Horseshoe Casino Supplier?
Caesars will award contracts for the Horseshoe Casinos locally and will work with some of its national suppliers to support the casinos.
7. Does Caesars do business with only large companies?
No. Caesars works with companies of all sizes, on a local, regional and national basis.
8. How often are contracts renewed?
Contract duration varies depending on the individual product or service. When a contract comes up for renewal, Caesars may invite qualified suppliers (who may or may not be registered in our supplier database) to participate in a bid opportunity. However, Caesars reserves the right to continue pre-existing relationships without conducting new bids.
9. What is your turn-around time on invoices?
Payment is usually made within 30 TO 45 days after an invoice has been received, and goods and services have been accepted.
10. I am a construction company/worker – who do I contact to get involved in the project?

As construction continues, we will need qualified design & construction companies to bring Horseshoe Baltimore to life. It is a priority for us to provide equal opportunities for all construction and design companies.

If your company is interested in working on the project, please complete the Subcontractor Qualification Form.

11. What type of suppliers/vendors will the casino need?

This list is not all-inclusive, but is provided to potential suppliers as a representative sample of the different types of goods and services Caesars purchases.

Food
Meat, Poultry, Seafood, Dairy, Dry Goods, Produce, Frozen Products, Bakery Items, Canned Goods, Condiments Ethnic Foods, Specialty Items

Beverages
Tea, Liquor, Wine, Beer, Water, Coffee, Juices

General Equipment, Machinery, and Supplies
Housekeeping, Office Supplies, Audio Visual, Sound & Lighting, Banquet, Computer & Peripherals, Security/Surveillance, Cell Phones, Marina, Signage, Restaurant

Gaming Equipment, Machinery, and Supplies
Slot Machines, Table Games, Casino Gaming, Slot & Table Signage

Furniture, Fixtures & Equipment
Artwork, Carpeting, Drapery, Furniture, Glass/Mirror, Upholstery, Wall Coverings, Floor Coverings

Operating Inventories and Supplies
China, Glassware, Flatware, Linen, Uniforms, Cleaning Chemicals, Guest Room Amenities, F&B Disposables, Hotel Supplies, Kitchen Supplies

Engineering/Facilities
Maintenance & Repair Supplies, Tools, Heavy Equipment

Retail
Accessories, Apparel, Art, Cosmetics/Fragrances, Gifts, Jewelry, Lingerie, Logo Apparel, Clothing, Toys & Games, Shoes, Souvenirs, Gift/Specialty Items

Construction/Contracting- Architects, Engineers, General Contractors
General Services - Consulting, Staffing, Advertising, Printing, Repairs & Maintenance, Janitorial, Shipping & Freight

12. When will you select suppliers/vendors?
Vendors and suppliers are normally selected to enter the bid process at least 90 days in advance of the commencement of the good or service to the casino.
13. Will you give preference to MBE/WBE/SBE companies?
The inclusion of MBE/WBE/SBE firms is an important focus when identifying suppliers and vendors for procurement opportunities. However, certification does not guarantee the right to bid or receive a contract. Caesars seeks to give diverse firms equal opportunity in the procurement process, coupled with key components in the potential business partnership: pricing, quality, service and assurance of delivery. If an offer to bid is received, vendors & suppliers should respond thoroughly and promptly.
14. Will you give preference to local companies?
Caesars has a strong history of seeking out local, diverse, and small businesses in its host communities. This investment helps to develop local businesses, leading to a stronger and more viable local economy. Caesars will continue those initiatives in Maryland.