Caesars guarantees that Caesars-branded websites will have the best room rate for any Caesars branded hotels ("Best Rate Guarantee"). This guarantee applies to reservations for guest rooms at Harrah's branded hotels in the United States consisting of Bally's, Caesars, Flamingo, Grand Casinos, Harrah's, Harvey's, Horseshoe, The Quad, Paris Las Vegas, Planet Hollywood, Rio Las Vegas, and Tunica Roadhouse ("Caesars casino/hotels"). The Best Rate Guarantee applies to these Caesars-branded websites:
www.BallysAC.com, www.CaesarsAC.com, www.HarrahsAtlanticCity.com, www.ShowboatAtlanticCity.com, www.CaesarsWindsor.com, www.HarrahsStLouis.com, www.HarrahsCherokee.com, www.HarrahsJoliet.com, www.HarrahsNorthKansasCity.com, www.HarrahsMetropolis.com, www.HarrahsLouisianaDowns.com, www.HorseshoeBossierCity.com, www.Horseshoe-Indiana.com, www.HorseshoeCouncilBluffs.com, www.HarrahsCouncilBluffs.com , www.HarrahsTunica.com, www.HorseshoeTunica.com, www.Tunica-Roadhouse.com, www.HorseshoeHammond.com, www.GrandCasinoResortBiloxi.com, www.HarrahsNewOrleans.com, www.HarrahsAkChin.com, www.HarrahsRincon.com, www.HarrahsReno.com, www.HarrahsTahoe.com, www.HarveysTahoe.com, www.HarrahsLasVegas.com, www.RioLasVegas.com, www.FlamingoLasVegas.com, www.ParisLasVegas.com, www.BallysLasVegas.com, www.TheQuadLV.com, www.CaesarsPalace.com, www.HarrahsLaughlin.com, www.PlanetHollywoodResort.com and www.harrahs.com.
("Caesars-branded Websites"). For a claim to be valid under this guarantee, it must satisfy all Terms and Conditions and be submitted in compliance with the Claims Processing procedures.
If you find and advise Caesars of a lower, published, available room rate for the same Caesars hotel and accommodations, for the same room type and bed type, and for the same dates and number of guests (the "Competing Rate"), within 4 hours after making a reservation on a Caesars-branded Website, Caesars will honor the Competing Rate, give you an additional 10% discount off the Competing Rate.
The Best Rate Guarantee applies to a Competing Rate with rate limitations that are substantially similar to the rate limitations of the rate booked on a Caesars-branded Website (the "Caesars Rate"). Such rate limitations may include advance purchase requirements, prepayment and deposit requirements, and cancellation and change policies. The Best Rate Guarantee does not apply to a Competing Rate with Rate Limitations that are more onerous or substantially different, in Caesars sole discretion, than the Rate Limitations of a Caesars Rate. If Caesars does not have a published rate available that is substantially similar with respect to the applicable Rate Limitations, Caesars, in its sole discretion, may honor the Competing Rate with its applicable Rate Limitations, plus give you an additional 10% discount off such Competing Rate.
In the event of a multiple night stay, the Best Rate Guarantee will compare the pre-tax total room cost of the stay as booked at the Caesars rate with the pre-taxed total room cost of the stay booked at a Competing Rate with substantially similar Rate Limitations.
The Best Rate Guarantee does not apply to unpublished rates. Unpublished rates include private rates, packaged rates, rates involving a prepaid voucher program, hotel rooms sold as part of a travel package, and rates not available to the general public. Rates not available to the general public include direct marketing offers, corporate discount rates, convention rates, group rates, meeting rates, any rates requiring membership in a club such as AAA rates or AARP rates, affinity program, or other organization where the rates are targeted specifically toward a specific group of individuals and not intended for the general public.
The Best Rate Guarantee does not apply to any rates from Opaque Providers. An opaque provider is any entity or service that sells or otherwise makes available, or directly or indirectly provides or makes available, information relating to available hotel rooms in a manner that prevents, until after the buyer has guaranteed payment, a customer from determining through information made available by such entity two or more of the Opaque Characteristics of any specific available room or hotel reservation that is currently available.
Opaque Characteristics means with respect to any available hotel room or hotel reservation, (a) the name of the property on which the available hotel room is located, (b) the precise location of the property on which the available hotel room is located and (c) the identity, brand or flag affiliation of the hotel that will provide such available room.
The Best Rate Guarantee does not apply to taxes, gratuities, or any additional casino/hotel or guest charges or fees that may apply at Caesars Casino/Hotels.