Bally's Atlantic City Hotel and Casino

Just took a couple of days to get away. Employees were not very friendly and the casino needs to be cleaned up a bit. It is dark and gloomy in there. Took forever to get a drink once it was ordered. Would like to return but it is depressing in there.

The water pressure was very weak in the shower and the water did not get very hot when turned all the way up. The toilet handle did not flush properly. The water in the sink did not drain- we we were brushing our teeth it was nearly overflowing. I was calling the front desk for more pillows and they could not hear me. I could hear them. They hung up and called back to the room. Again they could not hear me. They hung up. About 10” later security was knocking at the door thinking it was an emergency. That is good to know security does check! Anyway I explained to security our phone was not working and about 30” later the phone people came to replace our phone. The air even set on 61deg F was still hot! We did not even sleep with blankets on. Please hire more security downstairs on the casino floor and at the end of the hall where people walk in from the parking garage to where the bathrooms are. Creepy people hovering by the bathrooms and in that hallway. Drinks took forever to come on the casino floor using the ordering buttons on the machines. Sometimes we just got up and switched machines and drink never even came!

Total disaster;from Customer service, night management at Bally's reservation desk, and the representative clerk: Lanette.A GREAT disappointment for the Total Rewards program; which than they ask you to fill out a survey, which is definitely a waste of time for us who participate in the Total Rewards, because they DO NOT take heave to our major concerns! All they are concerned about is that you are spending and losing money to their properties!!!!!! Please, DO NOT send anymore surveys to my email address!STOP, over booking, and then can not accommodate your valued customers!

We were staying at the hotel and it seemed extra charges popped up that we weren't expecting. We were in AC for another event and not for the casino and found other unwelcome surprises. The fitness area was only open from 10 to 4 each day making it unusable if you were there for another event as we were. There was no room service in general and even Dunkin Donuts didn't deliver breakfast on weekends. The best bet for meals was Buca Di Beppo and their breakfast was not only excellent but very reasonably priced. I am not all that conversant on casinos but this one seemed fine and reminded me of MGM in Las Vegas. I am adjusting the 1 cent machines costing everything else but the penny. Oh well. I walked the boardwalk with the dunes and beach covered in snow and it was beautiful.

Went to Bally’s overnight (1/11/19) to hang out w some friends. There was a cheerleading tourney going on at the convention center, so.... parents, families and glittery, little cheerleaders everywhere. Which was nice because at least it wasn’t boring and empty at this time of year. I got to the buffet at Caesar’s 8pm sharp, and was told that it’s too late and they closed at 8pm!?? on a Friday night!!?? Ugh! So we settled on Johnny Rockets. Not so great. But I did gamble!I hit the Caesars buffet the next morning for the brunch, and was pleasantly surprised. Lots to choose from, and it should be for $32 bux a person! But it was worth it!All in all, had a pretty good overnight stay.