Bally's Atlantic City Hotel and Casino

Outstanding time. Room was very clean and modern. Stayed in the jubilee room.David at the front desk was very professional and a asset to Bally’s.Parking and check in was so fast and easy.Our bellman Al was very nice and professional.Have not stayed here for years but was pleasantly surprised.Casino area was clean and the $5 tables were great.Food choices were good.The line at Dunkin Donuts was crazy long the whole time we were there.Had dinner at the Guys chop house was expensive and not that good .The dealers and pit boss are very friendly and appreciate you being there.I would recommend the new Bally’s.

every one is always nice here and they go out of there way to help you. my casino host was great. Her name is Theresa.. I changed my reservation 4 times and she took care of everything we needed. she got us tickets to the comedy show at the last minute. I extended my stay twice and she took care of it. we had a great long weekend Friday to tuesday

This trip was booked in January to celebrate our anniversary ... from the moment we stepped into the lobby of the casino it went from bad to worse ....1. I set up self check in online to avoid the long lines we expierenced with Bally’s before . It was 2:57 pm and the machine wanted to charge us an extra 10.00$ for early check in (which was 3:00 pm) , after this we were directed to front desk because our room was not ready .2. At the front desk (after waiting in the long line) we were told our room that I booked online was not available. We were told we would have to wait a few hours . All we wanted to do was take a nap so they were able to find us a room ( 7 th floor Dennis tower non smoking king bed) . 3. Getting off the elevator and immediately smelling smoke (cigarettes and marijuana) should have sent us back down to the front desk , but the last time we were here on a non smoking floor we smelled it and they did nothing about it . I was not waiting in that line again . ( we are both smokers, we just do not like staying in rooms that are smoking because of the lingering and stale smell of cigarettes ) . 4. Got in the room (which was small and looked nothing like the jubilee room I had booked online) triangle shaped with a small window( felt like we were on a cruise ship) . 5. We stayed the night and checked out in the am ( unable to check out online because we had booked until Tuesday,so we dropped keys in the box across from elevator from Dennis tower) . We will never ever stay at Bally’s again this was a year after our bad expierence and NOTHING has changed ....long lines and bad customer service !!! We headed to the new Hard Rock casino which didn’t disappoint in any way . They were able to accommodate us a room , book us a dinner reservation, and the wonderful customer service saved our anniversary trip . Thank you to the Hard Rock !

We were upgraded to a suite by the great front desk who realized we had last minute booked our Anniversary . The room was amazing and clean. The hotel is nice and the staff are helpful. Will definitely recommend.

room is clean, and ocean view is nice when relaxing in the room. Only draw back is during check out time close to noon time, the elevators are extremely busy, need to wait for sometime before you can get into it.