Customer service was awful. I requested adjoining rooms or close rooms to my son and family because I needed to be close to my infant grandson. They put us on different floors and took 2 1/2 hrs until we could get into a room, at least, on the same floor. So I waited and waited for 2.5 hrs, even though was promised it would only take "1 hr to get a room ready", which still was unacceptable. Went back to front desk in an hour and room still not ready, was told they would text when new room ready but should be soon--no text came. Paid for early check in for the wrong room and then they would not refund that because "we put our bags in the room". Didn't get into the new room until after 4pm check in time. Eventually the supervisor told me she would refund the money, (we'll see, because I have a hard time believing any staff from this front desk). The reason I had to eventually ask for a supervisor is because after the 2.5 hrs of waiting for a room, my daughter went to plug in her phone in the outlet behind the bed,(not many outlets available) and realized it had no outlet cover and the receptacle was loose and pushed back into the wall. The cord for the bedside lamp was not plugged in because the cord was stuck between the box spring and the bed frame. The chairs in the room were filthy and the ceiling in front of the AC vent was covered with black dust, (my allergies didn't respond well to that!) I arrived at Bally's early to enjoy the day with my family and the 1st 4 hrs were more stressful than working my job for a full day! To top it off, my son and his family had to pay $5 a person to swim in the pool and after being there 10 minutes, was asked to leave because someone defecated in the pool, ok sh** happens but his money should have been refunded! And I never realized that the pool wasn't part of the resort fee. I've never been to a hotel that charged to get in their pool. The customer service at the Beach bar was awful too. My 21 year old granddaughter was ignored by a waitress after showing her ID and was never given her drink order. No hot water the last day, couldn't get a morning shower before checking out. Will never stay at Bally's again.