Bally's Atlantic City Hotel and Casino

Horrible if I can give 0 stars I would we woke up to a black out for 2 hours in an out I mean the whole hotel was black people came out they rooms asking wtf is going on nobody had an excuse ! Then after that we had enough went to take a shower to leave an the water was black then brown called the desk she told me let it run can u believe that let it run we use well water I was in disbelief not to mention my room was missing furniture when I called they told me knock on my neighbor door an see if they had my chair 😂😩 I can’t make this up let’s just say I’ll never stay at Bally’s again I usually stay at harrahs idk what I was thinking going there bally ur are horrible horrible horrible an not to mention they lack hand sanitizer stations for ur hands u have to walk all the way around looking for a station I couldn’t believe it !

When I checked in on 1/16 the room type I requested Jubilee Premium Ocean View 1 King with my 15K free night offer code they offered me a Bally’s tower king as they said the room type I wanted was unavailable I was like can I switch properties but then she said she had 2 doubles with ocean view jubilee so I took that room was great but was still looking forward to the soaker tub but maybe next time can’t wait for renovations

Stayed there for MLK weekend. Room was nice. NO HOT WATER TO TAKE A SHOWER. I was told “we can take $20 off of your bill “ what does that do? Stayed at the days inn up the strip a night before, definitely not as nice but they have great customer service and hot water. Lines were long at the front desk, and the rewards card place. Elevators had long lines to get up and down to rooms!Took us 20 minutes waiting for elevator!By the time we squeezed on one we looked back to see 15-20 people behind us now waiting for the next elevator.Just to say with numerous hotels and casinos in the area I would have hoped for a better experience with Bally’s!

I was given a room that I paid for a luxury upgrade and walked into a problematic room the bathroom light didn't work and the door had suspicious sprays of white spots on the door. Luckly the hotel representative helped with giving me another upgrade and it's with a ocean view....however now that alot of things are closed I go back to the room to order in room service I have a 4 page menu and they could only see one page? I guess they need more help to keep these rooms cleaner but I will say the staff was accommodating and understanding. I guess this pandemic has them with less staff so I can give them chance but I will say just get a luxury room with ocean view to be satified if you're staying in and bring the food from a good restaurant at least

The doors do not lock behind you. you have to use key card to actually close the door.we thought we were not closing the door even once in the room we had to use key card to actually get the lock to go in.the room outdated the cabinet where fridge was stored was disgusting on the bottom the chairs was from the 80's and the tub had a huge visible rusted chip. Shower curtain looked like it belonged in a padded room. The Dennis towers was absolutely the worse comp room ever and I visit Atlantic City on the regular