Bally's Atlantic City Hotel and Casino

Due to the Covid crisis, this was my first trip to AC since February. I usually go 4 to 5 times a year as it is only a 4 hour car ride from Albany NY. We arrived the 2nd week in November. The first 2 nights we spent at Ocean Resort and was very happy with our room, cleanliness of the place and cocktail service in the casino.My friend and I then moved to Bally's for Friday night. What a downgrade from The Ocean Resort. I have stayed at Bally's many times over the years and I know to book the Bally Tower and avoid the Dennis Tower Rooms. Our room smelled like a damp sponge and pot even though we were supposed to be on a non-smoking floor. The bathroom toilet was also dirty upon arrival as it had pee drops on the floor around the toilet and the underside of the seat was not cleaned. We gambled at Caesars which is right next door because the floor at Ballys smelled of mildew and was bothering my asthma. Drink service in the Caesars casino is great as you can order cocktails from your machine. On Saturday I wanted to shower before our ride home. The bottom of the tub was covered in a gray gritty substance and the water coming out of the tub was brown.I heard that Ballys will have new owners soon. I guess they have stopped cleaning Ballys until the new owners take over. Until I see differently, I will go back to staying at Ocean Resort or Caesars

When we checked in the woman at the front desk had charged my daughter twice and all took cash for her too. Then they tried to make things right and give us the cash back. But then to find out they went back in her account and charged her 3 more times. I came to relax and have a good time now my trip Ruin. This is so awful my birthday is the worst right now!

Exceptional customer service by far hands down. During these time of covid 19 they were attentive and well beyond the call of duty. I would like to thank each and every dealer at the dice tables and pit bosses: MR William, Francis, Jr, Julie, Deen sorry I could not not remember everyone. But I did remember the the table host Ms Maureen I am bring her a Fitbit she was the best..... lol Thank you all again and see you again soon, Keon Tobin

It was understood that my upgrade to platinum would be instantaneous but it is almost 24 hours later and still not updated. Secondly, it took a 20 minute phone call to get wifi even though that was supposed to be included in the resort fee inclusions. I came to relax not to make repeated trips to the rewards desk. Oh, there was a bug in the bathroom too. I let him stay because he wasn't going after my food.

No Coffee Available in rooms. Casino had very weird smell like sour milk.Felt for this time of year room rates should have been cheaper specially due to Covid 19Location was good right on the boardwalk.