Bally's Atlantic City Hotel and Casino

I absolutely Love this Casino.. My daughter loves waking the boardwalk with my grand daughter. Love the pool. The employees are absolutely wonderful and so polite. I recommend this place for everyone from familes to singles looking to mingle.

comfortable gambling, friendly staffI play slots my Husband plays Craps. We truly enjoyed our day at Bally's and will return next time we are in Atlantic city. Next time maybe we will eat at the restaurants there.

I visited this property to attend a conference. Upon arrival there was a LONG check-in line and an inadequate number of check-in clerks so I tried their express check-in. Even though it was 4:00pm (check-in time), the room was not ready (this is the third time this has happened at a Caesars/Bally property in Atlantic City...also if you arrive early they charge you extra to checkin early). After waiting in line for check-in, I was finally given a room...I had paid extra for an Ocean View room and King Bed when I made my reservation...I was given a room with a parking-lot view and two beds. When I pointed this out to the reception clerk her response was that no other rooms would be available, even though I had a confirmed reservation. She did not credit me the difference between the room I paid for and the cheaper room I was given.Upon arrival in the room, it was dirty...dust on the sills, the previous guest's socks were on the window ledge, etc. I decided to checkout early. Again, tried to use their express checkout system which didn't work so I checked out at the desk and was told the bill could not be printed and would be emailed to me. When the bill arrived, it was correct but there was just lines of text...nowhere on the bill did it say "Bally's", Atlantic City" or any other information indicating where the bill was from...my employer rejected the bill when I submitted the expense report for my trip for this reason. I contacted customer service and the best they were able to do was generate a bill with a Las Vegas address. Interestingly, the email received from Caesar's customer service had "Caesar's" spelled incorrectly...they cannot even spell the name of their own company.

i didnt have a room, but everything was wonderful. the drinks were good the service was good and the overall trip was very fun. we just have to come back when its warmer outside so we can explore more.

Worst experience ever. We planned our visit several months ago. We called to make our reservation, and the representative was very helpful with selecting the best room for our needs.She made most of the suggestions, which were greatly appreciated. We made it very clear we would not be arriving until 8pm that evening, and was told not to worry a note would be placed on my account. Upon checkin, we are nonchalantly told our room is not available, and rooms are first come first serve. So why help me make a specific reservation!??. Instead my wife and I were thrown into a 2 bed hole in the wall. paper thin walls.... just trash. We have never been treated with such disrespect by an establishment. If you are not a child, or coming to gamble your last 2 nickels this is not for you. Worst room/stay/experience ever. Checked out a day early, and will choose my resorts more wisely next time. The desk manager Robert btw useless. He just cowardly went into the back instead of assisting us on multiple occasions,