Bally's Atlantic City Hotel and Casino

I love coming here this place is nice people are nice.connected to Caesars right next door l like going to the West they have the little club club band area between the two properties great place overall.

Stayed at Caesar's. The outdoor pool was nice, but had to pay for it and smoking was permitted. Too much outside noise (construction?). Check-in kiosk wasn't effective. Upscale lobby. Good breakfast at Cafe Roma.

Many promises but did not complete. Promised free buffet, free parking, but promise mot fulfilled. Also, sewer backed up in bath tub. Front desk sent us to house keeping, house keeping sent us back to front desk. Employees are not very good at handling problems .

Drink never arrived at machine on many seperate ocassions. Had dispute at machine and was given a voucher. Had to walk from wild west to bally's main redemption area to cash voucher. Guards and employees at wild west are unkind and insensative. Was told at bally's that there are redemtion centers i Wild West. I am a senior and this experience was horrific for me.

When I opt out to use the same towels for our weekend I did not realize I would not have a maid all weekend. I never got any coffee or had my bed made. The rooms need a real upgrade. When you are in the Dennis Tower with a motorized cart you have to take to elevator down to the Casino Floor then up in another elevator to the sixth floor which is just where you came from. When I used the auto system to check in I thought it said it would give me a $ 10.00 credit toward food if I used the same towels for the weekend instead I got $ 10.00 off if I self parked. Did not use them.