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BALLY'S LAS VEGAS HOTEL & CASINO

Bally's Las Vegas Reviews
Average Tripadvisor rating for Bally's Las Vegas Hotel & Casino
Average Rating Based on 27293 reviews
Bally's Las Vegas Hotel & Casino
No Customer Service
Bally's Las Vegas Hotel & Casino
We have stayed at Bally's multiple times a year for many years. Just got home and I must share that customer service is non existent. They have gone to a kiosk check in system. I always check in...More
- bonniem653
We have stayed at Bally's multiple times a year for many years. Just got home and I must share that customer service is non existent. They have gone to a kiosk check in system. I always check in online the morning of travel, visit the kiosk for keys but since they have gone to this system-failure every time. A rep has to get involved to complete check-in. Tried to reach the front desk for a wake-up call, no answer. No answer at Housekeeping either so called the emergency extension "not our job". Finally used their "Ivy" text system for a 5 AM wake-up and did receive a call but the confirming text arrived long after we went to bed for a restless night. So sad to see the lack of customer customer as this used to be our home away from home.
Didn’t stay at hotel. Staff supervisor Patrice very rude and unprofessional
Bally's Las Vegas Hotel & Casino
Staff does not help customers. Rude on phone and don’t know how to do their job. Also if you any reply to any emails will not get! Still waiting for reply for a refund issue. Which I had to speak...More
- neveragain791
Staff does not help customers. Rude on phone and don’t know how to do their job. Also if you any reply to any emails will not get! Still waiting for reply for a refund issue. Which I had to speak with four different people who didn’t know how to handle situation one didn’t even know the number they told me to call to solve was their own contact number!
Great stay.
Bally's Las Vegas Hotel & Casino
This was my first time staying in Las Vegas, and my friends and I had a great time! This place was beautiful, but it's definitely one of the older hotels on the strip, and it showed(lifting carpets...More
- Relax636535
This was my first time staying in Las Vegas, and my friends and I had a great time! This place was beautiful, but it's definitely one of the older hotels on the strip, and it showed(lifting carpets, older exterior, non-renovated pool, etc). I personally would choose a more renovated hotel to stay at next time, but it's a great place to stay if you're first visiting. The staff was amazing and very helpful!
It was decent
Bally's Las Vegas Hotel & Casino
My overall experience at Bally’s was decent. I appreciated the quick digital check in and check out. However I didn’t like having to go through hoops to get extra body towels even while catching...More
- Angbuch2021
My overall experience at Bally’s was decent. I appreciated the quick digital check in and check out. However I didn’t like having to go through hoops to get extra body towels even while catching housekeeping cleaning the rooms. Also, an extra $150 charge that wasn’t mentioned was irritating. Don’t say ppl will be charged $125 and then add $150 to that!
Worst hotel I’ve stayed in
Bally's Las Vegas Hotel & Casino
Our view was of a roof. I requested a view of the strip and I got literally the worst view of any hotel I’ve stayed in and I’ve stayed at at least 10 of the LV strip hotels. Elevators were dirty. I...More
- cruzv143
Our view was of a roof. I requested a view of the strip and I got literally the worst view of any hotel I’ve stayed in and I’ve stayed at at least 10 of the LV strip hotels. Elevators were dirty. I will never stay here again.
Bally's Las Vegas Hotel & Casino
Tripadvisor rating for this property
No Customer Service
We have stayed at Bally's multiple times a year for many years. Just got home and I must share that customer service is non existent. They have gone to a kiosk check in system. I always check in...More
bonniem653
We have stayed at Bally's multiple times a year for many years. Just got home and I must share that customer service is non existent. They have gone to a kiosk check in system. I always check in online the morning of travel, visit the kiosk for keys but since they have gone to this system-failure every time. A rep has to get involved to complete check-in. Tried to reach the front desk for a wake-up call, no answer. No answer at Housekeeping either so called the emergency extension "not our job". Finally used their "Ivy" text system for a 5 AM wake-up and did receive a call but the confirming text arrived long after we went to bed for a restless night. So sad to see the lack of customer customer as this used to be our home away from home.
Tripadvisor rating for this property
Didn’t stay at hotel. Staff supervisor Patrice very rude and unprofessional
Staff does not help customers. Rude on phone and don’t know how to do their job. Also if you any reply to any emails will not get! Still waiting for reply for a refund issue. Which I had to speak...More
neveragain791
Staff does not help customers. Rude on phone and don’t know how to do their job. Also if you any reply to any emails will not get! Still waiting for reply for a refund issue. Which I had to speak with four different people who didn’t know how to handle situation one didn’t even know the number they told me to call to solve was their own contact number!
Tripadvisor rating for this property
Great stay.
This was my first time staying in Las Vegas, and my friends and I had a great time! This place was beautiful, but it's definitely one of the older hotels on the strip, and it showed(lifting carpets...More
Relax636535
This was my first time staying in Las Vegas, and my friends and I had a great time! This place was beautiful, but it's definitely one of the older hotels on the strip, and it showed(lifting carpets, older exterior, non-renovated pool, etc). I personally would choose a more renovated hotel to stay at next time, but it's a great place to stay if you're first visiting. The staff was amazing and very helpful!
Tripadvisor rating for this property
It was decent
My overall experience at Bally’s was decent. I appreciated the quick digital check in and check out. However I didn’t like having to go through hoops to get extra body towels even while catching...More
Angbuch2021
My overall experience at Bally’s was decent. I appreciated the quick digital check in and check out. However I didn’t like having to go through hoops to get extra body towels even while catching housekeeping cleaning the rooms. Also, an extra $150 charge that wasn’t mentioned was irritating. Don’t say ppl will be charged $125 and then add $150 to that!
Tripadvisor rating for this property
Worst hotel I’ve stayed in
Our view was of a roof. I requested a view of the strip and I got literally the worst view of any hotel I’ve stayed in and I’ve stayed at at least 10 of the LV strip hotels. Elevators were dirty. I...More
cruzv143
Our view was of a roof. I requested a view of the strip and I got literally the worst view of any hotel I’ve stayed in and I’ve stayed at at least 10 of the LV strip hotels. Elevators were dirty. I will never stay here again.