BALLY'S LAS VEGAS HOTEL & CASINO

Customer service isn't what it used to be, BUT that's everywhere in Vegas today. Whatever happened to Single Deck Black Jack ? Let me guess.... The shuffling machines can't set up the cards with whatever technology is built into the cards so as that ONLY the machine can see it. Remember, years ago when they had " invisible ink " ? Technology has come a long way, Bring back REAL Black Jack.Thank You,Eric Schneeebrg

housekeeper could do a little more than make the bed and leave, ask if I want clean sheets,I know they are busy but, pay attention to the bathroom, exchange the dirty towels and take out the trash would be nice.

Really good location, also newly renovated room is nice and clean, but casino was way too smoky.Front desk agent wasn’t friendly at all during our check-in. Not too many restaurants or Snack bar inside the hotel, ended up we have to walk to Paris to get a sliced of pizza. Table game was cheap enough, but some dealers/ managers who like to give players hard times. Overall, we will not return to stay at this hotel.

Had a 2 night weekday stay here in Dec. Check in was empty and we were checked in pretty quick. Service was excellent. We were upgraded to a jacuzzi suite as Diamond members. First time staying at a Caesers property, have always only stayed at the MGM ones. Of course Ballys isnt as high end as some of the other properties around but I liked that its just a few steps from parking to check in.The room itself was actually quite nice. It was renovated recently, was large and high a view of the strip. The main focus of the room being a large hottub prety much in the middle of the room. Nice if traveling as a couple, otherwise fairly awkward.Wifi worked well at the hotel, the hot tub was great after all the walking around and the shower was also really nice and large with good pressure. Having never stayed at Bally's prior, I came to appreciate its excellent location. Its a quick walk across the bridges to Caesers, Bellagio, PH and Paris along with the Linq and the the rest of the casinos. Lots of dining options within a short walking distance.Check out was quick and accurate. After years and years and countless stays in Vegas, I cannot tell you how amazing it was to walk out of a hotel that didnt charge any of those absurd resort fees (for Diamond members). I had come to terms with those fees but realized now what a truly bad taste they left in my mouth about having to pay those fees despite being a platinum with MGM. That in itself is enough to have me shift my $ towards Caesers. After check out, the uber pick up zone was a short walk from the desk. Easy and convenient.While Bally's isnt as high end as say Aria or Ceasers palace, the rooms were comfortable and large and recently renovated, and the location was excellent and I loved not having to throw away my money on ridiculous fees (and hence more money to gamble!). Service levels with all the employees I encountered was also very good. Look forward to returning.

We stayed at Bally’s in Las Vegas in December. Had a wonderful time. We were upgraded to a suite that was so nice. The room was recently renovated. Found all the staff I encountered to be friendly and helpful especially the bar next to the keno lounge. We saw the Bronx Wanderers show in the hotel and thoroughly enjoyed it I had great luck in the casino also. This was our first time to stay at Bally’s and we will definitely go back!!