First and foremost, I typically don't stay in Vegas but when I do, I usually stay at the Palazzo, HRH Suites, etc. Considering I was doing a cross country trip with my parents, they love Ballys in Atlantic City(no clue on my part since Atlantic City is the Disneyland to Las Vegas which is Disneyworld) and thought it would be up to par. ACCOMMODATIONS: My parents room was decent. Furniture wasn't outdated but boy did it look beat up. Be careful you might get a splinter. My room: horrible. The odor was abysmal at best. So I immediately called guest services (7:30 pm) who informed that they didn't have any more rooms on the same floor. So I begrudgingly agreed to have the room serviced and was promised that upon my return from dinner it would be taken care of.At 10:30 PM, I went to the room and immediately left to go to my parents room to make the call. Let's just say folks, the situation worsened. Guest services tried to tell me that I didn't put the service request in until a half hour ago, 10 PM. Wtf? So, they transfer me to the front desk supervisor who picked up the phone like she was talking to one of her buddies. I had to ask to whom I was speaking to... Blanca. Don't bother with Blanca, I don't know how she became a supervisor but she needs more training. Blanca then transfers me to the night(MARE)front desk manager, DARRELL or DARYLI KINDLY explained to him the situation, hoping for an empathetic or even sympathetic ear only to be rudely interrupted, yelled at, and basically disregarded. I asked to speak to someone above him but guess what? It wasn't happening because he was the only one on duty in management. The only resolution was to transfer to a room below which I agreed to. He said he would send up a porter to transfer luggage and bring keys for the new room. I told him which room I was in and explained I would not wait in the room since it smelled like something crawled out of the drain and now resides in that room. He repeated all of the information. The porter didn't come until 1.5 hours later because DARYL decided to play games and purposely sent the porter to the smelly room. It was a no win situation since he was given free reign with no accountability for that night. I transferred a floor below around 1230 am and already understood that I would have to handle the situation the next day. In my waiting hours, I had lovely conversations with housekeeping, porters, guest services and other front desk agents who tried to help facilitate the process. And all 7 of those people have all heard the same complaints regarding DARYL... he's a nightmare, unfriendly, unaccommodating, rude, manner and boss and that was coming from the STAFF at the hotel. What more if you're a customer?The NEXT DAY: I spoke to JOSE, the assistant hotel manager, HEAVEN compared to the nightmare DARRELL. Thank you Jose for accommodating me during my stay. Unfortunately, your night front desk manager, set the tone for our trip which was supposed to be the perfect end to our long cross country trip and I'm sure Darrell will rejoice in our dismay since that's pretty much what he set out to do but Darrell shouldn't even be in the industry. For all I know, that odoriferous room contained the drain that the night front desk manager crawled out of. Better yet, change industries and allow Ballys to rid themselves of the stench you've left.Again, thank you Jose for your help but please do something about that nightmare. It's shameful to have a night manager with his attitude and he's been allowed to do it for quite some time since I have seen complaint/s dating back to 2006! I'm sure I'm not the first to complain nor the last so what's the hold up?
