BALLY'S LAS VEGAS HOTEL & CASINO

I was ready to leave after about three hours. Things started off poorly trying to find the entrance to the parking garage. I pulled into a hotel entrance. I thought it was for valet but no one was around. I went inside and asked how to access the parking garage. I received a misinformed answer. When we made it to the garage, ticket machines were still deployed despite what was supposed to be free parking. We didn't take a ticket but when we parked, signs say take your ticket with you. I tried to return to the ticket machine but couldn't find it, so I said screw it. We'll figure it out later. The parking was free and no ticket required, but they failed to cover machines and signs. Same when when we got to check in. Kiosks are the only check in method. Who knew? The kiosks are not intuitive and no one to help you until you break some cardinal rule. For that, they are more than willing to help you correct your error. I'm still burning, slap up so not going into details. By the time we finally made it to our room, I was fit to be tied with all it took to get there. Our room was fine but the frig was off. I had to move a heavy credenza like thing to access the back of the frig to turn it on. BTW, there is no housekeeping. The hotel does tell you about their mask policy on their web site, but no mention of the other things. Dining choices are slim and the prices have gone up. When I go to Vegas, I expect to lose. I play slots. I go with a preset of entertainment money. The casino was not interested in my entertainment. The machines were just plain vicious. I don't bet crazy like $4 a spin, but I was down $150 in 30 minutes of play. They took and never gave. My wife, a glutton, stayed with it. Not sure what she lost but I know it was more than $150. I was done. Was not going to play if they wanted to be that way about it. My wife and I stayed mostly in our room the following day but should have just gone home. We did the next day, a day early. Worst experience ever. It will be a good while before we return.

These folks get hospitality. They take care of you from beginning to end. This experience has been all my my pleaser. They keep a wonderful staff that truly cares for their guest They get it. You thank you

I traveled to Vegas for my birthday. I called week before to make sure all was ready to go (arrival, deposit, etc..) I told Bally Rep I was arriving at only flight I could get which arrived in Vegas at 9AM. I was told my suite would be ready for me when I arrived. I ended up sitting in lobby over 4 hours in same clothes waiting for my room to be ready. Then when I got to the room there were 2 room keys on shelf under tv (is that clean?), and food droppings on the floor by sofa (is that clean?)! I decided to play some music on Bluetooth stereo in room.... I could not get it to work. Called for help and NO ONE could help me. So no music for me on my birthday!!! I was kind of disappointed. The furniture in the room was dated and there was a whole lot of wear and tear on the sofas. I have been to Bally’s 2 other times before and this was by far the worse birthday experience I have had. {sad face}

Nice looking room with decent beds. Didn’t appreciate the garbage and dirty look of the elevators. Otherwise, the hotel was very clean and had plenty of sanitizer. Great drinks at the pool, but REALLY pricey.

Our family has bee going to Las Vegas for sometime and we are all members of the total rewards program with Caesars. Since Covid-19 we have been twice. We stayed at the flamingo and then here at Ballys. The atmosphere has completely changed. The service has taken a small dip. Most of the restaurants in the casinos are closed or have changed their hours to mostly weekends. Most of the places we went are a little understaffed which has made an impact of the whole vegas experience that we were once used to. Room service does not come everyday so ration what you have but they will accommodate your needs if asked. Overall if you are no there to just gamble, drink and eat then this isn't the time to go. I love Caesars and I hope the service does get better in all departments. It is not bad but there is a noticeable difference if you have been going there for years.