BALLY'S LAS VEGAS HOTEL & CASINO

All the employees I tried to ask questions to were rude. Its a hassle to get your parking redeemed if you stayed in the hotel because they have kiosks for the parking area and not a single employee in sight so confused people were gathering up not knowing what to do. I had asked several employees I saw about the parking and they were dismissive and didn't give any useful information. Just "use your room key" even though we had checked out already. The elevators took forever and they had no signs saying the elevators only went to a certain floor on one side so people were having to get on and off and again with no employees in sight. Elevators and hallways were hot. Escalators not working and if it's not working you have to walk around the bottom of where the escalators take you and it took longer. Will literally never be back.

I was charged an $17 early registration fee and the line was ridiculously long to check in. When I was finally got to the front desk the person was rude. I was asked which room I would like and I answered I’m not sure it my first time in Vegas and next thing you she was handing me the the card keys. She was very rude and seemed annoyed the line was getting longer.

We always stay at this hotel but this trip was a nightmare…..we flew in from Hawaii and it was a long flight….we did the on line check in but…kiosks were all down. No one was around to help us so we ended up in a VERY long line. We arrived at 4, got a room at TEN!!!! We had rack rates and were told we would all be on the same floor. My grandchildren were all separated from their parents by several floors. My niece finally got a room but it had no sheets, my immediate family had 5 rooms, none close to each other AND NONE with towels…..for three days we dried off with wash clothes!!!! Only once did my husband and I get a bath towel and we had to share it…ULCK!Apparently there was a laundry strike. The housekeepers did apologize showing us they had empty carts BUT the management did not address this. We got no explanations or apologies. The first night I was not able to get a room in a timely manner and did not have towels and they should have credited us all for that night. My daughter and her company do a great deal of business there but we will not return. All they had to do is tell us there were problems, apologizing for the Inconvenience, and we would have been fine but every employee had a different excuse and story…..it is sad because the rooms are large, the hotel is not too large, and normally everyone is friendly….I wouldn’t go back there even if it were free!!!!!

The check-in was very fast, because of the fact I pre checked in before arrival. The room itself was decent, but your gonna need a towel on the floor near the shower, because of the water getting through because of the way the shower door is made. Nice size room, wish I had a better view though. Housekeeping was not very good, but not gonna keep on it, because it's not an easy job. Pool area great with music and a bar. The water goes from 3 1/2 to 12 ft. Pool hrs are 9to5 so if you want a chair I would by out there by 10. On the same floor of the pool are some stores, restaurants Subway, Johnny Rockets, Nathan Hotdogs, and a pizza spot. Hotel is in a good location, because of various restaurants and for those who drink, it's a liquor store across the street. Overall I didn't have too many complaints. I'm really not a nitpick person as long as my room was in good shaped when I arrived.

It was a pleasure to stay at your hotel. The service was excellent and the staff very helpful. The connection with Paris hotel was a very good surprise. There was a problem with restaurants for lunch or dinner but we found them at Paris.