BALLY'S LAS VEGAS HOTEL & CASINO

Considering we are in a global pandemic (and Vegas was actually busier than I'm used to this time of year) I think the property is doing a good job. At check-in you are required to do a temperature check and they also ensure everyone is properly wearing their mask. Check in process was smooth and easy. We stayed in the Jubilee Tower in an Executive Suite Room and we were absolutely pleased with the room and they were able to accommodate my requests of a high floor & fountain view. The bath tub made the entire room worth it. It was huge with nice jets and we thoroughly enjoyed it. The room was a little...worn in. But, it was comp'd to us and this is not our first time in Vegas or a Caesar's property so I wasn't expecting it to be completely pristine and shiny/new. It was clean aside from some trimming hair on the stool in the make-up table area. Bath tub was clean, shower was clean, bedding was all fine. No major issues. The fridge took a long time to get our drinks cold but the fact that it had a fridge without a stocked mini bar was a plus for me. Jubilee Tower is definitely the louder of the two in terms of road noise. So if a view isn't something you care about, choose the other tower. Also, elevators in that building were slow so with social distancing we sometimes had to wait quite a bit to get anywhere. Our experience in the casino was fine, we didn't have any issues. The parking garage was a little bit of a hike and is shared with Paris but if you've ever parked in Vegas on the strip before this is a typical experience. Parking is also free for hotel guests so make sure to keep your room key on you to get in/out easily. I am happy with Bally's no complaints here. They, Bally's and their employees, are doing the best they can considering the circumstances.

I was a guest of a party staying at the property, and was unfortunately subject to a security issue during my time there. The security manager that was there to "asssit" me after events transpired was named JT, and he demonstrated the WORST possible service, with absolutley no empathy or sympathy for me. The metro officers that arrived to help me were by the far the kindest people present. It's really unfortunate during times like these to witness people have no regard for others and what they're going through. I was clearly upset about what I just happened to me, and JT simply said "This conversation is over," and he walked away from me. The hotel also has the worst security cameras, no safety whatsoever.

Room - old broken furniture. Locked out my room- even when I did as I was told at check in- they had no care the inconvenience of being locked out my room because they messed up- had to go to lobby 3 times in a row with many bags because they locked me out and couldn’t figure it out - they really didn’t care!!!

Darell the manager has horrible guest service he needs to be trained I have been to many hotels and Vegas and Bally’s was horrible the associates are just talking between each other instead of helping guest check in

Stayed for one night and we had a beautifully appointed and very spacious room. The bathroom was completely modern and beautiful. Parking was free, easy and convenient. Won't hesitate to stay there again.