BALLY'S LAS VEGAS HOTEL & CASINO

Don’t do it! This used to be a great place to stay. Horrible. Other great things about the weekend but hotel was the worst. Check in was a nightmare, the staff was totally unprepared and extremely rude. The clientele was way way below what it used to be. This hotel has gone down the tubes. Will say that housekeeping was very very nice. For the room when we got to it the tv was on and blaring. The refrigerator did not work, new replacement fridge was so cold that everything froze beyond usable. The people selling the timeshares were so pushy and stood so close to you they blocked your path when you tried to say no thank you. The security was very rude and gestapo-like. Most likely because most of the clientele was really low class people. Don’t do it. Pick another hotel. If I could give 0 stars I would.

Room wasn’t ready when we arrived and when we got to our room it wasn’t clean at all. Didn’t have a seal saying it was sanitized like the other rooms and was just a mess. I would not suggest staying here

Booked online and payed for a “strip view”. That view was of a hotel in the distance and a roof. They did switch our rooms, but was told that is what was considered a strip view. The rest was just ok.

Really disappointed in Bally's and the way they are responding during the pandemic. At the end of my one night stay i found two meals leftover in the fridge and sunglasses under the desk. While the room was sealed for my safety I have to question if it was truly cleaned following all of the current guidelines. The fridge must not have been cleaned and the floor not vacuumed so what else was not clean? When I brought this to the housekeepers attention she said maybe it was like that since shutdown (another red flag). When I brought it to Management's attention he asked why I didn't ask to be put in a different room (since I found it the morning of checkout I didn't need to be moved). He took off my resort fees and told me that he would put in a report with housekeeping and would notify Expedia. I let him know that I was an unhappy customer and would not be returning to his property and would not recommend others to stay there as well. I've stayed at MGM and now Bally's during the pandemic. MGM was not perfect but I felt safer there with their sanitizing and mask stations where Bally's had none. I will go to MGM resorts again but won't go back to Caesar resorts until they have better systems in place.

We stayed here on a last minute trip to Vegas and I reserved a Queen smoking room. When I arrived for check in, the line was EXTREMELY long and there were only 2 agents checking people in. We get our keys and go to our room to find out that we were in a non smoking room. I called the front desk and they told me to come back down for a room change. Stayed in that long line AGAIN to only be told that none were available and to try in the morning. Called the next morning, and I was told to call after 12, called after 12, I was told it wasn't ready and to call after 2, called after 2 and I was told to call after 4. Called again after 4 and guess what? Still not ready. I then went to the front desk to speak to a manager. I spoke with Jose who was very nice and he called housekeeping to ask what was up with the room. Apparently this happened to more than just us. He apologized, comped one night for us and told us to try after 6. Guess what happened at 6? Still not ready. We did not change rooms until after 10pm that night. The room itself was ok, nice view, comfortable bed, but the bathroom could get some updating and better cleaning. The paint was chipping, there was a lot of residue on the sink... I understand that this is a pandemic and staff is probably at home collecting unemployment and not wanting to work in these conditions, but something has to be done better here. The vending machines were out which was inconvenient since we were soooo far from the elevator.