BALLY'S LAS VEGAS HOTEL & CASINO

We are people who use the pool we were told when we checked in the pool would be open but when we went to use it we were told that they had made a last minute decision to close the pool until Thursday and we were leaving on Friday we were also told we were able to use the pool at Paris hotel but we had to text to get on the list so we did that but it would only give you 15 minutes to get to the pool and you didn’t know when you would be called so you would have to stay in your room and wait for the call then Cary all of your stuff from your hotel to the Paris but it really didn’t matter because they never responded back to our request so we decided to go on our last day so we called the front desk to see what we had to do and was told to use the card that they printed to message them to get on the list and they never respond so by 1:30 in the afternoon we went down to the pool and they were just letting people go right in very disappointed with all the time they had to establish the protocol they couldn’t get the front desk and pool on the same page .And nowhere will they tell you that they are not going to clean your room until you leave 😥

Resort Fee expensive but stuff closedThe resort fee needs to be challenged during the pandemic as many things the hotel charges for with the fee are not available. There needs to be some insight to what some of these hotels are doing to survive. They are taking your money, but not providing services that are advertised.Read the complaints carefully and you will understand.Wait some time to visit .

Of course they’ve been here forever. Been here like 4times. They had a great price so we didn’t hesitate. Completely sanitized. Our room was so roomy. (We’ve been in this same kind of room same side before.). They (kiosk) offered us an upgrade for the strip view for $5 at the time of checking in, but didn’t see it necessary. Actually I saw a sunrise from the window and was so beautiful. All automatic kiosk check in and was very quick. We came early and was able to check in right away. Also Checking out was done by my cell phone, and was super easy and even able to extend a few hours. Over all very nice experience!!

Room had wet used towels when I checked in. Maid entered my room without knocking twice. Staff was rude and even refused to help with an issue after a manager got involved. Room phone did not work at all.

The staff was very rude at check-in, we got different information from every staff member we spoke to and guest services were at a minimum. Our room that was supposedly clean and sealed for our protection was filthy, so we switched rooms only to find that one was also dirty. The casino absolutely reeksOf cigarette smoke way more than any other casino we visited on the strip. Our final bill is incorrect and I have been unable to reach anyone to correct it. Our stay was a nightmare-do yourself a favor and stay anywhere else but Bally’s.