We stayed here on a last minute trip to Vegas and I reserved a Queen smoking room. When I arrived for check in, the line was EXTREMELY long and there were only 2 agents checking people in. We get our keys and go to our room to find out that we were in a non smoking room. I called the front desk and they told me to come back down for a room change. Stayed in that long line AGAIN to only be told that none were available and to try in the morning. Called the next morning, and I was told to call after 12, called after 12, I was told it wasn't ready and to call after 2, called after 2 and I was told to call after 4. Called again after 4 and guess what? Still not ready. I then went to the front desk to speak to a manager. I spoke with Jose who was very nice and he called housekeeping to ask what was up with the room. Apparently this happened to more than just us. He apologized, comped one night for us and told us to try after 6. Guess what happened at 6? Still not ready. We did not change rooms until after 10pm that night. The room itself was ok, nice view, comfortable bed, but the bathroom could get some updating and better cleaning. The paint was chipping, there was a lot of residue on the sink... I understand that this is a pandemic and staff is probably at home collecting unemployment and not wanting to work in these conditions, but something has to be done better here. The vending machines were out which was inconvenient since we were soooo far from the elevator.