BALLY'S LAS VEGAS HOTEL & CASINO

I recently stayed at Bally's twice in a week. The check in process was easy. The staff that I did encounter was friendly. Sophia in the shop on the casino floor was very nice. The rooms were clean, beds were very comfortable. A large walk in shower with a rain head good pressure and hot water will have you relaxed after a long day or night journey on the town. Bally's is centrally located on the strip across the street from the beautiful Bellagio's water fountains. You can get to any any area just by walking with the pedestrian bridges. They have several shops and eateries both inside and outside the hotel. There are Taxi's staged at the entrance and it has a monorail stop as well. Unfortunately, all Vegas hotels on the strip has a resort fee that you have to pay in addition to your your nightly charge, keep that in mind when booking so you can plan accordingly. I read some of the reviews of this hotel prior to arriving, I did not experience what others did, in terms of a bad stay. I will defiantly stay again when arriving in Las Vegas.

We appreciated a clean room, daily housekeeping, quiet and fairly easy to check in/out. Did not like the constant smell of marijuana coming from the vents. Didn't expect or appreciate that in a non-smoking room. We stayed for 2 weeks and it was constant. Also no room service, or laundry services. Hotel restaurants do not offer room delivery which really sucks after inhaling so much 2nd hand weed smoke.

This is the Housing Projects of Strip Casinos. It was clean but had every other element of the projects including pissy garage elevators and police state environment. If you have a classy woman don’t bring her here no romance at all.

We booked 4 rooms total under my name, I asked the front desk while checking in to see if we need to put different guests' name for each room, he said not necessary to do so. However, I checked out one day earlier than my friend. Their room keys were defective, and front desk refuse to provide them the access to get into their room. The reason is I was not there and the room only have my name on it. I gave front desk several option to see if they are able to help my friends out, I called them and said I can email them my ID, reservation details and payment receipt, or if they can help me to add their names to their rooms. They just refused to do so. I said Ok, I can make another reservations for my friends, but hotel refused to provide access to their luggages even they can clearly state what's inside of their rooms. The reason was no ID in their luggages. I don't know who will left their ID & money inside hotel room while they were hanging out, didn't make any sense to me. I felt it was discriminate since we are asian and my friend don't speak well English. How can they lock them up to the rooms has been paid for. This is not kind of four star hotel service we're looking for. I've been back to LA in the afternoon and have to drive all the way back to Bally's Las Vegas during late night in order to get my friends into their rooms. My friends stay in the lobby and nobody care about them. They felt disappointed and helpless. Finally at 22:30, I arrived at front desk and it took less than 5mins to get the new keys out. I have no idea why such a simple process waste my 8 hour drive. If for security issue, hotel can defiantly ask my friend to state what's inside the room, they even can provide photos with their cloths inside the rooms. they can provide room# and my name, payment receipt and all other reservation details. After all, I drove back to LA again and arrive home at 2:30AM. We felt we were unwelcome and were offended by the hotel.

Many restaurants closed and the ones that are open not prepared to handle the crowds. My reservation should have had a food & beverage credit but refused to honor. No complimentary bottled water because COVID-19?