BALLY'S LAS VEGAS HOTEL & CASINO

Arrived VERY late. Let them know. Kept them informed. Assured the room was held/ready. Arrived at 1 am. Couldn't get into the room. Had to wait on security for 30 minutes. Very pleasant gentleman. Had a nice chat with him. He is an EMT. I believe his name is Matt. Literally, the only helpful person at the hotel that we encountered. Room was dirty. He escorted us to the front desk, suggested that we be taken care of for our troubles and didn't leave until we were taken care of. The front desk person, Jennifer, was competent but apathetic. Was non-apologetic for our troubles. It is well after 2am at this point. We finally got into the room and climbed into bed. We found hair that was not our on the pillows. At that moment we were so exhausted that we didn't care. The suite which was beautiful but questionable cleanliness. My wife LOVED the enormous bathtub. The carpet did not look vacuumed. As far as service, not much to talk about because there wasn't much. Room service not recommended. Ordered a $15 burrito which ended up being about $22 after gratuity, tax and a $5 service fee were added. It was SWIMMING in butter. Rendered inedible.Its a casino. We were there for a conference and not to gamble. Checked in online and it seemed we were opted out of housekeeping services. Yet, someone came into our room on a daily basis for a "safety check". A little weird.Last but not least. Wifi experience was very poor. We were there a total of 5 nights. Had wifi for 3 of those days. Day 1 was fine. Couldn't get online day 2 so we called our "concierge" who was some kind of electronic answering service. Tried to fix the wifi problem. On the phone with the IT guy who as asking very strange questions. He wanted to know the IP address of my computer....uh, NO! Hung up on him. Called the concierge back and was told, "Oh, I'll just reset your wifi." No idea why that wasn't the first intervention. It didn't work on day 3 or 4. Left day 5 and didn't need it. Overall, very clean. Room was fantastic. Service was non-existent. Food was inedible. Proximity was central to the Strip. The conference I attended was held in this hotel and was very convenient. However, upon a return to Las Vegas I will be looking for a different place to stay. There are so many other options.

First time at Ballys and it didn't disappoint. Location was the reason. Beds were comfortable and the room was huge. Friendly staff. Wifi was good. Only surprise was a $18 fee for checking in 2 hours early. (I believe it's $34 for 4 hours). No problem as Bally's stores our bags until 4pm check-in. Will definitely come back

Bally's has a great location on the strip . The rooms are very clean and neat . They are staffed with some of the friendliest employees I have interacted with on the strip . This is one of my favorite places to stay in Vegas .

Needed early check in, and late check out, no problem. Centrally located a room was very clean and I feel safe at this property. Use the pool this time and it was nice. Lots of different food choices without even going outside.

had a wonderful trip to las Vegas our stay at Bally's was excellent. Staff was great food was awesome. The pool was very nice. We saw two shows at the hotel they were both great. My too was just remodeled .