BALLY'S LAS VEGAS HOTEL & CASINO

The hotel was clean and everything looked very nice. However, they lacked basic amenities such as hair conditioner. We also had to buy water from the store each morning as there was no other option for drinking water. One night our room did not get cleaned at all.

My husband and I have stayed in Vegas many times. From MGM, Caesar’s, Venetian, Harrah’s, Aria to now Bally’s. Each resort has had something special to offer and in Vegas.Overall, check in and out was seamless. House keeping has been great as well. We found the rooms clean and towels always restocked. The Bally’s casino isn’t my top pick for casino unfortunately. A few good slot games, tables are subpar - however, I wouldn’t spend my entire night here especially as someone who enjoys Vegas for gambling. Overall, anywhere you go in Vegas - you’ll receive wonderful service. Each night in Vegas, as we play the slots, we ask for a couple bottles of water to cool off before we head to bed. I’ve always found the cocktail waitresses genuinely friendly and outgoing. On our last night, as I sat down to play my luck, my husband asked the waitress, Tatiana, for a bottle of water each. She proceeded with MUCH attitude, as we had to be playing. Gotcha. I was already sitting down, money in machine, to play while my husband had to get up to get her attention but I guess some people enjoy the feeling important. We must have waited at least 20 minutes before she came back to take the order. Finally, she shows up with water with a side of an eye roll. I asked for water, not 4 tequila shots. Calm down. I regret even tipping her, but I NEVER in my wildest dreams would’ve expected such a rude and unpleasant reaction. I asked if my request for water was a bother for her - where she proceeded to ask me “excuse me? Do you want me to call security?” I’m not quite sure who’s training the Bally’s staff but that’s definitely not how you treat your guests. As I said before, a big reason I enjoy Vegas is the casinos. You’ll receive MUCH better service with people who actually seem to ENJOY their jobs anywhere else. I know that they’re associated with the Caesar’s but the two hotels really can’t be compared casino and service wise. It’s such a shame that one disappointing experience can change a perspective of an entire hotel. I definitely won’t be staying here again. Vegas is known for its impeccable service, wonderful nightlife, superb dining and is loaded with attractions. If you don’t mind dealing with arrogant casino staff, the hotel is alright otherwise. It’s too bad because as I’m reading the reviews - most of them seem to mention unfriendly staff. If you want to really get to see Vegas for what it has to offer - go. anywhere. else.

Love this strip hotel. Was in Vegas working and the location was perfect. Easy and painless check in process. Nice and clean room, updated and a great view. Wireless worked great. The king bed provided a great sleep. Always great to return to Bally's

Could stay here forever, what an amazing hotel. Rooms were lovely - jacuzzi in the middle of the room, great view of the strip. Hotel was super busy, thousands of guests staying. The casino areas are also really good with daily poker tournaments for all levels are available. Didn't want to leave this place, and will definitely book again. Housekeeping staff very friendly but the two reception staff I spoke with during my stay were both a little rude, disengaged and almost had an 'auto-pilot' feel to the conversation... No means a deal-breaker but don't expect a warm welcome to this lovely hotel.

Bally's always has nice clean rooms at a reasonable price, is centrally located in the heart of the strip, and provides all table games with table limits that are not too expensive for regular people to play. My wife and two sons recently visited and had a great time, and the people working at the property were kind and helpful making out trip that much better...well, maybe hitting a jackpot next time would make it that much better too!!