We booked 4 rooms total under my name, I asked the front desk while checking in to see if we need to put different guests' name for each room, he said not necessary to do so. However, I checked out one day earlier than my friend. Their room keys were defective, and front desk refuse to provide them the access to get into their room. The reason is I was not there and the room only have my name on it. I gave front desk several option to see if they are able to help my friends out, I called them and said I can email them my ID, reservation details and payment receipt, or if they can help me to add their names to their rooms. They just refused to do so. I said Ok, I can make another reservations for my friends, but hotel refused to provide access to their luggages even they can clearly state what's inside of their rooms. The reason was no ID in their luggages. I don't know who will left their ID & money inside hotel room while they were hanging out, didn't make any sense to me. I felt it was discriminate since we are asian and my friend don't speak well English. How can they lock them up to the rooms has been paid for. This is not kind of four star hotel service we're looking for. I've been back to LA in the afternoon and have to drive all the way back to Bally's Las Vegas during late night in order to get my friends into their rooms. My friends stay in the lobby and nobody care about them. They felt disappointed and helpless. Finally at 22:30, I arrived at front desk and it took less than 5mins to get the new keys out. I have no idea why such a simple process waste my 8 hour drive. If for security issue, hotel can defiantly ask my friend to state what's inside the room, they even can provide photos with their cloths inside the rooms. they can provide room# and my name, payment receipt and all other reservation details. After all, I drove back to LA again and arrive home at 2:30AM. We felt we were unwelcome and were offended by the hotel.