Caesars Atlantic City Hotel & Casino

Atlantic City is an anomaly for me. It's a city, on the ocean, a gambling Mecca in an economically depressed town. I don't gamble, but enjoy the ocean, boardwalks (but not the tackiness of Atlantic City's boardwalk), dining, and imbibing. I also do not like large hotels, and I usually rest my head in boutique style hostelries. The issues with the Caesars started before we entered. We were compelled to park our car a great distance from the hotel. In addition, we couldn't find an open space, driving around in circles for a half hour until we spied something. Schlepping our luggage for what seemed a mile, we arrived at check in only to find a long, serpentine line stretching for what also seemed like a mile. Fortunately, there were kiosks, but we had two rooms on one reservation, and the kiosk couldn't handle that complexity. Thus, we dropped our luggage off in one room in the Centurion tower, walking through a smoke filled gambling den on the way to the Centurion tower, and decided to check in to the other room much later. The room itself was large, very nice, with a view over rooftops to the ocean. I can't say much for the Caesar amenities, because we spent most of our time at the Hard Rock Hotel, which seemed like a much nicer place to stay. I don't deal well with lines and waiting, so I doubt I will experience Caesars Atlantic City again.

The hotel and casino was old and rundown. Our room was small and the hallway smelled of mildew and urine. Stayed 4days and only got room cleaned once. Had to get own towels and supplies from cart in hallway which blocked the way for people in wheelchairs which is a safety hazard. The casino was dark and felt like I was at a funeral. Low comps with rewards card and our rewards cards stop working. No one at the rewards desk our whole trip. Kiosks to replace cards were not working as were many of the slots which were never repaired. Most restaurants were closed. We went to the Hard Rock. Bright, active, great service, restaurants open and comps were 100% better. Spent most of our time and money at Hard Rock. Which is were I will stay next time.

Room was arranged very nicely. Shower is new and easy to work. Separate toilet area is helpful for multiple guests. Appreciated the view, nice refrigerator and easy to work coffee maker. We were a little disappointed that 2 phone calls asking about EARLY CHECK-IN, that the staff could not tell us there was a $10.00 early check in fee. We were told "AFTER" we lugged our luggage into the lobby. Staff should be more concerned about job efficiency, and when I complained the fee should have been removed. It is not my job to know your particular hotel policy.

After paying to check in early, the 2 rooms we reserved were not clean and we were advised that an eta couldn’t be given as to when they would be ready. Finally after squatting in the lobby of the centurion tower for 3 hours we spoke with someone from the front desk for our 3rd time. At this point, we refused to accept that the rooms were not ready and demanded that we get some type of accommodations until our rooms were ready. We were sent to a room that clearly not ready for new guests and after an hour we spoke with Rich whom was one of the bellboys and he and his supervisor not only picked up keys for our new rooms but assisted with transporting our luggage. It was very embarrassing having to sit on the floor of the centurion tower like we were homeless and toting around all of our worldly possessions. The bellboys and Richard and Tom were very good and should be commended for trying to make us feel a little better because we were ready to go back home feeling that our vacation was ruined. I also feel the need to advise this hotel that those $25 credits that you toss around anytime you do something wrong is unacceptable and antagonizing. We spent more than $1500 for our rooms and $25 credit for what we experienced was a slap in the face. We are giving 2 stars because of the few individuals that were great. The bellboys and housekeeping.

Caesars AC is right on the boardwalk and beach. I have stayed here before but was disappointed with my visit this weekSelf check in should be fast and accurate. Reservation made with a request for a room far from the elevator and not connecting. Self check in complete I walked all the way to elevator and room and it was one door away from the elevator and was a connecting room. Walk all the way back to the front desk, had to wait on line and staff changed room readily. Walk all the way back to new room. No tissues, one raggedy face towel, didn’t seem as clean as could be. But this is the bad…the next morning way before 8am, they were hammering and working on the room above. Called staff and they said they knew about it. Why offer a room when you know work is going to be performed early the next morning? So a few minor issues, inconveniences, and one problem that made this trip not a comfortable or happy visit. Also, wi-fi connectivity was poor even though we pay extra fee for it.