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Caesars Atlantic City Hotel & Casino

Caesars Atlantic City Reviews

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Caesars Atlantic City Reviews
Average Tripadvisor rating for Caesars Atlantic City
Average Rating Based on 18417 reviews
Caesars Atlantic City
Yuck
Caesars Atlantic City
Stayed last month in small room in Colosseum Tower. Apparently, 03 and 04 rooms are smaller. This time I chose to upgrade to larger room in Ocean Tower. First night facing south, where demolition...More
- robertcm683
Stayed last month in small room in Colosseum Tower. Apparently, 03 and 04 rooms are smaller. This time I chose to upgrade to larger room in Ocean Tower. First night facing south, where demolition crews are clearing site next door 24 hours a day. Noisy. Room was good. Cold a/c, room had separate shower. Not good plugs for kindle, phone, watch. Only two near bed. Door to room loose and lock does not seem strong. Second night really bad room. On north side (no noise, good) and lower floor. A/c did not work well and repairman could not remedy. Said unit was old. No separate shower, jacuzzi tub that had no handles to enter or exit, which was an adventure for an old person like me. Plugs in bath next to right sink did not work. There was a connecting door adjacent to the bed to what I presume was living room of larger suite next door. No sound proofing at all. Guests next door had television on high volume until 5:23 am and it was as if I were in the room. All and all a tough night with not much sleep. Left for home a day early. Room was the 07 line. Same loose door issue. Furniture looks faded and aging.Asked for credit for upgraded room and front desk manager, Shane?, took care of it. He said renovation of hotel will start next month. He handled the issue perfectly and it is appreciated. I would recommend staying at Harrah’s and gambling at either property. It is really good the Eldorado people are investing in their properties renovation. Great for the long term in a competitive market.
Disappointed
Caesars Atlantic City
We flew in from ATL late Thursday night and were sadly disappointed. The lady at check in stated to me “You Are Downgraded” but I’ve put you in a nice room over there and literally pointed straight...More
- amy8905
We flew in from ATL late Thursday night and were sadly disappointed. The lady at check in stated to me “You Are Downgraded” but I’ve put you in a nice room over there and literally pointed straight ahead. I am a diamond member and do not expect to be treated like royalty but I do not expect to feel like I’m not as important as a seven star guest. Her tone was rude and matter of fact. I thought to myself “It’s okay we’re at Ceasars Palace” how bad could it be?? I was “downgraded” into Forum Tower. The room was dirty. Large urine drips on the toilet seat in the tiniest bathroom I’ve ever been in and had no idea that Caesars even had a bathroom that small, bedside table with what looked like dried food caked into the table, garbage left on the floor, and a window with frosted glass that you couldn’t look out, not even at a rooftop, or a pigeon. Nothing. As you can imagine it was beyond disappointing! I called down to check in and was placed on hold for 30 minutes and was finally able to cancel the next night and move to Harrah’s THANK GOD! We checked in early to an amazing room at Harrah’s. Do yourself a favor and pay for taxi to the boardwalk before you think your Diamond status will do anything for you at Caesars Palace. The room was equivalent to a motel. So sad.
What a disaster.
Caesars Atlantic City
We signed up for early check in but didn't take advantage of it however they charged us for it for 2 days. The room was not very clean. The tops of the tables were very sticky. Pillowcases were not...More
- Charlesm19572021
We signed up for early check in but didn't take advantage of it however they charged us for it for 2 days. The room was not very clean. The tops of the tables were very sticky. Pillowcases were not white like hard rock. No cleaning people walking around cleaning machines. Won't be back...
An aging property that needs upgrades in multiple areas
Caesars Atlantic City
This resort needs an overhaul in many ways. Stayed March 28th - 29th 2 out 5 because the room was very nice Let us start with parking. First, contrary to the information on the...More
- A862YXjamesg
This resort needs an overhaul in many ways. Stayed March 28th - 29th 2 out 5 because the room was very nice Let us start with parking. First, contrary to the information on the Caesar rewards page and the Caesar’s website, valet parking at the hotel is ONLY available for 7 Stars members. Everyone Diamond and below must self-park. This information is not made public on any website, or even on the app after making a reservation. This information is only given once you arrive at the front of the resort and pull into the parking area directly in front of the hotel. You must circle back to the parking garage to self-park. On my visit the first garage was also closed, so I had to drive into the second garage. The garage has no dedicated parking for members of any level, it is just open parking for all. It took about 15 minutes to find a parking spot. After parking you must walk for at least 5 – 10 minutes (depending on your physicality, the way the elevators are running, the crowd size, and how much luggage you may have) to the check in lobby. I was shocked by the hassle of the check-in process. Being a diamond member, I used the Diamond check in line. There was only 1 person working the diamond check in. Because there were at least 6 people in line for Diamond check in, it was a considerable wait. The most shocking thing was that there were about 5 check in lanes taking Platinum, Gold, and non-members. Those lanes moved faster and were all taken care of before we ever reached the diamond check in counter. The “regular” check in counters were not checking on any Diamond or 7 Star members, so being Diamond and 7 stars, you had to wait. We checked in without much hassle, though when I inquired about the upgrade to a suite I had requested I was told, in a very short manner, that the upgrade couldn’t be given. If I wanted to upgrade there was an Emperor’s Suite available, for an additional $250 for the night. Being a one-night stay, I declined that offer. However, since we were in a regular room and not a suite, my daughter had nowhere to sleep, so we requested a roll away. It was approximately 5:15PM when we checked in and I made the request. I was given our keys and made our way to the room. Our room was the only positive about the resort on this stay. We had a Premium King Room with Ocean View. We took in the view, unpacked our overnight bags, and made our way to dinner. We returned to the room at approximately 7:30 PM. Upon return we discovered we still had not received the roll away bed for the evening. I went back to the hotel check in, where I again had to wait nearly 20 minutes to be helped. I informed the desk clerk that the roll away that had been requested never arrived. They checked the system, saw that I was ordered, but put a note to have it rushed. The roll away did not arrive until 9PM, meaning none of us were able to get ready for bed until then. We got up the next morning, enjoyed the view of the sunrise over the ocean, ate our breakfast (a disappointing breakfast from the Dunkin next door in Bally’s, which is not affiliated with Caesar’s), packed, and went down to check out. After checking out of the hotel we went to our car and drove to leave the garage. At the exit of the garage, we were met by a very rude attendant who told us that while I was a diamond member, I did not have the “correct” diamond member card for free parking. I asked how it could not be the correct card as it was the players card from my local Caesar’s property, Horseshoe Baltimore, and was the card I use for their parking facility, I used it for check in, and for all my play on this trip. He said, “I’ll let you go this once, but in the future, you need to make sure you have the correct members card”. It should also be noted that at no point did he use it in the booth or swipe it in any machine. He simply asked me to hold it up for him, then he took it, looked at it, handed it back, and then we had the exchange. Again, this property needs upgrades in multiple areas. The customer service is severely lacking, the room was nice, but showing its age as well as having damaged spots of trim and on the walls, high player level guests do not receive any special treatment at all, I might as well have gone to Golden Nugget or Hard Rock with no status and would have had the same level of staff interaction. Lastly, I reported all of this to the casino and received a very formulaic copy paste email response from the management team of AC, and this too showed how lacking they are when it comes to customer experience. It used to be when you were a guest at a resort, you were treated as just that, a guest. Now you are treated like a nameless, faceless customer. They couldn’t care less if you have a poor experience, it is now “thank you for your money” and they move on to the next person waiting to check in.
casino floor service sucks
Caesars Atlantic City
been going to caesars properties since 1990's, been a loyal customer, but this trip was the ultimate worse one ever. couldn't get a drink on the floor tried to order a shot of liquor girl wouldn't...More
- Daniel3256A
been going to caesars properties since 1990's, been a loyal customer, but this trip was the ultimate worse one ever. couldn't get a drink on the floor tried to order a shot of liquor girl wouldn't let me and literally ran away. the other patrons at the table were laughing because she would not even deliver me a drink. I was sober as I just arrived at the casino for the night had to go to VIP area to request a host and finally gave up on gambling for the night at 8:30 pm on a Saturday night, haven't gone to bed that early in Atlantic City since I was a chid. seriously will consider any other casino in the future as Ballys may become my favorite again
Caesars Atlantic City
Tripadvisor rating for this property
Yuck
Stayed last month in small room in Colosseum Tower. Apparently, 03 and 04 rooms are smaller. This time I chose to upgrade to larger room in Ocean Tower. First night facing south, where demolition...More
robertcm683
Stayed last month in small room in Colosseum Tower. Apparently, 03 and 04 rooms are smaller. This time I chose to upgrade to larger room in Ocean Tower. First night facing south, where demolition crews are clearing site next door 24 hours a day. Noisy. Room was good. Cold a/c, room had separate shower. Not good plugs for kindle, phone, watch. Only two near bed. Door to room loose and lock does not seem strong. Second night really bad room. On north side (no noise, good) and lower floor. A/c did not work well and repairman could not remedy. Said unit was old. No separate shower, jacuzzi tub that had no handles to enter or exit, which was an adventure for an old person like me. Plugs in bath next to right sink did not work. There was a connecting door adjacent to the bed to what I presume was living room of larger suite next door. No sound proofing at all. Guests next door had television on high volume until 5:23 am and it was as if I were in the room. All and all a tough night with not much sleep. Left for home a day early. Room was the 07 line. Same loose door issue. Furniture looks faded and aging.Asked for credit for upgraded room and front desk manager, Shane?, took care of it. He said renovation of hotel will start next month. He handled the issue perfectly and it is appreciated. I would recommend staying at Harrah’s and gambling at either property. It is really good the Eldorado people are investing in their properties renovation. Great for the long term in a competitive market.
Tripadvisor rating for this property
Disappointed
We flew in from ATL late Thursday night and were sadly disappointed. The lady at check in stated to me “You Are Downgraded” but I’ve put you in a nice room over there and literally pointed straight...More
amy8905
We flew in from ATL late Thursday night and were sadly disappointed. The lady at check in stated to me “You Are Downgraded” but I’ve put you in a nice room over there and literally pointed straight ahead. I am a diamond member and do not expect to be treated like royalty but I do not expect to feel like I’m not as important as a seven star guest. Her tone was rude and matter of fact. I thought to myself “It’s okay we’re at Ceasars Palace” how bad could it be?? I was “downgraded” into Forum Tower. The room was dirty. Large urine drips on the toilet seat in the tiniest bathroom I’ve ever been in and had no idea that Caesars even had a bathroom that small, bedside table with what looked like dried food caked into the table, garbage left on the floor, and a window with frosted glass that you couldn’t look out, not even at a rooftop, or a pigeon. Nothing. As you can imagine it was beyond disappointing! I called down to check in and was placed on hold for 30 minutes and was finally able to cancel the next night and move to Harrah’s THANK GOD! We checked in early to an amazing room at Harrah’s. Do yourself a favor and pay for taxi to the boardwalk before you think your Diamond status will do anything for you at Caesars Palace. The room was equivalent to a motel. So sad.
Tripadvisor rating for this property
What a disaster.
We signed up for early check in but didn't take advantage of it however they charged us for it for 2 days. The room was not very clean. The tops of the tables were very sticky. Pillowcases were not...More
Charlesm19572021
We signed up for early check in but didn't take advantage of it however they charged us for it for 2 days. The room was not very clean. The tops of the tables were very sticky. Pillowcases were not white like hard rock. No cleaning people walking around cleaning machines. Won't be back...
Tripadvisor rating for this property
An aging property that needs upgrades in multiple areas
This resort needs an overhaul in many ways. Stayed March 28th - 29th 2 out 5 because the room was very nice Let us start with parking. First, contrary to the information on the...More
A862YXjamesg
This resort needs an overhaul in many ways. Stayed March 28th - 29th 2 out 5 because the room was very nice Let us start with parking. First, contrary to the information on the Caesar rewards page and the Caesar’s website, valet parking at the hotel is ONLY available for 7 Stars members. Everyone Diamond and below must self-park. This information is not made public on any website, or even on the app after making a reservation. This information is only given once you arrive at the front of the resort and pull into the parking area directly in front of the hotel. You must circle back to the parking garage to self-park. On my visit the first garage was also closed, so I had to drive into the second garage. The garage has no dedicated parking for members of any level, it is just open parking for all. It took about 15 minutes to find a parking spot. After parking you must walk for at least 5 – 10 minutes (depending on your physicality, the way the elevators are running, the crowd size, and how much luggage you may have) to the check in lobby. I was shocked by the hassle of the check-in process. Being a diamond member, I used the Diamond check in line. There was only 1 person working the diamond check in. Because there were at least 6 people in line for Diamond check in, it was a considerable wait. The most shocking thing was that there were about 5 check in lanes taking Platinum, Gold, and non-members. Those lanes moved faster and were all taken care of before we ever reached the diamond check in counter. The “regular” check in counters were not checking on any Diamond or 7 Star members, so being Diamond and 7 stars, you had to wait. We checked in without much hassle, though when I inquired about the upgrade to a suite I had requested I was told, in a very short manner, that the upgrade couldn’t be given. If I wanted to upgrade there was an Emperor’s Suite available, for an additional $250 for the night. Being a one-night stay, I declined that offer. However, since we were in a regular room and not a suite, my daughter had nowhere to sleep, so we requested a roll away. It was approximately 5:15PM when we checked in and I made the request. I was given our keys and made our way to the room. Our room was the only positive about the resort on this stay. We had a Premium King Room with Ocean View. We took in the view, unpacked our overnight bags, and made our way to dinner. We returned to the room at approximately 7:30 PM. Upon return we discovered we still had not received the roll away bed for the evening. I went back to the hotel check in, where I again had to wait nearly 20 minutes to be helped. I informed the desk clerk that the roll away that had been requested never arrived. They checked the system, saw that I was ordered, but put a note to have it rushed. The roll away did not arrive until 9PM, meaning none of us were able to get ready for bed until then. We got up the next morning, enjoyed the view of the sunrise over the ocean, ate our breakfast (a disappointing breakfast from the Dunkin next door in Bally’s, which is not affiliated with Caesar’s), packed, and went down to check out. After checking out of the hotel we went to our car and drove to leave the garage. At the exit of the garage, we were met by a very rude attendant who told us that while I was a diamond member, I did not have the “correct” diamond member card for free parking. I asked how it could not be the correct card as it was the players card from my local Caesar’s property, Horseshoe Baltimore, and was the card I use for their parking facility, I used it for check in, and for all my play on this trip. He said, “I’ll let you go this once, but in the future, you need to make sure you have the correct members card”. It should also be noted that at no point did he use it in the booth or swipe it in any machine. He simply asked me to hold it up for him, then he took it, looked at it, handed it back, and then we had the exchange. Again, this property needs upgrades in multiple areas. The customer service is severely lacking, the room was nice, but showing its age as well as having damaged spots of trim and on the walls, high player level guests do not receive any special treatment at all, I might as well have gone to Golden Nugget or Hard Rock with no status and would have had the same level of staff interaction. Lastly, I reported all of this to the casino and received a very formulaic copy paste email response from the management team of AC, and this too showed how lacking they are when it comes to customer experience. It used to be when you were a guest at a resort, you were treated as just that, a guest. Now you are treated like a nameless, faceless customer. They couldn’t care less if you have a poor experience, it is now “thank you for your money” and they move on to the next person waiting to check in.
Tripadvisor rating for this property
casino floor service sucks
been going to caesars properties since 1990's, been a loyal customer, but this trip was the ultimate worse one ever. couldn't get a drink on the floor tried to order a shot of liquor girl wouldn't...More
Daniel3256A
been going to caesars properties since 1990's, been a loyal customer, but this trip was the ultimate worse one ever. couldn't get a drink on the floor tried to order a shot of liquor girl wouldn't let me and literally ran away. the other patrons at the table were laughing because she would not even deliver me a drink. I was sober as I just arrived at the casino for the night had to go to VIP area to request a host and finally gave up on gambling for the night at 8:30 pm on a Saturday night, haven't gone to bed that early in Atlantic City since I was a chid. seriously will consider any other casino in the future as Ballys may become my favorite again