My family decided to go to Atlantic City on 12/26. We wanted to stay in the Centurion tower since we don't like the rooms at the Forum towers since they don't have windows. I paid $70 to be in the Centurion tower at check-in to have a connecting room with my parents. At check in, I sign a few papers and we're given our rooms which were great. We had a great dinner at Dock's, went out drinking till 2am and my mom and brother gambled till 3-4AM. At 7AM on 12/27, we're woken up by loud drilling/construction. After 5 minutes, it doesn't stop. We call the front desk and they let us know that there was planned construction today, we signed a letter at check-in acknowledging it and there was nothing they can do about the noise. First of all, no one mentioned construction at 7am at the front desk. That was the first misstep. Why would I pay $70 to be in a tower with loud construction? We are miserable at this point and was going to move to Ocean Tower but decided to check out and leave. Everyone was awake and pissed off by then, we didn't want to stay longer. The general manager stopped by to drop off the keys and again said we were told about the construction when no one ever mentioned. Why is this our fault again?So I go to the front desk to demand the hotel to pay for valet because there was no way we were going to give another dime to your hotel. Your employee at the front desk is berating a man saying that the construction notice was on the website and he should have seen it. I chimed in and said I booked this room 2 weeks ago over the phone, no one mentioned construction or I wouldn't have stayed. She gave us attitude and said to mind our own business and she wasn't speaking to us. Your staff kept mentioning the website and the construction notice, but it's NEVER the customers fault. You screwed up at check-in when your staff didn't inform us of ANY construction. Why would anyone stay?? And pay?? Then the employee with the attitude at 7AM (I believe her name is Crystal) says they can't pay for parking. The girl at security that was taking our complaints radios the general manager and he says to bill our valet to security. That is the ONLY thing you did right but your entire check in staff first needs 1. customer service training 2. attitude adjustments 3. common sense in MENTIONING construction at 7AM and not telling the customers we should have checked the website. It's never the customers fault and you shouldn't make it seem like it is.
