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Caesars Atlantic City Hotel & Casino

Caesars Atlantic City Reviews

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Caesars Atlantic City Reviews
Average Tripadvisor rating for Caesars Atlantic City
Average Rating Based on 18560 reviews
Caesars Atlantic City
Great stay for a personal trip
Caesars Atlantic City
I stayed in the Centurian Tower. Rooms were like new. Casino area was very nice, elegant. Wild Wild West Sports Book area was nice and open, inexpensive beers! Hotel restaurants were very good...More
- davelU4619EW
I stayed in the Centurian Tower. Rooms were like new. Casino area was very nice, elegant. Wild Wild West Sports Book area was nice and open, inexpensive beers! Hotel restaurants were very good, particularly Gordon Ramsey's Place. Hotel is centrally located, and a quick walk or Uber to everything in the area. The hotel exceeded my expectations, and I would definitely stay there again.
Vice President branch 769
Caesars Atlantic City
Rooms are beautiful renovated. Hot water takes a little long to heat up. Had to wait an hour for room. But everything else was great Everyone was plant and helpful. Casinos well kept. Renovations...More
- michelegV635SR
Rooms are beautiful renovated. Hot water takes a little long to heat up. Had to wait an hour for room. But everything else was great Everyone was plant and helpful. Casinos well kept. Renovations still being done on some floors
Worst stay ever.. 7AM construction and front desk blames customers
Caesars Atlantic City
My family decided to go to Atlantic City on 12/26. We wanted to stay in the Centurion tower since we don't like the rooms at the Forum towers since they don't have windows. I paid $70 to be in the...More
- Suzie C
My family decided to go to Atlantic City on 12/26. We wanted to stay in the Centurion tower since we don't like the rooms at the Forum towers since they don't have windows. I paid $70 to be in the Centurion tower at check-in to have a connecting room with my parents. At check in, I sign a few papers and we're given our rooms which were great. We had a great dinner at Dock's, went out drinking till 2am and my mom and brother gambled till 3-4AM. At 7AM on 12/27, we're woken up by loud drilling/construction. After 5 minutes, it doesn't stop. We call the front desk and they let us know that there was planned construction today, we signed a letter at check-in acknowledging it and there was nothing they can do about the noise. First of all, no one mentioned construction at 7am at the front desk. That was the first misstep. Why would I pay $70 to be in a tower with loud construction? We are miserable at this point and was going to move to Ocean Tower but decided to check out and leave. Everyone was awake and pissed off by then, we didn't want to stay longer. The general manager stopped by to drop off the keys and again said we were told about the construction when no one ever mentioned. Why is this our fault again?So I go to the front desk to demand the hotel to pay for valet because there was no way we were going to give another dime to your hotel. Your employee at the front desk is berating a man saying that the construction notice was on the website and he should have seen it. I chimed in and said I booked this room 2 weeks ago over the phone, no one mentioned construction or I wouldn't have stayed. She gave us attitude and said to mind our own business and she wasn't speaking to us. Your staff kept mentioning the website and the construction notice, but it's NEVER the customers fault. You screwed up at check-in when your staff didn't inform us of ANY construction. Why would anyone stay?? And pay?? Then the employee with the attitude at 7AM (I believe her name is Crystal) says they can't pay for parking. The girl at security that was taking our complaints radios the general manager and he says to bill our valet to security. That is the ONLY thing you did right but your entire check in staff first needs 1. customer service training 2. attitude adjustments 3. common sense in MENTIONING construction at 7AM and not telling the customers we should have checked the website. It's never the customers fault and you shouldn't make it seem like it is.
Thank you to Felicia at the Front Desk
Caesars Atlantic City
I wanted to send an enormous THANK YOU to Felicia at the front desk for making sure I was happy with my room and helping me navigate the renovation. She was so helpful and courteous and went out of...More
- ericar723
I wanted to send an enormous THANK YOU to Felicia at the front desk for making sure I was happy with my room and helping me navigate the renovation. She was so helpful and courteous and went out of her way to help me. I really appreciate her efforts!
Construction noise
Caesars Atlantic City
I was woken up at 7:30am by loud construction noise below me. It went on for hours. I was eventually given another room. A notice about renovation while checking in is in no way sufficient. These...More
- I4499ZIjefft
I was woken up at 7:30am by loud construction noise below me. It went on for hours. I was eventually given another room. A notice about renovation while checking in is in no way sufficient. These rooms should not have been rented. Other guests were complaining as well.
Caesars Atlantic City
Tripadvisor rating for this property
Great stay for a personal trip
I stayed in the Centurian Tower. Rooms were like new. Casino area was very nice, elegant. Wild Wild West Sports Book area was nice and open, inexpensive beers! Hotel restaurants were very good...More
davelU4619EW
I stayed in the Centurian Tower. Rooms were like new. Casino area was very nice, elegant. Wild Wild West Sports Book area was nice and open, inexpensive beers! Hotel restaurants were very good, particularly Gordon Ramsey's Place. Hotel is centrally located, and a quick walk or Uber to everything in the area. The hotel exceeded my expectations, and I would definitely stay there again.
Tripadvisor rating for this property
Vice President branch 769
Rooms are beautiful renovated. Hot water takes a little long to heat up. Had to wait an hour for room. But everything else was great Everyone was plant and helpful. Casinos well kept. Renovations...More
michelegV635SR
Rooms are beautiful renovated. Hot water takes a little long to heat up. Had to wait an hour for room. But everything else was great Everyone was plant and helpful. Casinos well kept. Renovations still being done on some floors
Tripadvisor rating for this property
Worst stay ever.. 7AM construction and front desk blames customers
My family decided to go to Atlantic City on 12/26. We wanted to stay in the Centurion tower since we don't like the rooms at the Forum towers since they don't have windows. I paid $70 to be in the...More
Suzie C
My family decided to go to Atlantic City on 12/26. We wanted to stay in the Centurion tower since we don't like the rooms at the Forum towers since they don't have windows. I paid $70 to be in the Centurion tower at check-in to have a connecting room with my parents. At check in, I sign a few papers and we're given our rooms which were great. We had a great dinner at Dock's, went out drinking till 2am and my mom and brother gambled till 3-4AM. At 7AM on 12/27, we're woken up by loud drilling/construction. After 5 minutes, it doesn't stop. We call the front desk and they let us know that there was planned construction today, we signed a letter at check-in acknowledging it and there was nothing they can do about the noise. First of all, no one mentioned construction at 7am at the front desk. That was the first misstep. Why would I pay $70 to be in a tower with loud construction? We are miserable at this point and was going to move to Ocean Tower but decided to check out and leave. Everyone was awake and pissed off by then, we didn't want to stay longer. The general manager stopped by to drop off the keys and again said we were told about the construction when no one ever mentioned. Why is this our fault again?So I go to the front desk to demand the hotel to pay for valet because there was no way we were going to give another dime to your hotel. Your employee at the front desk is berating a man saying that the construction notice was on the website and he should have seen it. I chimed in and said I booked this room 2 weeks ago over the phone, no one mentioned construction or I wouldn't have stayed. She gave us attitude and said to mind our own business and she wasn't speaking to us. Your staff kept mentioning the website and the construction notice, but it's NEVER the customers fault. You screwed up at check-in when your staff didn't inform us of ANY construction. Why would anyone stay?? And pay?? Then the employee with the attitude at 7AM (I believe her name is Crystal) says they can't pay for parking. The girl at security that was taking our complaints radios the general manager and he says to bill our valet to security. That is the ONLY thing you did right but your entire check in staff first needs 1. customer service training 2. attitude adjustments 3. common sense in MENTIONING construction at 7AM and not telling the customers we should have checked the website. It's never the customers fault and you shouldn't make it seem like it is.
Tripadvisor rating for this property
Thank you to Felicia at the Front Desk
I wanted to send an enormous THANK YOU to Felicia at the front desk for making sure I was happy with my room and helping me navigate the renovation. She was so helpful and courteous and went out of...More
ericar723
I wanted to send an enormous THANK YOU to Felicia at the front desk for making sure I was happy with my room and helping me navigate the renovation. She was so helpful and courteous and went out of her way to help me. I really appreciate her efforts!
Tripadvisor rating for this property
Construction noise
I was woken up at 7:30am by loud construction noise below me. It went on for hours. I was eventually given another room. A notice about renovation while checking in is in no way sufficient. These...More
I4499ZIjefft
I was woken up at 7:30am by loud construction noise below me. It went on for hours. I was eventually given another room. A notice about renovation while checking in is in no way sufficient. These rooms should not have been rented. Other guests were complaining as well.