Caesars Atlantic City Hotel & Casino

Great room and very good response to all our requests. We needed the locksmith because of my own error and he came up within 1/2 hour. Both of our restaurant reservations, Nero's Steak house (cancelled due to facility issue) and Morton's Steak house (cancelled due to facility issue) made us very unhappy, but Gordon Ramsey's was selected as replacement and was excellent both times. We always choose Caesar's, whether in Las Vegas or Atlantic City.

When we checked in and got to our roomThe first thing we did was turn the tv on. To our dismay the tv didn’t work. It turned on to a black screen. We called maintenance and I almost thought we’d have to switch rooms but Tyrone came through for us! I don’t know what he did but literally we were about to go down to the front desk for a new room and Tyrone got the TV to work! The front desk didn’t seem like they cared too much but I’m ecstatic we didn’t need to go through the hassle of a room change. Very thankful for people who put their all into their job even if their job doesn’t put their all into them.

During these CoVid times, it's been a challenge to travel but thought a few nights at the Shore would be a good thing. Pleasantly surprised with the cleanliness and size of our double smoking room on the 9th floor. Housekeeping service was unexpected but incredibly well done (although late in the afternoon). View was lacking but that was due to smoking location in the hotel. Ocean is a short walk, restaurants abound and a extensive bakery and sandwich shop with drinks and coffee open 24 hours. Parking was free with stay. Overall a great experience, courteous staff and fun had by all.

Checked in on Sunday and the room was disgusting. There was so many fruit flies in the room. There’s mold on the ceiling and staines on the bed . It was so gross. I literally told them at the front desk that I will never stay with them ever again. Horrible bday weekend.

I checked out same day because the room next to us was noisy arguing and banging! Beings we live local if I have to pack to change rooms I might as well just come home went to the front desk made a complaint and after speaking to a supervisor she said she would promise us another stay on any day that we want with a automatic suite upgrade she said she was going to send it to us in email I never got the email with the promise of another stay my wife and I will never stay at Caesars Atlantic City ever again their customer service is awful