Caesars Atlantic City Hotel & Casino

Trip was cancelled due to the Covid-19 outbreak, yet was still charged for a room that was "comped". Called to resolve the issue, only to met by a rude customer service agent who of course claimed that she was the supervisor, and that nothing could be done about the fraudulent charge. I understand that times are very tough right now for casinos (and their employees) but this a horribly short-sighted way to recover. Enforcing this petty $50 fee will ultimately cost you thousands as I'll now be losing my entertainment money elsewhere.P.S. - the site is forcing me to select a travel date, but just to re-iterate, I *didn't* travel as my flight was scheduled to land in JFK, a hotspot for the outbreak.

Under a normal condition of operations you could not touch the service of Caesars. But alert and communication of closure need to improve. If it was your first at dealing with an emergency then now is time to analyze and ask for guest input and ask them to sit on a panel. Before the interruption you were providing an outstanding service. But failed on alert and communication with so much at your finger tips. WOULD I STAY WITH YOU AGAIN? YES

I like Caesars at Atlantic City, During my visit I got Ocean view room, it was comfortable and nice clean, Qua spa is good place to visit, Caesars is easy to walk to Bally’s and beach, very convenient to do outlets shopping as well.

Great boardwalk location and very safe and clean property. Great selection of restaurants and Gordon Ramsay's never disappoints. Casino is kept clean and has a great selection of machines.Convenient to walk inside to visit Bally for a change of pace. Convenient parking garage as well.

Great room, excellent location, very good service and amenities. Not that many more to say, but we plan to come back as soon as the hotel is open again. It was closed due to the Corona Virus crisis by the NJ governor.