CAESARS PALACE LAS VEGAS HOTEL AND CASINO

Rooms were spacious and nice. Line is always long for front desk and now many people working. There was some good and some bad. Good location and nice big bathtub. If you don't to valet be prepared to walk a mile to the car.

Confused about pricing.employees could not seem to explain. Price changing. Would love to give the flamingo a try again.hoping for much much much better rates in the future. Would love to keep coming back.

To start off, it is ridiculous how far the parking structure is to the front desk. And it’s carpeted, pulling a wheeled suitcase that far across a casino on carpet is not what I imagined for my relaxing vacation, not to mention the bell boys don’t come by for assistance. Now let’s go to the room, once we made it there 6 miles later, the Octavian suite....SUITE...was far from impressive. Dirty old furniture, the halls smelled like old piss and stale weed, and when the doors closed from surrounding rooms, it sounded like someone was entering and leaving your room. For the amount I paid, I could’ve at least been given a coffee kit but no...a damn K Cup was extra! This hotel is nothing near nice or luxurious, in addition late check out was an additional $34 dollars. I won’t be staying here again, the hype is not worth it. Stay at the Venetian or Palazzo, much nicer and their furniture doesn’t have stains or looks like it was pulled from a dumpster! Caesar Palace...more like Caesars broke bachelors pad.

Our first trip to Vegas, it was perfect. Took our son for his 30th birthday, Can't wait to come back. The service from check in, room service and check out was exceptional. Access to so many different places to eat was a plus.

First and last time staying at Caesars Palace. What seems to be a luxury hotel you should expect quality service but it was like Little Caesars 🍕 service . Went for a friends bachelorette party and we booked a suite . Check in was not until 4pm which was understandable but because we were flying from PHX and getting there at around 8am we called to book a standard room with early check in (they new our early arrival situation) and they said they could accommodate our request . We get to the hotel check in and everything was a mess they said they had no rooms available and that check in is at 4pm after telling them we called the Manager said she seen the notes from the call so we questioned why would we book 2rooms for the same time . Manager then offered to pull the call but what was the point if she was not going to be able to help us after that they were the ones who messed up our booking . Manger was very unhelpful and not sympathetic she said we can keep checking back periodically to see if the room was available earlier . We asked if she can call us to let us know she said no we have to keep coming back . So not only did they mess up our room but now we have wait all day at the hotel because we have to keep coming back to check. Well now we had to make their “luxury” hotel look like a motel 6 because we had to get ready in their bathroom and of course guests looking at us crazy ( as they should ). After brunch (that we basically had to have at the hotel to keep checking back for our room ) we met with another Manager told him the situation said rooms are still not available and now our suite was not going to be available until 5pm because the guests before us have late check out . So again we are going back and forth and finally after a while the manager said due to mix up we can have a $100 credit for food and drinks and free late check out . A nice gesture but it just proves how long you have to fight before they start offering some type of “relief” to the situation. Again nice gesture but not impressed . So finally we get our room finish our stay and all of the horrible service should be water under the bridge right ? WRONG. We go to use the kiosk check out and if you’ve been to Caesars during covid you hAve to go through all the ropes get your temp checked etc. the kiosk was literally in front of us so we Skipped going through all the empty ropes and went to the kiosk an employee stopped us saying no we have to go through the temp check which he was right and we should do that it’s a rule we should be following it so we did the right thing and listened. Seconds later a white woman does same things and the employee welcomes her and guides her to the kiosk! Now I am not those people that tries to pull color into every situation but to me that was a little weird to see and anyone can have their opinion on that I just wanted to throw that in . So now we check out get our receipt and there are extra charges for mini bar use so back to the manager we go. Employee said if drank anything we said no he said maybe it was moved (I didn’t even notice the mini bar in our room Personally) but again he kept questioning if we used it we said no so he took off the charges and said we should read the signs next time to not touch . Wow. So remember our $100 credit for their mix up ? We were only staying one night and again it was for a bachelorette party so our days were booked with activities so we didn’t have time to use it but since we had late check out and we’re not going back to PHX until 6pm we thought ok we can use it while we wait to go to the airport. WRONG! Now the employee said oh you can’t use it anymore you checked out already . Whattttt!?!? If there are rules on those credits they literally need to say them upfront because how is a customer going to know what they don’t know?If that was told to us before you don’t think we would have used it before we checked out come on now. Horrible service never again!!!