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CAESARS PALACE LAS VEGAS HOTEL AND CASINO

Caesars Palace Las Vegas Reviews
Average Tripadvisor rating for Caesars Palace
Average Rating Based on 25798 reviews
Caesars Palace
Stay at Caesars
Caesars Palace
Caesars is very dated. Rooms were dated, furniture was scratched and scuffed. We had to move rooms because the toilet didnt work, TVs didnt work and electric shades didnt work. Overall cleanliness of...More
- daino95
Caesars is very dated. Rooms were dated, furniture was scratched and scuffed. We had to move rooms because the toilet didnt work, TVs didnt work and electric shades didnt work. Overall cleanliness of the hotel was poor as well.
Barbara’s Get Away
Caesars Palace
I just needed a break from my daily routine. Slots not paying at all. Everything else was excellent. Last time I checked it was exhausting. I called and complained about the reservation clerk...More
- babynurse55
I just needed a break from my daily routine. Slots not paying at all. Everything else was excellent. Last time I checked it was exhausting. I called and complained about the reservation clerk. She was so rude and pretending that the only rooms available were on the Julius tower. I called my casino host, right in front of her, who said the hotel wasn’t full. This time I began with a requested a room on the Augustus tower close to the elevators. The clerk (Zandra) first said there would be an additional charge. This I didn’t understand since the room was comped. I explained that it was really hard for me to do a lot of walking. She relented and gave me what I wanted without any problems. Caesars should take into consideration a person’s age and physical status.
June 2020 Trip to Vegas
Caesars Palace
Great property with great restaurants and shopping. Great location on the strip. Enough to do that you don't have to leave the property, but is so close to other hotels it allows you to check out...More
- jonesfamily2019
Great property with great restaurants and shopping. Great location on the strip. Enough to do that you don't have to leave the property, but is so close to other hotels it allows you to check out the other options. Spent a fun day at the pool.
Fabulous
Caesars Palace
I loved the hotel and the place was super nice!! Plus the staff at Ceasers Palace were more than helpful to give us the room we wanted!!! The rooms were clean and the bed felt fantastic!! Just a...More
- Samanthareign85
I loved the hotel and the place was super nice!! Plus the staff at Ceasers Palace were more than helpful to give us the room we wanted!!! The rooms were clean and the bed felt fantastic!! Just a great experience over all!!
Good gambling, customer service somewhat lacking
Caesars Palace
Positive items during our stay: room was ready when we arrived, cleanliness was excellent throughout the complex, gambling machines were in very good condition, security was very evident, good...More
- ewenbk
Positive items during our stay: room was ready when we arrived, cleanliness was excellent throughout the complex, gambling machines were in very good condition, security was very evident, good visuals and enforcement regarding masks and social distancing, good locationNegatives: The negatives were generally related to customer service and information accuracy. Several restaurants were closed that were listed as open on the website, most people could not answer questions accurately (they cited frequent changes as the most common excuse), service at the Americano Grill was lousy (in fact, we ended up eating most of our meals at Paris), the casino was extremely cold (evidently the air conditioning was still being adjusted), no casino host greeted us throughout our 5 day stay (even though when we did some gambling at the Paris Hotel during this trip, their casino host greeted us and even sent us a follow-up e-mail), when we approached the Caesar's casino hosts with questions on two occasions, they were rude and off-putting - even argumentative. One said he wasn't our host - even though he was the only one in the room that we could talk to at that time (although he did finally answer our question). Caesars is a nice hotel - but the customer service aspect needs to be addressed.
Caesars Palace
Tripadvisor rating for this property
Stay at Caesars
Caesars is very dated. Rooms were dated, furniture was scratched and scuffed. We had to move rooms because the toilet didnt work, TVs didnt work and electric shades didnt work. Overall cleanliness of...More
daino95
Caesars is very dated. Rooms were dated, furniture was scratched and scuffed. We had to move rooms because the toilet didnt work, TVs didnt work and electric shades didnt work. Overall cleanliness of the hotel was poor as well.
Tripadvisor rating for this property
Barbara’s Get Away
I just needed a break from my daily routine. Slots not paying at all. Everything else was excellent. Last time I checked it was exhausting. I called and complained about the reservation clerk...More
babynurse55
I just needed a break from my daily routine. Slots not paying at all. Everything else was excellent. Last time I checked it was exhausting. I called and complained about the reservation clerk. She was so rude and pretending that the only rooms available were on the Julius tower. I called my casino host, right in front of her, who said the hotel wasn’t full. This time I began with a requested a room on the Augustus tower close to the elevators. The clerk (Zandra) first said there would be an additional charge. This I didn’t understand since the room was comped. I explained that it was really hard for me to do a lot of walking. She relented and gave me what I wanted without any problems. Caesars should take into consideration a person’s age and physical status.
Tripadvisor rating for this property
June 2020 Trip to Vegas
Great property with great restaurants and shopping. Great location on the strip. Enough to do that you don't have to leave the property, but is so close to other hotels it allows you to check out...More
jonesfamily2019
Great property with great restaurants and shopping. Great location on the strip. Enough to do that you don't have to leave the property, but is so close to other hotels it allows you to check out the other options. Spent a fun day at the pool.
Tripadvisor rating for this property
Fabulous
I loved the hotel and the place was super nice!! Plus the staff at Ceasers Palace were more than helpful to give us the room we wanted!!! The rooms were clean and the bed felt fantastic!! Just a...More
Samanthareign85
I loved the hotel and the place was super nice!! Plus the staff at Ceasers Palace were more than helpful to give us the room we wanted!!! The rooms were clean and the bed felt fantastic!! Just a great experience over all!!
Tripadvisor rating for this property
Good gambling, customer service somewhat lacking
Positive items during our stay: room was ready when we arrived, cleanliness was excellent throughout the complex, gambling machines were in very good condition, security was very evident, good...More
ewenbk
Positive items during our stay: room was ready when we arrived, cleanliness was excellent throughout the complex, gambling machines were in very good condition, security was very evident, good visuals and enforcement regarding masks and social distancing, good locationNegatives: The negatives were generally related to customer service and information accuracy. Several restaurants were closed that were listed as open on the website, most people could not answer questions accurately (they cited frequent changes as the most common excuse), service at the Americano Grill was lousy (in fact, we ended up eating most of our meals at Paris), the casino was extremely cold (evidently the air conditioning was still being adjusted), no casino host greeted us throughout our 5 day stay (even though when we did some gambling at the Paris Hotel during this trip, their casino host greeted us and even sent us a follow-up e-mail), when we approached the Caesar's casino hosts with questions on two occasions, they were rude and off-putting - even argumentative. One said he wasn't our host - even though he was the only one in the room that we could talk to at that time (although he did finally answer our question). Caesars is a nice hotel - but the customer service aspect needs to be addressed.

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