CAESARS PALACE LAS VEGAS HOTEL AND CASINO

When we checked into the Hotel Tangela is who helped us and she was a very nice and helpful person. We didnt have a room booked just yet we showed her what we were looking at getting and she advised us where it was cheaper to purchase the room and had lost of patience with us as we booked the room online.

This used to be a wonderful place to stay. What happened?? Has management changed?1. First of all "Safety". Never before have we had safety concerns in Las Vegas and Caesars. Now people hover in the gaming area waiting to steal your money, phone, etc. and run. This has happened to us and several others have told us the same story. People are also solicitating donations in the casino, selling raffle tickets, etc. It has become a circus.2. Lack of staff: You wait in line for everything. Check in, restaurants, placing bets, drink service, Rewards counter etc. Laid off employees should be hired back! Drink service is non existent.3. Majority of staff has negative attitude: Feel bad for them. Guessing on how poorly treated they were by management during the Covid crisis.4. Bogus charges on bill: Would not delete them at check out. A day later we received a message they were a mistake and had been deleted.5. Organization terrible: We had been using a line of credit for years. This time we were told it did not exist. Was given a new application to complete. Discussions with three people and two calls to the credit department and 45 minutes to clear up.6. Uber location: About a 15 minute walk to the front desk. Cabs pull up front. Why not make it convenient for customers???7. Recently at the Great Gift Wrap Up - what a disaster!!!!!8. Few quick food choices. Two now and use to be about 7.We are the top gambling tier (7 Star) and the lines are much longer for others.

My husband got stuck in the elevator for over 1/2 hour and upon check out, I told the attendant and he said "Sorry to hear that, here's your receipt". I asked if they were going to do anything for this and he got his manager. They took off $108, but couldn't just give us the room for free. Still had to pay for the $9 soda pop from the fridge! No complimentary coffee in the morning either. Room had Kuerig, but no pods!

I visited the hotel recently for my anniversary. First they gave me a room with double beds when i requested a king. Second day somone came in our room and stole all our belongings including my left over food. I was told a manager would contact us shortly. No manager of this property called to check on us, Move us to another room even for covid mesasures, or just follow up. It had now been 3 days and i still havent heard from them. Only the metro police came and took a report. This hotel has gone to the pits. They have no cameras on hotel floors. Its out dated and anyone one can get on your floor. The customer service is the absolute worst. Dont be fooled by the reputation the Old Caesars use to have. S

The casino itself is beautiful. The parking lot was dreadful but I mean it’s a parking lot. The room was amazing and the staff was wonderful especially Mehret at check in. They were so friendly and paid extra attention to detail.