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CAESARS PALACE LAS VEGAS HOTEL AND CASINO

Caesars Palace Las Vegas Reviews
Average Tripadvisor rating for Caesars Palace
Average Rating Based on 26377 reviews
Caesars Palace
Tangela
Caesars Palace
When we checked into the Hotel Tangela is who helped us and she was a very nice and helpful person. We didnt have a room booked just yet we showed her what we were looking at getting and she advised...More
- Patricia O
When we checked into the Hotel Tangela is who helped us and she was a very nice and helpful person. We didnt have a room booked just yet we showed her what we were looking at getting and she advised us where it was cheaper to purchase the room and had lost of patience with us as we booked the room online.
Caesars used to be a gem....what happened???
Caesars Palace
This used to be a wonderful place to stay. What happened?? Has management changed?1. First of all "Safety". Never before have we had safety concerns in Las Vegas and Caesars. Now people hover in...More
- Terry D
This used to be a wonderful place to stay. What happened?? Has management changed?1. First of all "Safety". Never before have we had safety concerns in Las Vegas and Caesars. Now people hover in the gaming area waiting to steal your money, phone, etc. and run. This has happened to us and several others have told us the same story. People are also solicitating donations in the casino, selling raffle tickets, etc. It has become a circus.2. Lack of staff: You wait in line for everything. Check in, restaurants, placing bets, drink service, Rewards counter etc. Laid off employees should be hired back! Drink service is non existent.3. Majority of staff has negative attitude: Feel bad for them. Guessing on how poorly treated they were by management during the Covid crisis.4. Bogus charges on bill: Would not delete them at check out. A day later we received a message they were a mistake and had been deleted.5. Organization terrible: We had been using a line of credit for years. This time we were told it did not exist. Was given a new application to complete. Discussions with three people and two calls to the credit department and 45 minutes to clear up.6. Uber location: About a 15 minute walk to the front desk. Cabs pull up front. Why not make it convenient for customers???7. Recently at the Great Gift Wrap Up - what a disaster!!!!!8. Few quick food choices. Two now and use to be about 7.We are the top gambling tier (7 Star) and the lines are much longer for others.
Stuck in Elevator
Caesars Palace
My husband got stuck in the elevator for over 1/2 hour and upon check out, I told the attendant and he said "Sorry to hear that, here's your receipt". I asked if they were going to do anything for...More
- Bensoli
My husband got stuck in the elevator for over 1/2 hour and upon check out, I told the attendant and he said "Sorry to hear that, here's your receipt". I asked if they were going to do anything for this and he got his manager. They took off $108, but couldn't just give us the room for free. Still had to pay for the $9 soda pop from the fridge! No complimentary coffee in the morning either. Room had Kuerig, but no pods!
The trip from hell
Caesars Palace
I visited the hotel recently for my anniversary. First they gave me a room with double beds when i requested a king. Second day somone came in our room and stole all our belongings including my...More
- Vekisha H
I visited the hotel recently for my anniversary. First they gave me a room with double beds when i requested a king. Second day somone came in our room and stole all our belongings including my left over food. I was told a manager would contact us shortly. No manager of this property called to check on us, Move us to another room even for covid mesasures, or just follow up. It had now been 3 days and i still havent heard from them. Only the metro police came and took a report. This hotel has gone to the pits. They have no cameras on hotel floors. Its out dated and anyone one can get on your floor. The customer service is the absolute worst. Dont be fooled by the reputation the Old Caesars use to have. S
Naomis review
Caesars Palace
The casino itself is beautiful. The parking lot was dreadful but I mean it’s a parking lot. The room was amazing and the staff was wonderful especially Mehret at check in. They were so friendly and...More
- NaomiL2424
The casino itself is beautiful. The parking lot was dreadful but I mean it’s a parking lot. The room was amazing and the staff was wonderful especially Mehret at check in. They were so friendly and paid extra attention to detail.
Caesars Palace
Tripadvisor rating for this property
Tangela
When we checked into the Hotel Tangela is who helped us and she was a very nice and helpful person. We didnt have a room booked just yet we showed her what we were looking at getting and she advised...More
Patricia O
When we checked into the Hotel Tangela is who helped us and she was a very nice and helpful person. We didnt have a room booked just yet we showed her what we were looking at getting and she advised us where it was cheaper to purchase the room and had lost of patience with us as we booked the room online.
Tripadvisor rating for this property
Caesars used to be a gem....what happened???
This used to be a wonderful place to stay. What happened?? Has management changed?1. First of all "Safety". Never before have we had safety concerns in Las Vegas and Caesars. Now people hover in...More
Terry D
This used to be a wonderful place to stay. What happened?? Has management changed?1. First of all "Safety". Never before have we had safety concerns in Las Vegas and Caesars. Now people hover in the gaming area waiting to steal your money, phone, etc. and run. This has happened to us and several others have told us the same story. People are also solicitating donations in the casino, selling raffle tickets, etc. It has become a circus.2. Lack of staff: You wait in line for everything. Check in, restaurants, placing bets, drink service, Rewards counter etc. Laid off employees should be hired back! Drink service is non existent.3. Majority of staff has negative attitude: Feel bad for them. Guessing on how poorly treated they were by management during the Covid crisis.4. Bogus charges on bill: Would not delete them at check out. A day later we received a message they were a mistake and had been deleted.5. Organization terrible: We had been using a line of credit for years. This time we were told it did not exist. Was given a new application to complete. Discussions with three people and two calls to the credit department and 45 minutes to clear up.6. Uber location: About a 15 minute walk to the front desk. Cabs pull up front. Why not make it convenient for customers???7. Recently at the Great Gift Wrap Up - what a disaster!!!!!8. Few quick food choices. Two now and use to be about 7.We are the top gambling tier (7 Star) and the lines are much longer for others.
Tripadvisor rating for this property
Stuck in Elevator
My husband got stuck in the elevator for over 1/2 hour and upon check out, I told the attendant and he said "Sorry to hear that, here's your receipt". I asked if they were going to do anything for...More
Bensoli
My husband got stuck in the elevator for over 1/2 hour and upon check out, I told the attendant and he said "Sorry to hear that, here's your receipt". I asked if they were going to do anything for this and he got his manager. They took off $108, but couldn't just give us the room for free. Still had to pay for the $9 soda pop from the fridge! No complimentary coffee in the morning either. Room had Kuerig, but no pods!
Tripadvisor rating for this property
The trip from hell
I visited the hotel recently for my anniversary. First they gave me a room with double beds when i requested a king. Second day somone came in our room and stole all our belongings including my...More
Vekisha H
I visited the hotel recently for my anniversary. First they gave me a room with double beds when i requested a king. Second day somone came in our room and stole all our belongings including my left over food. I was told a manager would contact us shortly. No manager of this property called to check on us, Move us to another room even for covid mesasures, or just follow up. It had now been 3 days and i still havent heard from them. Only the metro police came and took a report. This hotel has gone to the pits. They have no cameras on hotel floors. Its out dated and anyone one can get on your floor. The customer service is the absolute worst. Dont be fooled by the reputation the Old Caesars use to have. S
Tripadvisor rating for this property
Naomis review
The casino itself is beautiful. The parking lot was dreadful but I mean it’s a parking lot. The room was amazing and the staff was wonderful especially Mehret at check in. They were so friendly and...More
NaomiL2424
The casino itself is beautiful. The parking lot was dreadful but I mean it’s a parking lot. The room was amazing and the staff was wonderful especially Mehret at check in. They were so friendly and paid extra attention to detail.