CAESARS PALACE LAS VEGAS HOTEL AND CASINO

Lupe, a room cleaner on floor 23 is truely amazing. Does a great job, always pleasant and friendly.Michelle at the VIP checkin in also great!!! Extremely competent, helpful and very friendly!!!They make my trip much more enjoyable and are reason for me to return to Caesars

Had a chance to visit Caesar's Las Vegas and found the casino to be well laid out and the Sportsbook easily accessible and the Sportsbook video poker bar was conveniently located to watch games. Next trip I plan on staying at Caesars.

Had the amazing strip view room for our stay. The grounds are perfect, the rooms are beautiful and the bathrooms were just as big as the room. We loved it. Everything is nearby and the mall has great little food spots.

For this trip, we were invited a high roller from ARIA to come stay with us at Caesars Palace for the first time...but the experience wasn't pleasant and he say he would not come back again. Especially the floor manager at the VIP Table when he was playing. Also on this trip, we were asking for 2 queens bed bedroom, but for the 3 nights we are staying there, they can't accommodated what we were asking, so we have to sleep in the roller bed instead.

this trip we took sept.27th 2019 as a group was my first trip on a airplane and anywere really that wasnt in my hometown. we ge there and check in and get the info we need along with the lady at the cunter saying we can come back at one and they usually will have the room ready even though the rooms set time was 4 to 6 for getting in. well we drop our stuff off with the bell services and leave for a while and came back around 4 and waited in a horrible long line just to see if we can get in our room yet and it was not ready. the man at the counter told us to try again in a bit and also said they will send a text if sooner. and they they guarentee the rooms are ready by 6. so we waited.... 5:40 came along and we waited AGAIN in this long line and we get to the counter and it was 6:04 and our room was STILL not ready! and at this point we are sooo tired from the early flight and being on our feet and long lines and so i told the man can you please get us in anywere at this point even if its not on the floor we wanted with our group. he got quiet and did abunch of tying not saying anything to us and walked away into the back and so we waited for a few moments he comes back and says nothing to us as we wait quietly. I said to him look you guarenteed us by 6 and its past 6 and now i haft to ask for another room this is rediculous. and he said one moment please im gonna try to figure out something. then we stand there and he writes stuff down and tells us your all set! we grab it upset and go up to our floor and it ended up being 630 before we even got in. the room was not even close to being nice. it was like we were staying in a cheap hotel. and then come to find out our group that was with us couldnt get in there room so we were there waiting in our room and then finally got in at 730!!!! making us miss our plans. then later on we went to get ice and the i ce machine was not working on our floor so i texted ivy the hotel service and let them know we were needing some and that it was broken on our floor and they just said to go to another floor and get it instead of being good costomer service and bringing us some. THAN the next day we were so excited to hear they had pools! we get down there and all of the areas were shut down but one little small area! it would of ben so nice but we couldnt even get in. the bathrooms were dirty by the poo area, sinks were shut down, water fountain was nasty looking we were so disapointed! the whole stay was just not good. pretty bummed about us picking this hotel. especially for my first trip.