CAESARS PALACE LAS VEGAS HOTEL AND CASINO

Paying top dollars for this hotel and not having the basic needs for a customer is a disappointment. 1- The self parking lot is across the state from where my room was given "Octavius". even though it was my anniversary with my wife, i was given the farthest tower/room possible to make my stay unpleasant. 2- The room gives you a fridge full of mini bar drinks(which they charge and if you remove 1 item you will be charged for it, but they do not provide you with one to keep your water cold. You are instead provided with a ice machine that is located in the same floor across the state.3- I requested on 2 occasions missing towels, shampoo, and cups for coffee. I never got my requested items. This alone will keep me from ever coming back here and They have the audacity to charge you $51 for hotel resort fees.

Upon check in Eric suggested I request an upgrade from on of the hosts so he called and we got upgraded to a 1300 sq/ft suite. It was an amazing experience for this Seven Stars member. I'm a big fan of not only Caesars Place but all Caesars Rewards properties.

We were very excited to stay at Ceaser's Palace for the weekend. The only downfall we had was the room. It was outdated. Old lamps and CD player. The self parking is far from lobby check in. We loved the location everything was close.

Our stay was for 11/28/20 to be for 3 nights.We left after being there only 2 hours, because we were so upset with how Caesar’s treated us. Therefore, we left without even staying the first night. Wynns told us to just checkout and they would give us a $350 food credit. Best move we ever made! No one cares or even knows what’s going on over there. The host that evening said it was too late to fix there error. You would think they would try to help with there mistakes in these trying times. What does Diamond level get us? Apparently nothing!

I can mark this off my bucket list of things to do. The only thing that I liked about this place was how comfy their beds are! THATS IT!!!! We got over charged on everything! 10 bucks for a water bottle. Their customer service is ridiculous rude. Stay far away from valet parking! Karen the short little lady in parking/valet is the rudest person I know. Not only was she rude. But as we waited for our truck I look over at her and she is talking crap about myself and my husband and what had just taken place to 2 other employees. Not just that but she has 0 % customer service qualities. Than we get back to the hotel and they messed up on our rooms and didn’t give us the right rooms that we paid for! On top of that they over charged us 429 bucks! Which I’m still waiting on my refund. Than to top it all off. Their cleaning service stole my casino vouchers. Was totaling in 50 bucks! This place is so ridiculous! So what sealed the deal for me was the limo driver that we had asked how our stay was going at caesars palace. We just laughed and said you don’t even want to know. These were his exact words.....“Avoid that place like the plague!”He has lived in Vegas for 15 years. He has never heard of a good experience. He told us other places to try out. So with all this being said! I not only hope that this place goes out of business , but I hope Karen gets fired ! She is a horrible employee!! If she is still working there that shows you want kind of BS they allow and don’t care!