CAESARS PALACE LAS VEGAS HOTEL AND CASINO

Tangela was absolutely amazing, great customer service. When me and my brother checked in a little before check in time. She went above and beyond to accommodate us. I unfortunately can’t say the same thing about her colleague that was working with her. She definitely gave us a friendly memorable experience. Thank you Tangela for you superb service.

Had to call for additional towels and glasses as there were only enough provided for 2 people, we had 3 in our room. No coffee cups provided until the day before we left. The uber location is very inconvenient as it's such a long walk from the rooms. Sink in bathroom had a constant drip that needs to be fixed.

Bad customer service. Trash stayed in the room for days. Had to call for towels and bags to empty the trash in. No refrigerator, most hotels have a refrigerator. The cleaning of the room was not fully explained. It seems as if they were hiding. I really like the room. Nice

When we checked into the Hotel Tangela is who helped us and she was a very nice and helpful person. We didnt have a room booked just yet we showed her what we were looking at getting and she advised us where it was cheaper to purchase the room and had lost of patience with us as we booked the room online.

This used to be a wonderful place to stay. What happened?? Has management changed?1. First of all "Safety". Never before have we had safety concerns in Las Vegas and Caesars. Now people hover in the gaming area waiting to steal your money, phone, etc. and run. This has happened to us and several others have told us the same story. People are also solicitating donations in the casino, selling raffle tickets, etc. It has become a circus.2. Lack of staff: You wait in line for everything. Check in, restaurants, placing bets, drink service, Rewards counter etc. Laid off employees should be hired back! Drink service is non existent.3. Majority of staff has negative attitude: Feel bad for them. Guessing on how poorly treated they were by management during the Covid crisis.4. Bogus charges on bill: Would not delete them at check out. A day later we received a message they were a mistake and had been deleted.5. Organization terrible: We had been using a line of credit for years. This time we were told it did not exist. Was given a new application to complete. Discussions with three people and two calls to the credit department and 45 minutes to clear up.6. Uber location: About a 15 minute walk to the front desk. Cabs pull up front. Why not make it convenient for customers???7. Recently at the Great Gift Wrap Up - what a disaster!!!!!8. Few quick food choices. Two now and use to be about 7.We are the top gambling tier (7 Star) and the lines are much longer for others.