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CAESARS PALACE LAS VEGAS HOTEL AND CASINO

Caesars Palace Las Vegas Reviews
Average Tripadvisor rating for Caesars Palace
Average Rating Based on 25905 reviews
Caesars Palace
LL review
Caesars Palace
The staff are less than friendly-communication from staff is non-existent. Woke up to start checkout today find they had charged me 300 from the minibar-which Was locked my entire stay. When I called...More
- LauraLopez-KC
The staff are less than friendly-communication from staff is non-existent. Woke up to start checkout today find they had charged me 300 from the minibar-which Was locked my entire stay. When I called to have it removed was told-I must’ve taken something out or moved it. Watch out they’ll try to get you too! We stayed mon-fri . When I got to the pool Fri found out I had to text to even get in. Would’ve been nice to know .
ROOM NOT AS ADVERTISED
Caesars Palace
Please Put your reading caps and glasses on, this is going to be a long review! I arrived at the Caesars for my birthday Sunday July 26th 2020. i am a rewards member and utilized my comp room offer...More
- raiderwarrior2020
Please Put your reading caps and glasses on, this is going to be a long review! I arrived at the Caesars for my birthday Sunday July 26th 2020. i am a rewards member and utilized my comp room offer.  when i arrived at the front desk, Ella did a wonderful job at up selling me.  I upgraded from a single king to the penthouse suite in the Octavius tower with the connecting double queen room.  The room even with the discount was very expensive which caused my expectations to be very high.  COVID 19 Alert. They have a red sticker on the door (6861) promising that the rooms are  clean and fully sanitized.  People they are misleading you. There were  tobacco and marijuana containers left from the previous occupants which tells me that if these were overlooked when the room was being cleaned,  its not fully sanitized? After discovering that I walked into the master bedroom only to find a trash can with molded pizza in the window area. You have to question the integrity of  the staff and their enforcement of COVID 19 regulations and overall cleanliness.  As soon as the mold was discovered we went down to the desk to let the staff know what we found.  After a long 20 minute wait The hotel guest services manager Sarah D' Ambrosia came out in an attempt to handle this issue.  Sarah offered to upgrade our room to something she thought was better because it had a spa in it.  This was actually a down grade for us because we had a large group and needed the space that the non sanitized  penthouse suite offered.  After another 20 min of going back and forth with her she told us our best option was the go back into the dirty room, clean the room ourselves and she would give me $100 off the room.   We insisted that she have to room properly sanitized while we wait but she said that would not be possible. I asked to speak with someone else in charge and she insisted that their was no one.  My only option was to take a downgrade or go into a dirty room.  At this point i was livid, Why would a manager let us go back into a dirty room, especially with COVID 19 in effect? Caesars has no regard for the health and safety of its occupants.  I also found several things throughout the suite that were not working, such as the automatic curtains, some of the shower knobs were falling off and we had to call a technician  to come out to reset the entire TV system through out the suite.  These things may be minor in nature but this room is $1300 a night and should be flawless.  The last problem that i encountered was the worst one for me because i felt like i was prejudged based on the color of my skin.   Tuesday morning we were locked out of the double queen portion of the suite which lead us back down stairs to wait in line for 30 min this time.  The  Hotel Operations Manager Nathan Byers was brought out to speak with me,  he was very aggressive and rude with me form the start.  He asked me what was going on and i explained the situation to him,  he looked in the computer and said that we did not pay for the conjoining room. Nathans attitude  was very condescending,  he told us "  when the suite was cleaned they left the door to the conjoining room open   and that's how we got into that portion of the suite."  I was totally embarrassed and hurt, he was essentially accusing me of stealing in front of his staff and many guests that were checking in.  I believe my complication had everything to do with the way Nathan Byers treated me.  At the end of the day he made us new keys, but the damage was done because i was humiliated!  I honestly wouldn't recommend this hotel for any melanated people.  I have plenty of pictures and videos that i can post to validate my experience,  i was treated like an animal and i hope that this review can affect real change
AMAZING!
Caesars Palace
Check in was easy! Veronica was so nice and we had a nice chat with her and she upgraded us to a pool view and the room was amazing! Kudos to Veronica and the housekeeping team for preparing a...More
- Eliivreyes
Check in was easy! Veronica was so nice and we had a nice chat with her and she upgraded us to a pool view and the room was amazing! Kudos to Veronica and the housekeeping team for preparing a spotless room!
Las Vegas visit during Covid
Caesars Palace
We had this trip planned well before the onset of Covid19 and had to move it twice. We finally set it for the last week of July. This was to celebrate one of my children’s 21st birthday. So we...More
- Relax526612
We had this trip planned well before the onset of Covid19 and had to move it twice. We finally set it for the last week of July. This was to celebrate one of my children’s 21st birthday. So we decided to stay at Caesars Palace. The outside is nice and massive and sits mid strip. We rented 3 rooms in the Octavius Tower since we were told by the hotel these were the most recently renovated.Check in was fairly quick people we wearing masks and complying and social distancing. There was a temperature check at check in.The rooms were OK but pretty dated to be honest especially since they had been updated. It didn’t look very well maintained. The cabinets were worn, the light switches did not operate any of the lights in the room, you had to operate each from the light itself which is like any other lamp is normal but it would have been nice when the room was renovated it was updated. Also there are no USB charging ports by the nightstands or tables just on the desk and it only has one and is opposite of the seating area or bed. Also there is no housekeeping because of covid but the room wasn’t as clean as I thought it should be. There were spots all over the bathroom floor looking like it hadn’t been mopped in quite sometime. There were not enough towels, toilet paper or tissues in the room for our stay. We had to call to get them. I would have thought they would have had those items stocked when we arrived, however, when called they arrived quickly. One other thing I noticed is that the AC vent was pretty dirty and didn’t looked like it had been cleaned for awhile either.Front desk wasn’t very pleasant or helpful when asked about activities, restaurants, etc. They didn’t seem to care.The resort fee was very overpriced since the WIFI was terrible and couldn’t connect, the fitness center and pool was reduced capacity, time, service. Even in these difficult times they were unwilling to waive the fees.The food court only had three places open out 6 or 7 and several other restaurants closed. The shops closed early everyday by 5-7 pm everyday so that was weird. For the places that were open they were still quite expensive.The dealers were friendly and by Friday things were picking up. The pool was nice but operating at reduced capacity and hours.Overall it was OK but my party preferred the Venetian more so when we return againmost likely that is where we will stay next time.I gave a 2 out of 5 because of quality, value, and service. Too expensive for the service, quality of the property, and outdated.Certainly not the Caesars of the past and not on the same level as the Wynn and Encore.
Great time during Covid
Caesars Palace
My husband and I have a wonderful time at Caesar’s for a much-needed getaway during this pandemic. Temperature checks and mask mandate were appreciated by us. I didn’t expect to need to wear my mask...More
- pandaglf24
My husband and I have a wonderful time at Caesar’s for a much-needed getaway during this pandemic. Temperature checks and mask mandate were appreciated by us. I didn’t expect to need to wear my mask outside by the pool, but they will require you until you are physically in the water waist-high. Tiare was a wonderful host at Neptune pool. Many restaurants operating with with limited menus, but overall the staff at Caesar’s and restaurants were happy to be back to work. Vanderpump’s was the only disappointment due to their requirement to put your mask back on in between sips of your drink. Otherwise, fantastic trip and experience!
Caesars Palace
Tripadvisor rating for this property
LL review
The staff are less than friendly-communication from staff is non-existent. Woke up to start checkout today find they had charged me 300 from the minibar-which Was locked my entire stay. When I called...More
LauraLopez-KC
The staff are less than friendly-communication from staff is non-existent. Woke up to start checkout today find they had charged me 300 from the minibar-which Was locked my entire stay. When I called to have it removed was told-I must’ve taken something out or moved it. Watch out they’ll try to get you too! We stayed mon-fri . When I got to the pool Fri found out I had to text to even get in. Would’ve been nice to know .
Tripadvisor rating for this property
ROOM NOT AS ADVERTISED
Please Put your reading caps and glasses on, this is going to be a long review! I arrived at the Caesars for my birthday Sunday July 26th 2020. i am a rewards member and utilized my comp room offer...More
raiderwarrior2020
Please Put your reading caps and glasses on, this is going to be a long review! I arrived at the Caesars for my birthday Sunday July 26th 2020. i am a rewards member and utilized my comp room offer.  when i arrived at the front desk, Ella did a wonderful job at up selling me.  I upgraded from a single king to the penthouse suite in the Octavius tower with the connecting double queen room.  The room even with the discount was very expensive which caused my expectations to be very high.  COVID 19 Alert. They have a red sticker on the door (6861) promising that the rooms are  clean and fully sanitized.  People they are misleading you. There were  tobacco and marijuana containers left from the previous occupants which tells me that if these were overlooked when the room was being cleaned,  its not fully sanitized? After discovering that I walked into the master bedroom only to find a trash can with molded pizza in the window area. You have to question the integrity of  the staff and their enforcement of COVID 19 regulations and overall cleanliness.  As soon as the mold was discovered we went down to the desk to let the staff know what we found.  After a long 20 minute wait The hotel guest services manager Sarah D' Ambrosia came out in an attempt to handle this issue.  Sarah offered to upgrade our room to something she thought was better because it had a spa in it.  This was actually a down grade for us because we had a large group and needed the space that the non sanitized  penthouse suite offered.  After another 20 min of going back and forth with her she told us our best option was the go back into the dirty room, clean the room ourselves and she would give me $100 off the room.   We insisted that she have to room properly sanitized while we wait but she said that would not be possible. I asked to speak with someone else in charge and she insisted that their was no one.  My only option was to take a downgrade or go into a dirty room.  At this point i was livid, Why would a manager let us go back into a dirty room, especially with COVID 19 in effect? Caesars has no regard for the health and safety of its occupants.  I also found several things throughout the suite that were not working, such as the automatic curtains, some of the shower knobs were falling off and we had to call a technician  to come out to reset the entire TV system through out the suite.  These things may be minor in nature but this room is $1300 a night and should be flawless.  The last problem that i encountered was the worst one for me because i felt like i was prejudged based on the color of my skin.   Tuesday morning we were locked out of the double queen portion of the suite which lead us back down stairs to wait in line for 30 min this time.  The  Hotel Operations Manager Nathan Byers was brought out to speak with me,  he was very aggressive and rude with me form the start.  He asked me what was going on and i explained the situation to him,  he looked in the computer and said that we did not pay for the conjoining room. Nathans attitude  was very condescending,  he told us "  when the suite was cleaned they left the door to the conjoining room open   and that's how we got into that portion of the suite."  I was totally embarrassed and hurt, he was essentially accusing me of stealing in front of his staff and many guests that were checking in.  I believe my complication had everything to do with the way Nathan Byers treated me.  At the end of the day he made us new keys, but the damage was done because i was humiliated!  I honestly wouldn't recommend this hotel for any melanated people.  I have plenty of pictures and videos that i can post to validate my experience,  i was treated like an animal and i hope that this review can affect real change
Tripadvisor rating for this property
AMAZING!
Check in was easy! Veronica was so nice and we had a nice chat with her and she upgraded us to a pool view and the room was amazing! Kudos to Veronica and the housekeeping team for preparing a...More
Eliivreyes
Check in was easy! Veronica was so nice and we had a nice chat with her and she upgraded us to a pool view and the room was amazing! Kudos to Veronica and the housekeeping team for preparing a spotless room!
Tripadvisor rating for this property
Las Vegas visit during Covid
We had this trip planned well before the onset of Covid19 and had to move it twice. We finally set it for the last week of July. This was to celebrate one of my children’s 21st birthday. So we...More
Relax526612
We had this trip planned well before the onset of Covid19 and had to move it twice. We finally set it for the last week of July. This was to celebrate one of my children’s 21st birthday. So we decided to stay at Caesars Palace. The outside is nice and massive and sits mid strip. We rented 3 rooms in the Octavius Tower since we were told by the hotel these were the most recently renovated.Check in was fairly quick people we wearing masks and complying and social distancing. There was a temperature check at check in.The rooms were OK but pretty dated to be honest especially since they had been updated. It didn’t look very well maintained. The cabinets were worn, the light switches did not operate any of the lights in the room, you had to operate each from the light itself which is like any other lamp is normal but it would have been nice when the room was renovated it was updated. Also there are no USB charging ports by the nightstands or tables just on the desk and it only has one and is opposite of the seating area or bed. Also there is no housekeeping because of covid but the room wasn’t as clean as I thought it should be. There were spots all over the bathroom floor looking like it hadn’t been mopped in quite sometime. There were not enough towels, toilet paper or tissues in the room for our stay. We had to call to get them. I would have thought they would have had those items stocked when we arrived, however, when called they arrived quickly. One other thing I noticed is that the AC vent was pretty dirty and didn’t looked like it had been cleaned for awhile either.Front desk wasn’t very pleasant or helpful when asked about activities, restaurants, etc. They didn’t seem to care.The resort fee was very overpriced since the WIFI was terrible and couldn’t connect, the fitness center and pool was reduced capacity, time, service. Even in these difficult times they were unwilling to waive the fees.The food court only had three places open out 6 or 7 and several other restaurants closed. The shops closed early everyday by 5-7 pm everyday so that was weird. For the places that were open they were still quite expensive.The dealers were friendly and by Friday things were picking up. The pool was nice but operating at reduced capacity and hours.Overall it was OK but my party preferred the Venetian more so when we return againmost likely that is where we will stay next time.I gave a 2 out of 5 because of quality, value, and service. Too expensive for the service, quality of the property, and outdated.Certainly not the Caesars of the past and not on the same level as the Wynn and Encore.
Tripadvisor rating for this property
Great time during Covid
My husband and I have a wonderful time at Caesar’s for a much-needed getaway during this pandemic. Temperature checks and mask mandate were appreciated by us. I didn’t expect to need to wear my mask...More
pandaglf24
My husband and I have a wonderful time at Caesar’s for a much-needed getaway during this pandemic. Temperature checks and mask mandate were appreciated by us. I didn’t expect to need to wear my mask outside by the pool, but they will require you until you are physically in the water waist-high. Tiare was a wonderful host at Neptune pool. Many restaurants operating with with limited menus, but overall the staff at Caesar’s and restaurants were happy to be back to work. Vanderpump’s was the only disappointment due to their requirement to put your mask back on in between sips of your drink. Otherwise, fantastic trip and experience!