CAESARS PALACE LAS VEGAS HOTEL AND CASINO

Our stay started horribly. The room we are given is so noisy with a loud vibration. We called guest services a total of 3 times for someone to come and check the noise . We waited for 1 hour but nobody came. We called again and was told we can change room and just go down to reception desk on the right side for room change. Ones we hot down, there was no such window and was told we have to line up again like we are checking in. The line was long and slow moving. The security checking the temperature told us to approach the supervisor standing there and ask if he can help us. I approached the supervisor but he was a total jerk. He yelled at me and told me to line up again because there is nothing he will do for us. It took another 30 to 40 minutes to reach a reception clerk to change the room. In all we wasted 2 1/2 ,hours if our day just to get a room. The rooms are large but very old. Head boards have damage and leather is fading. Compared to other hotels, Bellagio. Palazzo and Encore are much better. Even Mirage or TI have better service. Lesson learned. I will stick to hotels I received courteous and friendly service.

First time going to Vegas and was really disappointed with Caesars. From the very beginning waiting 45 minutes in line to check in. Or waiting 45 minutes to get a coffee from Starbucks. The worst part about it was for the most part my staff interactions were pretty bad. I felt like they were doing me a favor by providing any sort of help, condescending and rude when it came to any sort of question or participating in normal resort activities. I will be telling friends to look elsewhere for a stay in Vegas.

My husband and I just returned from Caesar’s Palace, Las Vegas. I wanted to give a few shout outs to some people who made this trip incredibly stress free and fun!First, my Caesar’s host Jesse L., thank you for booking our amazing king room, fountain view in the Augustus Tower! You never let me down!Check in at Diamond Registration: special thanks to Hugo and Cameron! We were in our room in less than 10 minutes and arranged that our friends could be in the same floor as us!Check out: big thank you to Ray for explaining our bill and printing it out!Hard working people that I mentioned are the reason Caesar’s Palace, Las Vegas is our go to place when we visit!

Shower was clogged. Flooded the whole bathroom with 2 inches of water getting clothes wet that were in a suitcase on the floor. After 2 calls they came up. They unclogged the drain, and the shower floor covered in whatever they cleaned out of the drain including grease, hair, and glass shards. The coffee maker did not work. I was also forced out, because the friend that was with me turned in his room key before he left so they shut off the internet, and told me I had to leave even though it was my credit card held for the room. No bueno

Five stars to Julia P. who provided check-in service for us. She really listened to my requests for room type, view, etc. and accommodated all our needs. Our room is large and luxurious. Our experience at Caesar’s has certainly met our expectations.