CAESARS PALACE LAS VEGAS HOTEL AND CASINO

We needed a get away after they "Stay out home" orders we lifted. We normally cruise in the summer or visit back east. But with lock downs and other restrictions in place we choose to go to Las Vegas and stay at Caesars Palace. We upgraded to a suite and so glad we did. It was wonderful. After the first night, I commented to my wife "That's a long walk to the bathroom during the night." First world problem. I figured they would be safety conscious, and they we even above my expectations. From the temperature checks, free masks dispensers were numerous, sanitizer stations were everywhere. Social distancing was enforced in the casino, and especially at the pools. Loungers were zipped tied together and spaced apart, with a certain allowed into the pool area at a time. I missed playing poker as the Poker Room is open Thurs-Sunday and we were there Mon-Thursday. Other than that it was an awesome experience.

Ok, so when we arrive everything was fine until we got the (air quote) newly renovated room...the room had a horrible smell, carpet had burn holes, bathroom door was broken and looks like it was cleaned with egg drop soup (I have videos and pictures so no I’m not exaggerating).They were extremely reluctant to give us another room until we said we had pictures and video then their attitude changed! We are being charged full price (they say discount but that's not true, I researched it) but no maid service. I understand the being cautious because of the COVID pandemic but you can still provide service cautiously!The new room was no better, however, the smell was gone. The shower handle was broken, drawer broken the new towel they sent had a huge orange stain on it (gross)!!!The cell reception in the room was so bad it forced you to purchase (yes I said purchase) their WiFi. It seems like they have a scrambler to scramble your reception so they can nickle and dime you!!! Was going to spend 10 days here but will be going to another hotel 4 days early!When items get missing from my room that is the last straw. When we checked out Fabian at customer service, after I said that I’ve already put the pictures on yelp he said “that’s fine Bit_h” under his breath. I was being nice and courteous the entire time. I didn’t ask for anything but to be treated fairly. Thank God I recorded the entire transaction! So TripAdvisor isn’t allowing me to post the pictures?!!!!! That’s ok

Caesars is very dated. Rooms were dated, furniture was scratched and scuffed. We had to move rooms because the toilet didnt work, TVs didnt work and electric shades didnt work. Overall cleanliness of the hotel was poor as well.

My sister and I went there to escape our nursing jobs on our postponed vacation to celebrate her birthday- we had originally planned to go end of March. Given the circumstances- you’d think they would roll out the red carpets for the few that are coming against all odds - either stay consistent and not decrease value of winning or at least be nice to your guests. The workers were all pissed they had to come back to work for less than their unemployment stimulus checks as we heard them exclaiming as much. Waitress pushed a water into my sisters chest after she had ignored her asking for one like 5 times and kept dodging her and ignoring her request for a water (with our tip in hand ) - she was just angry about working. The manager was worse when we described what happened - she scolded my sister and told her not to shove the water at her bc she thought she was offended that my sister touched her and said “do you understand lady?! Understand me! “ and then she walked off and did nothing to the waitress. I told the host of my Caesar platinum management of the trip and nothing was done - not even a complete of the resort charge - nothing . We blew through several thousand we had saved to go and enjoy ourselves — we noticed —as did many patrons we spoke with — the bonuses that came on max bet only paid $20 or so - rarely matched your bet. How selfish- we know you lost money but we have vowed not to return to Vegas - we can just play online chumba and get far better treatment and odds . They had a security officer like a prison taking my temperature (only time it was taken) when I asked at checkout for her to remove $150 of mini bar charges we didn’t make because - hello- the mini bar is empty due to covid! She said how do I know you didn’t make the charges to mini bar and you’ll have to get your temperature checked over there before I’ll remove it. Save yourself the trouble of going ! There’s no appreciation of Vegas veterans or others - just throw your money away and get treated like you’re at a Walmart somewhere else. No resort treatment - no smiles - no friendly service and no follow up!

I just needed a break from my daily routine. Slots not paying at all. Everything else was excellent. Last time I checked it was exhausting. I called and complained about the reservation clerk. She was so rude and pretending that the only rooms available were on the Julius tower. I called my casino host, right in front of her, who said the hotel wasn’t full. This time I began with a requested a room on the Augustus tower close to the elevators. The clerk (Zandra) first said there would be an additional charge. This I didn’t understand since the room was comped. I explained that it was really hard for me to do a lot of walking. She relented and gave me what I wanted without any problems. Caesars should take into consideration a person’s age and physical status.