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CAESARS PALACE LAS VEGAS HOTEL AND CASINO

Caesars Palace Las Vegas Reviews
Average Tripadvisor rating for Caesars Palace
Average Rating Based on 21513 reviews
Caesars Palace
Great Experience
Caesars Palace
I came to Caesar's Palace for a week-long business conference. My stay was excellent as they upgraded my room at no charge. The staff was incredibly friendly and helpful, and obviously, the...More
- Mallen21
I came to Caesar's Palace for a week-long business conference. My stay was excellent as they upgraded my room at no charge. The staff was incredibly friendly and helpful, and obviously, the location right in the heart of strip is perfect for getting to various shows/attractions each evening. Additionally, it was nice to be able to get into Omnia any night for free when presenting my room card, and I really enjoyed the outdoor patio that was open on Thursday and Sunday. I would highly recommend staying at Caesar's to anyone.
Bad bad bad
Caesars Palace
I give this hotel a 4 star for locAtion and cleanliness but if I could give customer service no stars!!! Worst experience ever all around for any hotel I have ever stayed at. Check in was horrible as...More
- Enterprise2121
I give this hotel a 4 star for locAtion and cleanliness but if I could give customer service no stars!!! Worst experience ever all around for any hotel I have ever stayed at. Check in was horrible as the guy checking us in did not know what he was doing. It took him over an hour to get it all worked out and us checked in. One thing to note as well is do NOT ask for any upgrades at check in as it will be doubled the price you can get online at the hotels website for the same room. When I asked the guy to let us speak to a manager he told me that I could not. After some talk with him he brought someone out who was not helpful either and quite rude. When we got to the room and received a text from the hotel asking if there was anything they could do I told them how upset I was with the checkin process!!! They had someone call us to talk about our experiments and after 40 minutes on the phone of them not caring they offered us a $50 food and beverage credit. On day 1 we used half of the credit and planned on using the second half the next day! Well they took it away. I had texted customers relations to let them know and they told me I would have to call guest services to get it added back on our folio. I made this call in which the lady on the phone said” who told you we would do this”. She put me on hold for over 15 min in which I hung up and called back. After some talk they finally added the remaining $25 credit to our folio. On date of checkout the tv shows checkout was available on the tv from 4am -12 pm. I called just to make sure we weren’t going to get charged if we check out after 11. I got 3 different answers. First guy said 11 was the latest and when I asked him about the 12 pm on tv he was ride and transferred me to another person. The second person told me 11:30 and if after that I would be charged a half day. I said ok and hung up. I decided to verify this again and called back. The next lady told me 11 and that the tv said that only for someone checking out on phone and or computer and that if we checked out past 11 we would be charged. Mind you everyone we talked to the entire stay was rude!!! We checked out by 11 as we couldn’t trust they wouldn’t charge us. What a horrible experience !!! They don’t care about the customer!!! Do not stay here!!!!
Complete bullsh*t check in check out...Avoid this place
Caesars Palace
We stayed at Caesars this past weekend and checking in and out was horrible. I tried to pay the full balance over the phone so someone else could check in before me and you said I couldn't make a...More
- John C
We stayed at Caesars this past weekend and checking in and out was horrible. I tried to pay the full balance over the phone so someone else could check in before me and you said I couldn't make a payment in full within 3 days of a stay. We also couldn't check in until after 3 PM, and you charged us $34 for an early check. You actually called us at 3 to check in! Now you have to do a "lock report" to verify if we are lying or not! We will stay somewhere else for sure. You say you are the world's biggest entertainment company. Your policies are stuck in the 1990s. You suck!
Horrible
Caesars Palace
We booked a Julius suite with an adjoining room for a bachelor party. We arrive and find out we no longer have an adjoining room and we’re in a different tower that isn’t renovated and the suite...More
- Nodoubt13
We booked a Julius suite with an adjoining room for a bachelor party. We arrive and find out we no longer have an adjoining room and we’re in a different tower that isn’t renovated and the suite room is 300 square feet smaller than the room we originally booked. This ruined the whole bachelor weekend. Our new tower was so far away from the casino and took forever to get to. Worst experience ever and I’m never staying there again.
OK family
Caesars Palace
Easy check in, comfortable stay. Every thing you need on the resort. Was taken care of. They took care of our needs promptly, just a text to our host and it was taken care of promptly and made sure...More
- tlsonta
Easy check in, comfortable stay. Every thing you need on the resort. Was taken care of. They took care of our needs promptly, just a text to our host and it was taken care of promptly and made sure it was right.
Caesars Palace
Tripadvisor rating for this property
Great Experience
I came to Caesar's Palace for a week-long business conference. My stay was excellent as they upgraded my room at no charge. The staff was incredibly friendly and helpful, and obviously, the...More
Mallen21
I came to Caesar's Palace for a week-long business conference. My stay was excellent as they upgraded my room at no charge. The staff was incredibly friendly and helpful, and obviously, the location right in the heart of strip is perfect for getting to various shows/attractions each evening. Additionally, it was nice to be able to get into Omnia any night for free when presenting my room card, and I really enjoyed the outdoor patio that was open on Thursday and Sunday. I would highly recommend staying at Caesar's to anyone.
Tripadvisor rating for this property
Bad bad bad
I give this hotel a 4 star for locAtion and cleanliness but if I could give customer service no stars!!! Worst experience ever all around for any hotel I have ever stayed at. Check in was horrible as...More
Enterprise2121
I give this hotel a 4 star for locAtion and cleanliness but if I could give customer service no stars!!! Worst experience ever all around for any hotel I have ever stayed at. Check in was horrible as the guy checking us in did not know what he was doing. It took him over an hour to get it all worked out and us checked in. One thing to note as well is do NOT ask for any upgrades at check in as it will be doubled the price you can get online at the hotels website for the same room. When I asked the guy to let us speak to a manager he told me that I could not. After some talk with him he brought someone out who was not helpful either and quite rude. When we got to the room and received a text from the hotel asking if there was anything they could do I told them how upset I was with the checkin process!!! They had someone call us to talk about our experiments and after 40 minutes on the phone of them not caring they offered us a $50 food and beverage credit. On day 1 we used half of the credit and planned on using the second half the next day! Well they took it away. I had texted customers relations to let them know and they told me I would have to call guest services to get it added back on our folio. I made this call in which the lady on the phone said” who told you we would do this”. She put me on hold for over 15 min in which I hung up and called back. After some talk they finally added the remaining $25 credit to our folio. On date of checkout the tv shows checkout was available on the tv from 4am -12 pm. I called just to make sure we weren’t going to get charged if we check out after 11. I got 3 different answers. First guy said 11 was the latest and when I asked him about the 12 pm on tv he was ride and transferred me to another person. The second person told me 11:30 and if after that I would be charged a half day. I said ok and hung up. I decided to verify this again and called back. The next lady told me 11 and that the tv said that only for someone checking out on phone and or computer and that if we checked out past 11 we would be charged. Mind you everyone we talked to the entire stay was rude!!! We checked out by 11 as we couldn’t trust they wouldn’t charge us. What a horrible experience !!! They don’t care about the customer!!! Do not stay here!!!!
Tripadvisor rating for this property
Complete bullsh*t check in check out...Avoid this place
We stayed at Caesars this past weekend and checking in and out was horrible. I tried to pay the full balance over the phone so someone else could check in before me and you said I couldn't make a...More
John C
We stayed at Caesars this past weekend and checking in and out was horrible. I tried to pay the full balance over the phone so someone else could check in before me and you said I couldn't make a payment in full within 3 days of a stay. We also couldn't check in until after 3 PM, and you charged us $34 for an early check. You actually called us at 3 to check in! Now you have to do a "lock report" to verify if we are lying or not! We will stay somewhere else for sure. You say you are the world's biggest entertainment company. Your policies are stuck in the 1990s. You suck!
Tripadvisor rating for this property
Horrible
We booked a Julius suite with an adjoining room for a bachelor party. We arrive and find out we no longer have an adjoining room and we’re in a different tower that isn’t renovated and the suite...More
Nodoubt13
We booked a Julius suite with an adjoining room for a bachelor party. We arrive and find out we no longer have an adjoining room and we’re in a different tower that isn’t renovated and the suite room is 300 square feet smaller than the room we originally booked. This ruined the whole bachelor weekend. Our new tower was so far away from the casino and took forever to get to. Worst experience ever and I’m never staying there again.
Tripadvisor rating for this property
OK family
Easy check in, comfortable stay. Every thing you need on the resort. Was taken care of. They took care of our needs promptly, just a text to our host and it was taken care of promptly and made sure...More
tlsonta
Easy check in, comfortable stay. Every thing you need on the resort. Was taken care of. They took care of our needs promptly, just a text to our host and it was taken care of promptly and made sure it was right.