CAESARS PALACE LAS VEGAS HOTEL AND CASINO

Shower was clogged. Flooded the whole bathroom with 2 inches of water getting clothes wet that were in a suitcase on the floor. After 2 calls they came up. They unclogged the drain, and the shower floor covered in whatever they cleaned out of the drain including grease, hair, and glass shards. The coffee maker did not work. I was also forced out, because the friend that was with me turned in his room key before he left so they shut off the internet, and told me I had to leave even though it was my credit card held for the room. No bueno

Five stars to Julia P. who provided check-in service for us. She really listened to my requests for room type, view, etc. and accommodated all our needs. Our room is large and luxurious. Our experience at Caesar’s has certainly met our expectations.

I loved my large comfortable Augustus tower room with whirlpool tub and view of the fountains and strip, and the great service given to diamond members. I’ve no complaints, except for wishing the other guests could be 100% mask compliant.

Despite the Covid-19 challenges, Caesar is doing their best to keep place clean and safe. Staff are very attentive and I am glad we picked here for our trip. What we did not enjoy was the zoo like atmosphere at the 4 pm check-in time.Tried using their text “Ivy” was ok but I think response time should be a bit faster.

We booked this hotel thinking it would be amazing since you pay a pretty penny for the rooms! I booked 2 double beds NON SMOKING in the Augustus tower. We arrived early so we asked if we could check in they said no that the room wasn't ready which was fine they said that they would text/email me as soon as the room was go to go. Well that never happened. We checked in at 3:50 & I got a text at 3:52 that the room was ready ‍ we got in the room & we had asked for non smoking I opened the toilet door and omg it was penetrating in there. We noticed they covered the fire detector with a plastic bag I’m assuming the previous ppl so it wouldn’t detect the smoking. The room was run down. Stains on the carpet. At this point I didn't even go back to tell them I was so tired my kids were tired. You'd think they would smell it & put some kind of odor remover. So we did vallet so if would be easier to bring the luggage down. Well they came me the card & when I tried to call with our room phone the phone was unplugged then I tried to call & never got a hold of anyone. I received a text from "Ivy" basically saying just to text back & they would assist us in anything we needed so I did text about the bell desk gave our info & they responded that it would be here shortly well 2 hours later and it still wasn't here. Had to call again and they directed me numerous times til I finally got a hold of someone 2 hours later my stuff finally arrived. Not impressed with this hotel I was expecting way more. Gave it a 3 star because it had a nice view! Room was not the greatest and very disappointed with the smell I couldn’t even be in there for more than 5 minutes.