CAESARS PALACE LAS VEGAS HOTEL AND CASINO

My husband & I are apart of the Caesars rewards so we always chose a different hotel to stay at on the reward programs. It is a lot of fun every hotel is different. We like Caesars palace because it is centrally located on the strip, it’s full of different shopping attractions, restaurants, shows, gambling & much more. I would definitely recommend staying here to anyone and everyone.

There is not enough of a review one can explain to help future guests understand the pile of terrible service that was experienced while staying at Caesars Palace. From the moment of arriving to the final departure. Upon arrival I was hurried out of my arriving cab by the bellmen so he could quickly shuffle other guests off on their way. I was rushed to pay my cab fair, and pushed from my taxi. The welcome to Caesars greeting was sub-par below welcoming a bum from the side of the road. I finally was able to find my self inside, and to my surprise was not greeted at all, but had to wonder around into an "event registration" area where i noticed two employees, when asked how I was able to check in, I was greeted with a snarky response as though i should be scolded for asking them. Before my arrival, I had called and verified that it would be ok for my partner to check in before me and have no issues. They said that would be no problem, i also asked do i need to check in after, they too said that was no problem. Well that too was a lie. Upon my arrival, I found my partner, and he reminded me that i need to go to see the front desk, as they need to ensure I arrived, and that they also charged my partners credit card until I presented myself. I would have no problem with this if i was notified before hand, but I was not. Upon arrival to our room, we were very disappointed, when you book with Caesars, they tell you the room is far better than you get. The pictures are not at all what the rooms appear to look like. When you book a premium room that appears to have a couch, and all you get is a small chair. The king bed is not a normal King. perhaps a over sized queen, but not close to a king bed. The sheets had brown stains and marks on them, and when we notified the cleaning lady, nothing had been done. The level of service at the pool was beyond awful. If you went to the bar, you waited minimum 20 mins - 30 mins to be served. Once your order was placed took another 15 mins for it to be made. If you were able to find a server at your chair (good luck finding a chair), the service took forever, if they ever returned to you. When arriving at the pool you were checked if you had outside food which is normal, but when you try to find a chair, they appear to all be taken, perhaps they were perhaps they were just stranded, it was hard to tell. If you even touch the mini bar in your room you are automatically charged a fee, which is just terrible service. They offer you Wi-fi with the room, however only two units per room, after that an additional 14.99 per unit charge back. They advertise in room coffee maker, but if you use it, there is a charge. I would never return to this hotel chain in the future. There is so many sneaky charges, and the service is just terrible. Credit card was charged more than expected, when reviewed charges with customer service, first they were removed, and then they reappeared.

As a Platinum Member I stayed at Caesars Palace for a 2 day getaway. The room was nice and overlooked the strip.The service was cold and in the 2 days that I gambled there, I NEVER saw an employee smile, nor did I ever feel welcome or appreciated. At checkout time I asked for an extra hour in my room. Without hesitation I was told No. I had a 10.00 credit on my room for declining housekeeping service. At checkout I noticed that I was charged for the coffee in the room. When I asked if I could apply my 10.00 credit toward the coffee I was told without hesitation, NO. I said "Really"? This is how you treat me after spending my money here for 2 days? There are plenty of hotels with nice rooms, but that also have friendly employees and that will make me feel like they want me to return for a future visit. Platinum status or your time and money at Caesars is not even worthy of a cup of coffee. The value for your money is non existent in this hotel. I closed out with a 10.00 credit. I won't return.

Great room, mini suite, in the Julius tower. short steps to main casino. Had great meal at one of many restaurants available and an opportunity to attend a show by Bronx Wanders, which was highly enjoyable.

The bellman was outstanding! He went out of his way to help us. Wish I could remember his name. He had a great accent and said he was well known on travel advisor. The checkout machine was very convenient and the spa was over the top. My favorite: The Arctic Ice Room after a hot jacuzzi!