CAESARS PALACE LAS VEGAS HOTEL AND CASINO

My wife and I stayed at Ceasars Palace from July 30th thru Aug 3rd. Awful experience... we are Diamond Club members and have been going to Ceasars for the past 10 years and we were shocked to see how bad the Casino is now. Pool area was filthy with trash everywhere all day.. interior and exterior falling apart and the grounds in front just filthy with trash and stains in the concrete. Our room was dirty and the AC didn’t work so they had to switch us to a different room. Dealers were yelling at customers to get away from the tables, and my wife could not even stand 10 feet away from a table to watch me play roulette. My advice: Do Not go to Ceasars Palace... we ended up going to The Bellagio and gambling and spending the day and Cosmopolitan... both of those casinos were clean and friendly. Ceasars has gone downhill and their Mgmt does not care anymore. So sad because that used to be the best casino in Vegas.

We absolutely loved our stay at Caesars Palace made particularly special by Maria who checked us in at the front desk. Our room was sparkling clean with a view of the pool and city lights. The hotel is centrally located which made is perfect for our one night stay. Unfortunately we didn't have time to use the pool!

When I first arrived at check in I spoke with a lady who assigned me a room that was a complete downgrade from the room I actually paid for. I reserved the premium room with the extra square ft, marble bathroom with the spa bath tub and separate shower. The room she assigned had none of those things. On top of that the room was extremely far away and on the opposite side of the casino and restaurants. Normally it wouldn’t be a big deal what tower I was located in but Ive been using a four point cane to get around which the check out lady could clearly see, so location was extremely important to me. I wish I can say her attitude was better than her service but she was very cold and unwelcoming. I asked her for directions to the tower, before I realized the room was a downgrade, and she just pointed and said it’s that way with no follow up directions. The whole time she used metal ice cube tongs to pass things back and fourth. I understand safety precautions during this difficult time but no other employee was using the tongs in any transaction that I could see. Hand sanitizer and gloves would of been a better option because she scratched my drivers license in the process. I came back to check in to get the correct room and this time I spoke with a different employee and it was such a better experience. She was very welcoming, apologized for recovering the wrong room and gave me the correct premium room that was close to the elevator with an amazing pool view. I’m not 100% sure why an employee of yours would intentionally give me a downgraded room with a bad location but with both me and my guest being African-American women with Black Lives Matter attire on, its hard to not to suggest this was racially motivated and a prejudice act. Despite the actions of one employee overall I did have a great experience. Austin from the bell desk went above and beyond to get me an electric scooter and was extremely helpful and friendly throughout my stay. I love this hotel but what your employee did was unacceptable and has put a block on me ever returning to your establishment.

Caesar’s Palace is a legendary icon of Vegas. From movies to the thoughts of out of this world service. I wish this was the reality. The Forum tower should be demolished and rebuilt. The horror starts with the elevators which are cold and uninviting needing lights and repairs. Popping off on the “65th” floor the stench of cannabis fills your nostrils. Entering the room it’s tired and in desperate need of a makeover. The furniture is scuffed the bed sheets have snags the carpet is bubbling. Oh cool this room has old tech in it, not one USB port but a CD player, and a TV built into the bathroom mirror the drapes are motorized however only one side works. The bathroom area is decent with a giant shower however it took almost 5 minutes for the water to get hot. Overall I don’t recommend this place. I think the room at the Luxor is very comparable at less than half the price. Oh and let’s not get started on the ridiculous “resort fee”. Everything is closed due to COVID....

Worst customer service. Asked front desk to waive resort fees because we came for the pool and there was a 6 hour wait (literally) so never got to go out there. Front desk manager explained that the pool was not part of the resort fees but didn’t offer anything else to compensate for the bad experience. I then asked him to have it comped based on my play in the casino, which should have more than qualified, but the manager said that they were the hotel and the casino was a separate department and the casino was separate so I would have to speak to a host. In other words, after waiting 20 minutes in line, I had to wait in another line to speak to a host (manager refused to call one over the phone). Basically, customer service is non-existent at Caesars.