Checking in at the Diamond VIP was quick, courteous, friendly with a helpful staff. The room which I requested, Augustus Towers, was clean, spacious, very comfortable. Asian Casino Host, Mr. E. HO was very courteous, helpful, respectful and professional, as always. Being a crap shooter/player, I found the pit bosses, box men and dealers all to be courteous, friendly, helpful and professional in their jobs and appearances. The restaurants ( Buffet, food court, Chinese restaurant and Rao's) are all clean, food is great, friendly and helpful.