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CAESARS PALACE LAS VEGAS HOTEL AND CASINO

Caesars Palace Las Vegas Reviews
Average Tripadvisor rating for Caesars Palace
Average Rating Based on 26142 reviews
Caesars Palace
Customer Service Failure
Caesars Palace
No room cleaning even when you request it. The room was filthy when we checked in with dust everywhere and some kind of dried red liquid on the countertop in the bathroom. Asked for a manager to call...More
- wvugrad2001
No room cleaning even when you request it. The room was filthy when we checked in with dust everywhere and some kind of dried red liquid on the countertop in the bathroom. Asked for a manager to call about the condition of the room and was told it would be 48-72 hours later that I would get a call back. 48 hours was 15 hours after we left yesterday, so what is the point of calling back after people have already left? The Ivy app / messenger is also useless, never had an answer for any of our issues and just attitude from staff. We won't be going back, especially with the $50 'resort fee' charge for internet. Going back to MGM where they at least do customer service right.
Stay at Caesars during COVID
Caesars Palace
Went for my anniversary and it was a nice stay, the room was very cozy. All requests such as extra towels, housekeeping and help opening our safe were answered almost immediately. I would say overall...More
- Salma_jhm
Went for my anniversary and it was a nice stay, the room was very cozy. All requests such as extra towels, housekeeping and help opening our safe were answered almost immediately. I would say overall a pleasant experience!
Caesars Palace
Caesars Palace
Very clean spacious rooms. The marble bath and large tub with separate shower is a plus. The rooms are well put together and maintained. We liked the virtual concierge via texts. We got lost many...More
- FarAway695319
Very clean spacious rooms. The marble bath and large tub with separate shower is a plus. The rooms are well put together and maintained. We liked the virtual concierge via texts. We got lost many times but it was fun to figure out the property.
Won't Stay Here Next Time!
Caesars Palace
The receptionist during check-in was very rude. I asked her a few questions and she ignored be both times. The room was very dirty. There were white droppings around the toilet. The floor in the...More
- CKJud
The receptionist during check-in was very rude. I asked her a few questions and she ignored be both times. The room was very dirty. There were white droppings around the toilet. The floor in the bathroom was dirty never mopped. Behind the toilet was dirty. The shower and one of the sinks was clogged up. They fixed it the next day though. They have a very few waiters on the floor while on the floor playing slot machines. When I did get one they were very rude. I basically spent most of my time at the Cosmopolitan. They had great service and everyone was very nice and professional. I will stay there next time. Me and 12 family members are going back in a few months and I will not recommend this place to any family member or friend.
Skip It!
Caesars Palace
Forget what Caesar's used to be like. Now you get rowdy parties in the rooms (I had to call security 3 times!), machines are tight, food is limited and higher priced now, forget using the pool...More
- NautiCastle
Forget what Caesar's used to be like. Now you get rowdy parties in the rooms (I had to call security 3 times!), machines are tight, food is limited and higher priced now, forget using the pool - they've shut down some of the pools and limited the number of people to where you can't even go in and they've taken the best spots for sun exposure and turned them into paying beds if you want to use them. On top of the $50 per day in resort fees!! I had to call every day to ensure we had our room cleaned even after requesting that it be set up as an automatic recurring request! Forget the front desk helping, now they have "Liv" a computerized program that will text you instead. Skip Las Vegas, no shows, no service, and it's a rip off!
Caesars Palace
Tripadvisor rating for this property
Customer Service Failure
No room cleaning even when you request it. The room was filthy when we checked in with dust everywhere and some kind of dried red liquid on the countertop in the bathroom. Asked for a manager to call...More
wvugrad2001
No room cleaning even when you request it. The room was filthy when we checked in with dust everywhere and some kind of dried red liquid on the countertop in the bathroom. Asked for a manager to call about the condition of the room and was told it would be 48-72 hours later that I would get a call back. 48 hours was 15 hours after we left yesterday, so what is the point of calling back after people have already left? The Ivy app / messenger is also useless, never had an answer for any of our issues and just attitude from staff. We won't be going back, especially with the $50 'resort fee' charge for internet. Going back to MGM where they at least do customer service right.
Tripadvisor rating for this property
Stay at Caesars during COVID
Went for my anniversary and it was a nice stay, the room was very cozy. All requests such as extra towels, housekeeping and help opening our safe were answered almost immediately. I would say overall...More
Salma_jhm
Went for my anniversary and it was a nice stay, the room was very cozy. All requests such as extra towels, housekeeping and help opening our safe were answered almost immediately. I would say overall a pleasant experience!
Tripadvisor rating for this property
Caesars Palace
Very clean spacious rooms. The marble bath and large tub with separate shower is a plus. The rooms are well put together and maintained. We liked the virtual concierge via texts. We got lost many...More
FarAway695319
Very clean spacious rooms. The marble bath and large tub with separate shower is a plus. The rooms are well put together and maintained. We liked the virtual concierge via texts. We got lost many times but it was fun to figure out the property.
Tripadvisor rating for this property
Won't Stay Here Next Time!
The receptionist during check-in was very rude. I asked her a few questions and she ignored be both times. The room was very dirty. There were white droppings around the toilet. The floor in the...More
CKJud
The receptionist during check-in was very rude. I asked her a few questions and she ignored be both times. The room was very dirty. There were white droppings around the toilet. The floor in the bathroom was dirty never mopped. Behind the toilet was dirty. The shower and one of the sinks was clogged up. They fixed it the next day though. They have a very few waiters on the floor while on the floor playing slot machines. When I did get one they were very rude. I basically spent most of my time at the Cosmopolitan. They had great service and everyone was very nice and professional. I will stay there next time. Me and 12 family members are going back in a few months and I will not recommend this place to any family member or friend.
Tripadvisor rating for this property
Skip It!
Forget what Caesar's used to be like. Now you get rowdy parties in the rooms (I had to call security 3 times!), machines are tight, food is limited and higher priced now, forget using the pool...More
NautiCastle
Forget what Caesar's used to be like. Now you get rowdy parties in the rooms (I had to call security 3 times!), machines are tight, food is limited and higher priced now, forget using the pool - they've shut down some of the pools and limited the number of people to where you can't even go in and they've taken the best spots for sun exposure and turned them into paying beds if you want to use them. On top of the $50 per day in resort fees!! I had to call every day to ensure we had our room cleaned even after requesting that it be set up as an automatic recurring request! Forget the front desk helping, now they have "Liv" a computerized program that will text you instead. Skip Las Vegas, no shows, no service, and it's a rip off!