CAESARS PALACE LAS VEGAS HOTEL AND CASINO

Let's begin with how the Resort is beautiful, has friendly staff and great activities. However, our stay was not the best one! We checked inn in room 1251, Julius Tower. Everything went well the first two days; the third day someone broke into our room and stole around $2000 worth of items. While we were out and about walking Las Vegas Blvd., this person force itself into our room cracking the door and leaving behind a few broken items from the peep hole. We reported it to the hotel, spoke to Michelle (the manager) and Bruce (security) mentioned everything and what they stole. We asked to see cameras but unfortunately the Julius Tower does not have any cameras in the hallways or elevator. The hotels excuse is "it is an old tower." We also reported it the police and now we are suppose to wait 3-5 business days for the investigation to be finalized by the hotel. Yes we were put in the palace tower after that incident for one more night but that doesn't change the fact that we had an invasion of privacy, we were exposed to the person who came in our room whom might have COVID, stole our belongings and the hotel does not have enough security. My advice for such a well top resort, put cameras EVERYWHERE, give access to only employees and checked in guests to use the elevators to go up to their rooms and have security do rounds. Tomorrow August 12, 2020, makes it the third day of the investigation and Friday August 14, 2020 being the 5th. We will contact the resort and follow up with our situation. I will do updates based on how the resort handles our issue. Until then, I advice you to not stay in the Julius Tower for your safety.

Vagas local, my girlfriend and I had a little staycation over the weekend and we booked the Octavius Premium Room | 1 King | Non-Smoking. Sadly the room smelt like a smoker had lived in it. Once we opened the door it smelt like we were walking into a cigar bar. Called the front desk and best they could do was to spray air freshener. Overall the room was beautiful. 5 stars for the room -2 for the smell.

DO NOT STAY IN THIS HOTEL! WORST EXPERIENCE EVER.It was my first time to stay in Caesars Palace in Las Vegas. I have stayed at hotels in Vegas before however, someone had recommended my sister this hotel, plus there was great ratings. I was so excited to come and check in since it looked so nice! It was also my birthday, so we were looking forward to a great time. We come to find the hotel was just a disappointment. We initially booked the Octavius room, but as we arrived we upgraded our room to the Augustus Collection for the strip view. We checked in and went out to eat. Later on, we came back at night to change our clothes and check out our view to see what it would look like, being super excited and all. We come to find we are put near the end of the strip view (near the highway) and there are no lights at all. The view was horrible! We go down to the customer service desk, waited in line, and tell them about the situation, which an employee switched us to another room to what he thought was an amazing view. Keep in mind this was around 2am-3am. We get the new room card and check out the room before moving our luggage. The view was not as expected and it was still dark out. We then waited in line AGAIN to speak to the same employee, which we were sad about the horrible strip view, which the hotel concluded more than likely the lights weren't on because of Covid 19. We were understanding and downgraded our room to what we had initially had, the Octavius room. We had to move our luggage again and as we put our stuff down. We saw that there was still a bit of trash in the trash bin, which was a little weird, but we didn't really want to think too much into it. We then started getting ready to sleep (shower, brush our teeth etc.) Then, as we opened up the sheets there was red marks, that looked like blood and there was a hair too. My sister also ordered an extra sheet and we saw there was a big yellow stain on it. At this point, we are furious and went down AGAIN, to the customer service desk, and after discussing our options on what to do, they switched us to another room, giving us a Augustus Strip View (which we did not care much for). This was around 4am-5am and we were tired and fed up. We checked in the new room and there was dust and some 3-4 black dots on our sheets. At this point, we were too tired and just slept. I hated staying at this hotel. Mainly because of the cleaning. I know things have changed since Covid 19, but isn't the hotel suppose to focus on cleanliness. Plus on top of that, the manager that night named, Miguel Quintanilla, did not come out to talk to us, but kept sending the employee in and out. I would say about 4 times. I felt bad for the guy. We were furious. The manager did kick off 2 nights worth of the resort fee on our bill. However, we will not be staying here again or recommending anyone here. Comparing Park MGM and Mandalay Bay, we have experience way better. This was the worst birthday and Vegas hotel I have experienced.

We were staying at Harrah's across the street but ended up coming to Caesars so we could gamble (and actually get served drinks) and to eat and shop. Our experience here was great! I would go back again in a heartbeat.

Been to Vegas many times and this was worst hotel experience. Paper thin walls where your neighbor sounds like they are in your room and their tv is your tv. Also right now extreme mask enforcement even at their pool which it took a miracle to get into. Very sad to see Vegas in such a state. Stay home and don’t waste your money until this mask craziness ends. Vegas not so fabulous now.