CAESARS PALACE LAS VEGAS HOTEL AND CASINO

We were very excited to stay at Ceaser's Palace for the weekend. The only downfall we had was the room. It was outdated. Old lamps and CD player. The self parking is far from lobby check in. We loved the location everything was close.

Our stay was for 11/28/20 to be for 3 nights.We left after being there only 2 hours, because we were so upset with how Caesar’s treated us. Therefore, we left without even staying the first night. Wynns told us to just checkout and they would give us a $350 food credit. Best move we ever made! No one cares or even knows what’s going on over there. The host that evening said it was too late to fix there error. You would think they would try to help with there mistakes in these trying times. What does Diamond level get us? Apparently nothing!

Very bad staying experience. During my stay, the valet charged me $30 for using the valet service, which I didn't even drive a car or used the service! Somebody must used name, my room number or lied to them, or there's some system errors.Called guest service AND valet team multiple times during my stay after I found out about the unknown charge, and at beginning they said there was an error they will remove the charge. But after I checked out from the hotel, I received another notice from them stated I used the valet service so I have to pay for that.Called guest service manager again and he said they can't do anything about it since the valet manager after investigation decided the charge was valid. Called valet team manager multiple times, left multiple messages, but he never answered his phone or return left message. And guest service manager said I can only dispute this charge with my credit card company if I think it's invalid.Strongly suggest other people think twice if want to stay at this hotel, there are better option and I had better experience with other hotels. Seems like recent management and guest service quality went down by a lot. Even they made mistake, they don't apologize or fix the error, instead they caused more trouble for customer to file a dispute with their credit card company. Very poor customer service.Update 11/28:. They called and said will reversed the charge and do further investigation.

Always a good time. Covid didn’t affect our trip. We were very careful and the staff does their best considering all the restrictions in place. I honestly feel bad for the employees and the city as they try to work within the boundaries. We all love coming here so please continue to have the city open! Caesars is an awesome location on the strip. Close to everything. I personally like the Forum tower because it is by the Sports Book. Thanks for allowing us to share more memories here!

I stayed at Caesars for a two night stay with my two children for Thanksgiving.. not only is the hotel a exceptional experience the Customer service I received from the team member at the front desk (Gemma) was outstanding not only will I be back to stay but also to hopefully be checked in by her again. They definitely hired the right employees to represent such a elegant place to vacation at. ⭐️⭐️⭐️⭐️⭐️