Caesars Southern Indiana Hotel and Casino

I have been to many casinos and as a whole this casino has the best customer service from the food court to the dealers at the craps table. I love what they have done with Piazza. Many foos choices and the best customer service in all CAESARS casinos. The are extremely helpful with suggestions and the food is awesome. If you go there I highly recommend you share food. The cantina has LARGE portions and very tasty. Now let’s move to the craps tables. Although I lost a lot of money in my two night stay the dealers and floor people are the best in the business. I have never had so much fun losing money and having fun in a casino in a long time. The six craps people I would like to compliment are Troy, Chris J, Joy, Damian, Jason N snd Steve R. They know how to have fun with the players as well as with each other. They keep the table so much fun and are the fastest dealers I have played with. They are a huge asset to the CAESARS casinos. They should be working with other dealers throughout the industry on how to keep the table flowing yet having fun. I wish I lived closer to this Casino. Thanks for giving me a fun time and my only wish is that you were in profit sharing to cash in with my losses. If you are looking for a great time I highly recommend yo visit the new CAESARS casino in southern Illinois which is now land based. I can’t say enough good things about the employees at this casino.

We came with a group of 7 friends for a 2 day visit in complimentary rooms to see the newly revised casino. Our rooms were spacious and very nice and clean, even in the hotel hallways. The hotel staff was very friendly too. The casino was bright and clean with loads of new machines in wider walkways. We all enjoyed the steak house one night and the food was great. The food court was nice with more restaurants coming soon. 2 things I would like to see changed: The dealer tables were very much and obstacle to flow traffic with too many grouped together with no break. Also the first view coming from the hotel to the casino is a huge industrial white iron staircase next to a really nice bar. Then below the staircase is a concrete floor. So uninviting. At least the top part would look better with a wood railing and perhaps an decorative concrete floor below since I know it went to valet parking etc.

Well, it has been a year since I was at Horseshoe (which is now Caesars again.) The boat part was closed and they redid the casino for the inside. My daughter and her husband went before I did and did not like the "new" casino. They complained of it being real smokey. It was an open concept and I was bit disoriented at first. Being used to "the boat" it was a big change. The upside is the walk from the hotel to the actual casino area was shorter. The decoration was nice as always also. I had a bit of an issue with my card, but it was taken care of in a short time with little effort on my part. (hallelujah!!). The casino seemed to have less machines but it may have been due to they were very close and not a large amount of room to walk or use a wheel chair. The choices of restaurants was nice and surrounded the casino area with ample seating. Homestyle restaurant was great on the food and the cost was great for the amount and was delicious! The bar as you come from the hotel was a bit too open for me, but the one facing the road was really nice and felt cosy. The hotel restaurant was great as usual and has the same ladies! The rooms were up to par and hotel staff was excellent as always. The smoking areas are confusing and I had to constantly look for ashtrays to make sure I was in the right area. (signs were placed above the machine, but not very noticeable unless you are looking for them. Sadly some of my favorite machines were missing or I did not see them at least. Overall it was a nice experience and I guess I will get used to the change. My disappointment was that there is not anything to do with children except the pool. (my great granddaughter is not happy!! lol) . A suggestion would be to have a game play area maybe and there is a lot of room outside in the back for some summer play equipment and pic-nic tables.... Might be nice to have a child care area for people just wanting to come out for a few hours (prepaid of course! lol...just a thought.

Had a fun overnight at the casino. Loved the new concept. Plenty of gaming but also was able to sit and enjoy the band Freddie and the Kruegers, while having a drink and relaxing a bit. The new dining areas were nice and a great variety of foods to choose from. We went with the Nacho Bar. Good! Breakfast at the Burger Bar was really good! Our room was nice and quiet. Make sure if you are not a smoker to ask for a non-smoking room!

We called about the hotel in general prior to making our reservations. We were told all is good. The only problem was the hot tub jets were not operating. The check in was chaotic. Parking was very limited due to flooding. Could not walk to the hotel through the casino. Had to to take shuttle service. Waited 45 minutes to finally be crammed into a SUV. Had problems locating our reservation even with a check in confirmation number.The beds were sunken into the middle. They were however comfortable to me.Wanted to go to town for dinner and had to go through the shuttle disaster again. Went to get a cart to take our luggage down and was refused a cart by valet and hotel staff. Nos discussing anything with the staff without every answer being unaccommodating followed with "it's hotel policy". The hotel staff were directed to handle all issues with very little back up or logical thinking on the part of the hotel management. This hotel floods every year. It just went through major renovations and it still was a very non user friendly.