Stayed for 4 nights and just checked out today (Sept 16). Saturday night was $99 and each night after, comped (free). Would consider myself a Caesars brand loyalist. Mostly Vegas, but mult trips to Harrahs Cherokee, Caesars Windsor, and a few other branded properties in the USA.Checkin was quick and simple, took less the. 5 minutes. My gf and I stayed on the 8th floor and had a “nature view.” Room was MOSTLY cleaned. We’re given 3 bath towels instead of the standard 4 and also 3 bed pillows instead of 4. And odd amount for a room typically used for two people with a king bed. There was a quarter sized black stain on one side of the sheets. I can only compare it to the sticky stuff once you remove a paper sticker from something. Either the sheet wasn’t cleaned or cleaned then used or cleaned and then came in contact with something black and sticky. Other then those 3 things, the room served its purpose.Next I will list the pros and cons as compared to other casino/hotel combos I’ve stayed in...Was told they couldn’t mail a couple post cards we had filled out... you don’t have outgoing mail? I’ve been to motels on skid row that have outgoing mail. Wasn’t mailing a sack of potatoes... was mailing a standard post card. Found it odd that I was denied that extremely common day request.As it was my first time there, parking was confusing. Parked in the garage immediately upon pulling in from the road. There’s a sign that says valet is closed but not a sign guiding you to a second parking deck in the back... accessible specifically for guests staying there. Learned that after bringing our luggage into the casino entrance and being told to load my car back up and head around the other side of the building. The security guy was easy to understand... signage when pulling in, not so much. I also can’t wrap my head around why there isn’t signage when the restaurants in the Piazza are opened/closed... literally nothing and literally not helpful. All these high-def menus at each restaurant... why not have a centralized screen with dates and times? A total waste. Walked up one counter one morning (again no times posted anywhere) and was told we were the last to be served. Person at counter was super friendly, no problem there. I apologized and told her since there are no times posted, wasn’t sure what was opened and when... and it wasn’t til then that she went above and beyond and gave me a rundown on what was opened and when... why leave it to the staff to tel patrons. What could and should be easily posted.A football Sunday full of thirsty people sitting/standing in the sportsbook and your closest bar is closed yet the one about 20 yards away is open... and it’s dead... bc people are either sitting at slots/tables or WATCHING FOOTBALL. Totally weird that the sportsbook bar isn’t open on your busiest day of the week. Ohhh, have no damn clue how an omelette at the cafe next to the check-in desk is $6 more then at the Piazza. I guess the convenience of being closer to your room? The $8 omelette and potatoes at the Piazza is a killer portion and value (see photo) but most importantly, delicious.The pros? Staff was very friendly and social. Everyone from the the Piazza staff to the front desk to security. Mask enforcement was in full force. And if you forgot (which is a lie, I know you know to wear a mask) they have constant announcements as well as people patrolling the floor. Saw a few people in the sportsbook who were neither drinking or smoking being told to wear the mask correctly. Lots and lots of sanitizer and sanitizer wipes available. No excuse not to sanitize. And although lots of people were smoking, employees were constantly dumping ashtrays. The food at the Piazza was priced generously and in general very good. 4 topping pizza, Pho (noodle bar), omelettes/potatoes, and nachos/Mexican bowl... everything was very fresh and delicious. And for people staying here a couple days, I highly recommend making the less then 15 minute drive to New Albany as they have a plethora of great restaurants and bars... ate at a few different places.Slots were hot and cold but hotter then colder. Saturday night, we almost couldn’t lose. Before bed, hit a $2565 jackpot... our first ever. After paying federal tax on it immediately, we pocketed around $1860. Good selection of slots. I really enjoy the older ones that have been in existence for 15 years plus. Sportsbook a nice touch and swats removed to promote distancing. Only 3 betting kiosks open at all times. Pretty congested on game day.In the end, a nice place. Now that I am familiar with it and the layout, expectations would be a little different. Not sure if the 5 1/2 hr drive from Cleveland is worth it but there are still things to do/see in the Louisville area that I missed out on this trip. My coin in was $5215 so I will expect future comps that will probably draw me back.