Caesars Southern Indiana

So for starters I was comped a King Non Smoking with a view…the room I got, a double Queen with a view of the roof & parking lot. The property advertises “Smoke free sections of the casino” & it’s a joke… there aren’t any!!! There were signs on machines that said “smoke free” and yet a person sitting right next to that machine would be smoking 🚬💨 🤢 right in your face like an f’n chimney!!! The walk from the hotel to the casino floor is good for those who haven’t gotten their steps in 🚶‍♂️ for the day I guess… Tight slots definitely didn’t help. & the customer service was overall good with exception of the woman that checked us in. Gave me the wrong room type…then when I asked her about it & for a late checkout, she tells me based on my players card that the latest I could check out was an additional 30-min 😂🤣😂 what a freaking joke! It’s so funny how in Vegas (with the same play level & status) Caesars properties know how to treat their consumers. But since Caesars Southern Indiana doesn’t have nearby (& by nearby I mean within 10-15min) competition, they can treat a consumer like 💩 if they want to, so it seemed by that woman’s approach. The other staff members were polite & helpful. The only positive from the visit was the food late at night. The nachos are fantastic!!!!But I hated the experience at this property & have already told many & will tell more to NEVER visit this property.Thanks for the memorable experience Caesars Southern Indiana.Have a nice day

On a short notice, I contacted Pat our host,She arranged our accommodation for the night, we were even treated to dinner, whatoutstanding customer service, a real *****five star organization. Recommend for military and veteran travelers. Col. Ron F Hartley Military and Veterans Travel Advisory Team

The staff at Aroma Cafe in the Hotel is unfriendly and Rude !!! They act like guests are interrupting their day and that it is an inconvenience to them . I don’t recommend eating at the cafe . The food is ok better than the service !!

I had a wonderful time. My room was so clean and beautiful and my host it’s just one of a kind. Paula Morris really knows what she’s doing I have used her probably for over 20 years., of course she went to a couple other places and then came back recently and it just wasn’t the same for me while she was gone!

Our room was tired at best. The room was dirty, the floor in the bathroom was sticky and the carpet was gross. The one corner of the room had stains all over it which clearly weren’t cleaned up. The counter in the bathroom looked like it hadn’t been cleaned in forever. The wallpaper in the bathroom was ripped. The maid never cleaned our room but our day of checkout she was banging on the door at 9:00am. The mattress on the bed had seen better days. I feel like we got the worst room in the house. It was in general loud. You could hear everything in the halls and up above. I know the hotel and casino are short staffed but the food options were awful! Three terrible “dinners”. I guess we got what we paid for. Not sure we will go back.