Caesars Southern Indiana

No pool open --no resort fee discount, pool has to be most expensive to maintain, 4 restaurants--only one open on the casino floor-4 bucks for 2 eggs/toast, side of bacon 4 bucks (hard to chew)booked 2 months in advance for a king bed--did not get a king bed. Did not get any type of satisfaction nor comp. to compensate for wrong bed nor paying full resort fee.

The place is layed out well with hotel parking right outside the lobby! All employees were professional and friendly from beginning to end! Edward in day shift security has excellent social skills and is an all-around positive presence at the casino! The gaming floor was lavish and full of different amenities. The hotel room was perfect for any casino standard and the view was a nice as well! The only thing I couldn’t give 5 stars for was that they place water bottles in your room with a sign claiming you have to pay for them. I think this is a bit cruel to tantalize a thirsty guest with water and make them pay for it in their own hotel room.

We were told when we booked our stay that they had a pool,places for dinner and a wheel chair/scooter for my disabled husband. They had NONE of these amenities! They said the scooters they had were for their special guest not my disabled husband.

This was a second trip stay in six months. I was just at pleased this time as I was the first time. Once again the entire staff from hotel to casino exceeded expectations. I have always been blown away by the customer service you receive at Caesars and their attitude of if it's not right, we will make it right and how they go above and beyond in every direction to make sure your stay is 100% quality and this is one reason why I continue to go back, the customer service and the fact you can guarantee your room is going to be clean and smell clean and you don't have to worry about if it's been sanitized properly or not. You can just start relaxing and enjoying the environment from the moment you walk in the door.

The kids stayed downtown. We stayed at Caesars. Had a lovely time. We enjoyed the hotel and gaming under COVID conditions. They had wipes at the machines. They had hand sanitizer. Etc. The hotel was clean and was smoke free and noise free.