Accessibility

Caesars Windsor is committed to delivering exceptional customer service to all our guests so that each individual feels like royalty during their visit.  Providing the highest standard of service accessibility to guests with disabilities is one of our primary goals at Caesars Windsor.

This information page has been created to explain Caesars Windsor’s accessibility standards for our guests. The following information details procedures for service delivery for individuals with guide animals, support persons, personal assistive devices, and measures to follow during a service disruption. 

Through every interaction, Caesars Windsor strives to ensure those with disabilities receive the specialized service and access they require to accommodate their specific needs.

In accordance with the requirements of the Accommodation of Ontarians with Disabilities Act (AODA) and the Human Rights Code, all Caesars Windsor employees will offer reasonable assistance to a customer with a disability, or permit that assistance be provided by a support person accompanying the customer. 

When a guest accepts assistance from an employee, assistance will be provided to the satisfaction of the guest and at minimal risk. All employees are aware of accessibility options within the facility, and will seek guidance from their immediate Supervisor if there are any questions or concerns they are unable to address.

Please click here to read about our Accessibility Standards in PDF format.

Please click here to read about our Multi-Year Accessibility Plan in PDF format.