CAESARS WINDSOR REOPENING FREQUENTLY ASKED QUESTIONS

We are focused on creating a comfortable environment for our guests. We have developed a multi-layered health and safety plan, which has been assessed and approved by an expert in infectious diseases to mitigate and reduce the risk of exposure to diseases such as COVID-19. This plan serves as a guide for the safe reopening of our property.

To see an overview of our multi-layered health and safety plan, click here

Yes, everyone is required to wear a mask that covers their nose and
mouth. A proper face mask completely covers your nose and mouth and is
securely fastened with ties or straps.

We are monitoring and following health and safety guidelines and plan on reinstating concerts once it’s deemed safe to do so.

For specific show information, please visit caesarswindsor.com/shows or ticketmaster.ca.

Please visit caesarswindsor.com/shows or ticketmaster.ca for updated show dates and details on upcoming show schedules.

1. If your event has been rescheduled or postponed, please hold on to your ticket as it will be valid for the new event once announced. You will receive an email from Ticketmaster advising you that refunds will be available for 30 days after the event has been rescheduled for a new date, with instructions on how to receive your refund through your Ticketmaster account. If you choose to call Ticketmaster customer service, please expect significant wait times. 
2. All cancelled events will be refunded. Due to the high volume of event changes, refunds may take up to 30 days to process for Ticketmaster purchases. 
3. If you have purchased your ticket from a sales channel other than Ticketmaster, please contact your original point of sale for a refund for any cancelled event.

Refunds for tickets purchased through the Caesars Windsor Box Office will be processed when the property reopens to the public.

For Ticketmaster purchases, once a scheduled show date has been announced for postponed shows, purchasers will have 30 days to request a refund through their Ticketmaster account.

All show offers reserved prior to the closure have been cancelled and voided.

Yes, all scheduled Reward Credit expirations have been paused until at least March 31, 2021, only at Caesars Windsor

The temporary closure will not affect future offers.

All promotions, offers and special events that were scheduled during the closure have been cancelled. There are no offers/incentives available in this initial stage.

Below are changes that have been made to the Caesars Rewards Program:

Extending 2020 Tier Status and Benefits:

2020 Tier Status and benefits will be extended through January 31, 2022 giving members more time to enjoy what they have earned.

Examples:

Member earned Diamond status in 2019 and has an expiration date of 1/31/21. In 2020, they earn a Tier Score less than 12,000.

• The member’s 2020 unused benefit offers will be extended through January 31, 2022.
• The member will not receive Diamond benefits in 2021 because they did not earn a Tier Score of at least 12,000 in 2020.

Member earned Diamond status in 2019 and has an expiration date of 1/31/21. In 2020, they earn a Tier Score more than 12,000.

• The member’s 2020 unused benefit offers will be extended through January 31, 2022.
• The member will receive Diamond benefits in 2021 because they earned a Tier Score of at least 12,000 in 2020. The 2020 benefit will be loaded once the 2019 benefit are used or expired.

Member earned Diamond status in 2020 and has an expiration date of 1/31/22.

• The member’s 2020 unused benefit offers will be extended through January 31, 2022.
• The member will receive Diamond benefits in 2021 because they earned a Tier Score of at least 12,000 in 2020. The 2020 benefit will be loaded once the 2019 benefit are used or expired.

Making Tier Status Easier to Earn:

i.       Platinum: Now 4,000 Tier Credits (was 5,000 Tier Credits)

ii.      Diamond: Now 12,000 Tier Credits (was 15,000 Tier Credits)

iii.     Diamond Plus: Now 20,000 Tier Credits (was 25,000 Tier Credits)

iv.    Diamond Elite: Now 60,000 Tier Credits (was 75,000 Tier Credits)

v.     Seven Stars: Now 125,000 Tier Credits (was 150,000 Tier Credits)

(Tier requirement changes are for 2020 earning only)

We completely understand your concerns and for that reason, 2020 Tier Status and benefit offers will be extended through January 31, 2022 giving you more time to enjoy what you have earned.

If you use your 2020 benefit offers this year, you will not have them available in 2021. If you do not use your 2020 benefit offers this year, they will be extended and available to use through January 31, 2022. In order to receive benefit offers in 2021, you will have to earn at least 12,000 Tier Credits by December 31, 2020 or 15,000 Tier Credits in 2021.

If you use your 2020 benefit offers this year, you will not have them available in 2021. If you do not use your 2020 benefit offers this year, they will be extended and available to use through January 31, 2022. Since you earned Diamond status for 2021, you will receive the 2021 Diamond benefit offers as well.

Yes, we are making Tier status easier to earn for 2021.

• Platinum: Now 4,000 Tier Credits (was 5,000 Tier Credits)
• Diamond: Now 12,000 Tier Credits (was 15,000 Tier Credits)
• Diamond Plus: Now 20,000 Tier Credits (was 25,000 Tier Credits)
• Diamond Elite: Now 60,000 Tier Credits (was 75,000 Tier Credits)
• Seven Stars: Now 125,000 Tier Credits (was 150,000 Tier Credits)

No, the modified Tier Score requirements are only valid for earning in 2020, due to our property closures related to COVID-19.

Experience Credits earned in 2019 will be extended until January 31st, 2021 to give you an additional 6 months to reschedule.

There will be no changes made to 2020 Experience Credit earning or redemption dates. 2020 Experience Credits can be earned from January 1 – December 31, 2020. Members have until January 31, 2021 to redeem. Travel must be completed by no later than June 30, 2021.

The member will have to use all $500 of their 2020 Seven Stars Celebration Dinner prior to the 2021 Seven Stars Celebration Dinner offer being loaded.

Yes, because the Laurel Lounge application looks at Tier Status Diamond or Seven Stars and for Diamond that they are over 25K. There will be a manual list load for complimentary access for members who earn a Tier Score of at least 20,000 in 2020.

Members upgraded through Caesars Rewards Partners will not be automatically extended.

Valid cash out vouchers that have expired during the temporary closure can be redeemed at the main floor Cashier Cage when we reopen to the public.