Reopening Frequenty Asked Questions

The Colosseum

Q. I purchased tickets online to a postponed April/May/June show. I can’t make the new rescheduled concert date. Can I receive a refund?

A. Yes, refunds are available upon request only until the rescheduled concert date and at the original point of purchase.

For Box Office: You must bring proof of purchase (receipt), your photo ID, your tickets and original form of payment if it is credit or debit to the Box Office during regular office hours, Friday to Sunday noon – 8pm and show days from noon to midnight.

For Ticketmaster: For online purchases, visit ticketmaster.ca/returns and follow the prompts or call 1-855-985-HELP (4357). Have your original tickets and receipt available to reference.

Q. I purchased tickets to see a postponed show. How do I get new tickets for the rescheduled date?

A. Your tickets purchased for the original concert date are valid on the rescheduled show date and you can use them upon check-in at the new concert date.

Q. I received a Total Rewards concert ticket offer for an April/May/June show, booked it, but then it was postponed. Is it still valid for the rescheduled show date? Will I be getting new offers?

A. Only guests that had previous reservations will be guaranteed an offer into the rescheduled show. However, you will have to call in and reserve into the show. Please ensure that we have your up-to-date email address in the system and/or download play by TR, so that you don’t miss out on offers.

Please note: Caesars Windsor is not responsible for lost or stolen tickets. All postponed shows have been rescheduled with the exception of the previously postponed Russell Peters and Daniel O’Donnell shows. Stay tuned for new rescheduled dates for those shows. Please see below for new dates:

Rescheduled Colosseum Shows:

Pitbull: Saturday, June 23, 9 pm

David Foster: Friday, August 3, 8 pm

Cole Swindell: Thursday, August 9, 9 pm

Darcy Oake (ALL AGES): Thursday, August 16, 3 pm & 8 pm

Lee Brice: Friday, August 31, 9 pm

Johnny Reid (ALL AGES): Saturday, September 15, 8 pm (Note: Glass Tiger will not be performing as previously scheduled)

Blink-182: Tuesday, September 18, 9 pm

Buddy Guy: Wednesday, October 3, 9 pm

Terry Fator: Saturday, November 17, 9 pm

Brian Wilson: Sunday, November 25, 9 pm

Hotel

Q. I made hotel reservations for a June date and they were automatically cancelled because of the strike. Now that you’re reopened, will my reservations stand for that date?

A. No. All reservations until June 16th were cancelled. You are welcome to rebook your reservation via caesarswindsor.com or by calling 1-800-991-8888. Reservations are based on availability.

Q. Will there be preference given to guests who had their reservation cancelled due to the labour disruption? Are you offering any special offers to those guests that were inconvenienced?

A. Hotel reservations are now open to the public by visiting caesarswindsor.com or calling 1-800-991-8888 and will be available on a first come, first served basis. Please check caesarswindsor.com for special offers and join Total Rewards to learn about benefits including exclusive hotel offers.

Q. For weddings and events that were cancelled, will they now be able to be held on their original date?

A. Events booked at Caesars Windsor will resume on Monday, June 11.

Total Rewards

Questions about postponed Total Rewards offers, events and giveaways: We value our loyal customers and thank you for your patience. Unfortunately, we had to reschedule all April/May/June promotions, giveaways, offers and events. To welcome you back and thank you for your continued loyalty, you will be receiving exciting new offers and updates on any rescheduled dates via email, Play by TR app and mail. Please be sure we have your current email address to receive the latest offers for which you are eligible. If you have any questions about your Total Rewards account, Tier Credit earnings and expired Reward Credits that may have been affected by the temporary closure, please visit the Total Rewards Centre.

Q. How will the “No Play” on my card affect future offers?

A. As a valued Total Rewards member, we have taken into account the temporary closure and rest assured, it will not impact your future offers moving forward.

Q. I received a Total Rewards complimentary room offer for April/May/June, is it still valid now that you are reopened?

A. No, all hotel offers valid during the temporary closure were cancelled. You may receive new offers in the upcoming weeks and should book the new offers as you normally would. Thank you for your patience. If you have any questions about your offers, please visit the Total Rewards Centre.

Q. What is Caesars Windsor doing about Total Rewards offers and Tier Credits that I missed out on due to the closure? I’m concerned about maintaining my status. Are you offering incentives?

A. We will be sending out updates in the upcoming week about Tier Credits and will be adjusting for you due to the time lost due to the labour disruption as well as announcing exciting events and offers to welcome you back to our property. If you have any questions about your Tier Credit status, please visit the Total Rewards Centre.

Q. My Tier Credits/Reward Credits are due to expire. Is Caesars Windsor extending the expiration date?

A. Yes, all accounts that have an April, May or June expiration have been extended to the end of July.

Restaurants

Q. I made a reservation for Neros. Now that you are reopened and that date is still available, does my reservation still stand for that original date or will I need to re-book? Will I be given preference for the original date and time that my reservation was booked?

A. Guests who left their contact information when they made their reservation will be contacted.

Miscellaneous

Q. The closure impacted my plans (i.e. anniversary, wedding, conference or special event). What is Caesars Windsor going to do to make good?

A:

• We certainly recognize and appreciate how the labour disruption has impacted plans
• Cancellations were necessary to allow guests as much notice to make alternate plans
• If your Neros reservation was cancelled due to the labour disruption, you may rebook your reservation by calling 1-800-991-8888 or visit caesarswindsor.com to make an online reservation, based on availability.

Q. I have a Cash Out Voucher (slot ticket) and was unable to redeem it before you temporarily closed and now it expired? Is it still valid, can I cash it in?

A. Valid cash out vouchers that had expired during the temporary closure can be redeemed at the Main Cashiers located on the main floor.