Caesars Windsor Temporary Closure Frequently Asked Questions

THE COLOSSEUM

Q. Where can I get the latest information  on postponed/rescheduled shows?

A. For specific show information, please visit caesarswindsor.ca or ticketmaster.ca.

Q. What should I do with tickets I have already purchased?  What happens if I can not attend a rescheduled show date and require a refund?

A. Hold onto your tickets! Previously purchased tickets are valid and will be honoured on the new show dates. If you have already requested a refund and it has been completed and processed through Ticketmaster, your previously purchased ticket is now null and void.

Refunds for postponed shows will be available upon request through the original point of purchase; however Box Office refunds will be processed once Caesars Windsor re-opens.  Once a rescheduled show date has been announced for postponed shows purchasers will have 30 days to request a refund.

For refunds from tickets purchased at Box Office Only - the Box Office is open Friday, Saturday and Sunday noon to 8 pm and on show days from noon to midnight.

Q. I received a Caesars Rewards concert ticket offer for an upcoming show, booked it, but then it was postponed. Is it still valid for the rescheduled show date? Will I be getting new offers?

A. Only guests with previous reservations will be guaranteed an offer into the rescheduled show.  Once you receive your new offer, you must call to reserve the rescheduled show. Please ensure we have your up-to-date email address in the system and/or download the Caesars Rewards Mobile App to ensure you don’t miss out on offers.

Please note: Caesars Windsor is not responsible for lost or stolen tickets. Stay tuned for new rescheduled dates.

HOTEL

The Caesars Windsor hotel is closed to the public and reservations during the closure period will be automatically cancelled and refunded.

CAESARS REWARDS

Q. How will the “No Play” on my card affect future offers?

A.  As a valued Caesars Rewards member, we have taken into account the temporary closure and rest assured, it will not impact your future offers moving forward.

Q. What is Caesars Rewards doing about Caesars Rewards offers and Tier Credits that I missed out on due to the closure? I’m concerned about maintaining my status. Are you offering incentives?

A. With your health and safety in mind, all promotions, offers, and special events will be cancelled. Only merchandise gift giveaways will be rescheduled. We will be sending updates in the coming weeks about Tier Credits. We’ll find a way to help you make up for lost time. Since the situation is still evolving, it is too early to make and announce specific changes to the program.

Q. My Reward Credits are due to expire. Is Caesars Rewards extending the expiration date?

A. Yes, all scheduled Reward Credit expirations have been paused until at least September 1, 2020.

RESTAURANTS

Q. I made a reservation for Neros Steakhouse. If you reopen before my reservation date, does my reservation still stand or will I need to re-book?

A. If your Neros Steakhouse reservation was cancelled due to the temporary closure, you may rebook your reservation by calling 1-800-991-8888 or visit caesarswindsor.com to make an online reservation once we re-open, based on availability.

MISCELLANEOUS

Q. The closure impacted my plans (i.e. anniversary, wedding, conference or special event). What is Caesars Windsor going to do to make good?

A: At Caesars Windsor, the health, safety and well-being of our employees and guests are our highest priority. We certainly recognize and appreciate how the temporary closure has impacted plans.  Cancellations were necessary to allow guests as much notice to make alternate plans.

Q. I have a Cash Out Voucher (slot ticket) and was unable to redeem it before you temporarily closed and now it expired? Is it still valid, can I cash it in?

A. Valid cash out vouchers that have expired during the temporary closure can be redeemed at the main floor Cashier Cage once we re-open.

We thank you for your understanding and patience as we work through these challenging circumstances together.