Skip To Content

My Rewards|Sign Out

| Reward Credits:

Start of dialog window.
Close dialog window.
End of dialog window.
Play Online Now

Temporarily Closed to the Public

Caesars Windsor is now open to invited guests for slot play. Due to current operating restrictions, Caesars Windsor remains temporarily closed to the public. For more information please visit caesarswindsor.com/about/faq

Book A Room
Select Destination
1 Room

Room 1 (4 guests max per room)

2 Adults
0 Children

Room 2 (4 guests max per room)

2 Adults
0 Children

Room 3 (4 guests max per room)

2 Adults
0 Children

Room 4 (4 guests max per room)

2 Adults
0 Children

Add Promo Or Package CodeRemove Promo Or Package CodeIf you have a promo or package code, click to enter it here to receive your discount

Additional Discounts for Military, First Responders, Students, & Teachers

Check Best Rates

Existing Reservation

Best Rate Guarantee

CAESARS WINDSOR REOPENING FREQUENTLY ASKED QUESTIONS

wcl caesars exterior street closeup

 

Caesars Windsor is open to invited guests under Ontario’s Stage 3 reopening guidelines. Caesars Windsor‘s reopening is limited to slot machines only, adhering to provincial guidelines that restrict indoor gatherings to a maximum of 50 guests at any time and does not include table games and other non-gaming amenities. Due to the restricted capacity, the property is open to invited Caesars Rewards members only until restrictions are expanded to include a broader capacity. Invited members are notified by email are required to make a reservation in advance. Caesars Windsor remains closed to the general public during this initial reopening phase.

How do I receive an invitation to your reopening?

Due to restricted capacity, we are open to select invited Caesars Rewards members until we are able to expand to a broader capacity. Invited members are notified by email and are required to make a reservation in advance, in order to maintain the 50-guest limitation.

What are you doing to keep guests safe and help prevent the spread of the virus?

We are focused on creating a comfortable environment for our guests. We have developed a multi-layered health and safety plan, which has been assessed and approved by an expert in infectious diseases to mitigate and reduce the risk of exposure to infectious diseases such as COVID-19. This plan serves as a guide for the safe reopening of our property.

To see an overview of our multi-layered health and safety plan, click here.

Are face masks required?

Yes, everyone is required to wear a mask that covers their nose and mouth. A proper face mask completely covers your nose and mouth and is securely fastened with ties or straps.

Are the restaurants and bars open?

For your safety, all restaurants, bars, hotel and amenities remain closed at this time. Some amenities will be phased in when the resort officially reopens to the public.

Is the hotel open?

In this initial phase, the Hotel, Pool and Health Club is temporarily closed. Reservations during the closure period that were automatically cancelled have been refunded.

 

THE COLOSSEUM

When will shows and concerts return?

We are monitoring and following health and safety guidelines and plan on reinstating concerts once it’s deemed safe to do so.

Where can I get the latest information on postponed/rescheduled shows?

For specific show information, please visit caesarswindsor.com/shows or ticketmaster.ca.

What should I do with tickets I have already purchased? What happens if I can not attend a rescheduled show date and require a refund?

Please visit caesarswindsor.com/shows or ticketmaster.ca for updated show dates and details on upcoming show schedules.

  1. If your event has been rescheduled or postponed, please hold on to your ticket as it will be valid for the new event once announced. You will receive an email from Ticketmaster advising you that refunds will be available for 30 days after the event has been rescheduled for a new date, with instructions on how to receive your refund through your Ticketmaster account. If you choose to call Ticketmaster customer service, please expect significant wait times. 
  2. All cancelled events will be refunded. Due to the high volume of event changes, refunds may take up to 30 days to process for Ticketmaster purchases. 
  3. If you have purchased your ticket from a sales channel other than Ticketmaster, please contact your original point of sale for a refund for any cancelled event.

Refunds for tickets purchased through the Caesars Windsor Box Office will be processed when the property reopens to the public.

For Ticketmaster purchases, once a scheduled show date has been announced for postponed shows, purchasers will have 30 days to request a refund through their Ticketmaster account.

I received a Caesars Rewards concert ticket offer for an upcoming show, booked it, but then it was postponed. Is it still valid for the rescheduled show date? Will I be getting new offers?

All show offers reserved prior to the closure have been cancelled and voided.

Please note: Caesars Windsor is not responsible for lost or stolen tickets. Stay tuned for new rescheduled dates.

 

CAESARS REWARDS

My Reward Credits are due to expire. Is Caesars Rewards extending the expiration date?

Yes, all scheduled Reward Credit expirations have been paused until at least March 31, 2021, only at Caesars Windsor

How will the “No Play” on my card affect future offers?

The temporary closure will not affect future offers.

What is Caesars Rewards doing about Caesars Rewards offers and Tier Credits that I missed out on due to the closure? I’m concerned about maintaining my status. Are you offering incentives?

All promotions, offers and special events that were scheduled during the closure have been cancelled. There are no offers/incentives available in this initial stage.

Below are changes that have been made to the Caesars Rewards Program:

Extending 2020 Tier Status and Benefits:

2020 Tier Status and benefits will be extended through January 31, 2022 giving members more time to enjoy what they have earned.

Examples:

Member earned Diamond status in 2019 and has an expiration date of 1/31/21. In 2020, they earn a Tier Score less than 12,000.

  • The member’s 2020 unused benefit offers will be extended through January 31, 2022.
  • The member will not receive Diamond benefits in 2021 because they did not earn a Tier Score of at least 12,000 in 2020.

Member earned Diamond status in 2019 and has an expiration date of 1/31/21. In 2020, they earn a Tier Score more than 12,000.

  • The member’s 2020 unused benefit offers will be extended through January 31, 2022.
  • The member will receive Diamond benefits in 2021 because they earned a Tier Score of at least 12,000 in 2020. The 2020 benefit will be loaded once the 2019 benefit are used or expired.

Member earned Diamond status in 2020 and has an expiration date of 1/31/22.

  • The member’s 2020 unused benefit offers will be extended through January 31, 2022.
  • The member will receive Diamond benefits in 2021 because they earned a Tier Score of at least 12,000 in 2020. The 2020 benefit will be loaded once the 2019 benefit are used or expired.

Making Tier Status Easier to Earn:

i.       Platinum: Now 4,000 Tier Credits (was 5,000 Tier Credits)

ii.      Diamond: Now 12,000 Tier Credits (was 15,000 Tier Credits)

iii.     Diamond Plus: Now 20,000 Tier Credits (was 25,000 Tier Credits)

iv.    Diamond Elite: Now 60,000 Tier Credits (was 75,000 Tier Credits)

v.     Seven Stars: Now 125,000 Tier Credits (was 150,000 Tier Credits)

(Tier requirement changes are for 2020 earning only)

What is Caesars Rewards doing to ensure I still get to take advantage of my status and benefit offers that currently expire on January 31, 2021?

We completely understand your concerns and for that reason, 2020 Tier Status and benefit offers will be extended through January 31, 2022 giving you more time to enjoy what you have earned.

I made Diamond status in 2019. If I use my 2020 tier benefit offers, like the $100 Diamond Celebration Dinner, do I get these benefit offers again in 2021 as part of the extension?

If you use your 2020 benefit offers this year, you will not have them available in 2021. If you do not use your 2020 benefit offers this year, they will be extended and available to use through January 31, 2022. In order to receive benefit offers in 2021, you will have to earn at least 12,000 Tier Credits by December 31, 2020 or 15,000 Tier Credits in 2021.

I made Diamond status in 2020. If I use my 2020 tier benefit offers, like the $100 Diamond Celebration Dinner, do I get these benefit offers again in 2021 as part of the extension?

If you use your 2020 benefit offers this year, you will not have them available in 2021. If you do not use your 2020 benefit offers this year, they will be extended and available to use through January 31, 2022. Since you earned Diamond status for 2021, you will receive the 2021 Diamond benefit offers as well.

I was hoping to reach a higher Tier but due to COVID-19 and not being able visit a property, I don’t think it’s possible now. Are you making any exceptions?

Yes, we are making Tier status easier to earn for 2021.

  • Platinum: Now 4,000 Tier Credits (was 5,000 Tier Credits)
  • Diamond: Now 12,000 Tier Credits (was 15,000 Tier Credits)
  • Diamond Plus: Now 20,000 Tier Credits (was 25,000 Tier Credits)
  • Diamond Elite: Now 60,000 Tier Credits (was 75,000 Tier Credits)
  • Seven Stars: Now 125,000 Tier Credits (was 150,000 Tier Credits)

Will the modified Tier Score requirements to reach each Tier be the same in 2021?

No, the modified Tier Score requirements are only valid for earning in 2020, due to our property closures related to COVID-19.

My 2019 Experience Credit redemption was cancelled. Can I reschedule?

Experience Credits earned in 2019 will be extended until January 31st, 2021 to give you an additional 6 months to reschedule.

Are changes being made to 2020 Experience Credit earning or redemption dates?

There will be no changes made to 2020 Experience Credit earning or redemption dates. 2020 Experience Credits can be earned from January 1 – December 31, 2020. Members have until January 31, 2021 to redeem. Travel must be completed by no later than June 30, 2021.

If a Seven Stars member uses $300 of their $500 Celebration Dinner offer in 2020, but saves the other $200 for 2021, will they receive the first $300 of their 2021 Celebration Dinner offer in February or will they have to use all $500 of their 2020 Celebration Dinner offer before the 2021 Celebration Dinner offer will be loaded?

The member will have to use all $500 of their 2020 Seven Stars Celebration Dinner prior to the 2021 Seven Stars Celebration Dinner offer being loaded.

Do Seven Stars members who earn a Tier Score under 20,000 in 2020 get complimentary access to the Laurel Lounge due to the extension of their Seven Stars status through 1/31/22?

Yes, because the Laurel Lounge application looks at Tier Status Diamond or Seven Stars and for Diamond that they are over 25K. There will be a manual list load for complimentary access for members who earn a Tier Score of at least 20,000 in 2020.

Will 2020 Tier status be extended for Diamond members upgraded through Caesars Rewards Partners, like Wyndham Rewards?

Members upgraded through Caesars Rewards Partners will not be automatically extended.

 

MISCELLANEOUS

I have a Cash Out Voucher (slot ticket) and was unable to redeem it before you temporarily closed and now it expired. Is it still valid, can I cash it in?

Valid cash out vouchers that have expired during the temporary closure can be redeemed at the main floor Cashier Cage when we reopen to the public.