We are here to help! Visit us at the Caesars Rewards Centre, located on the main casino gaming floor for assistance or questions about your Caesars Rewards account*.
Hours of Operation:
8am-2am Sunday through Thursday
8am-4am Friday and Saturday.
*Photo ID required. The benefits of the program are intended for the use of the person listed on the account (“member”) only. Non-transferable. Reward Credits expire after 6 months of account inactivity. Complete Caesars Rewards Rules and Regulations available at Caesars Rewards Centre or online at www.caesarsrewards.com.
Get rewarded for doing everything you enjoy. Earn when you play, dine, shop, attend concerts or stay in Caesars Rewards resorts and casinos. Enjoy exclusive discounts, Free Play, Concert Pre-sales, no Resort Fees at Caesars Windsor, and more! Join today and recive a $10 Sign and Dine food offer!
STAY CONNECTED TO GET THE MOST OUT OF YOUR STAY
*Only valid at participating Las Vegas properties.
**Available for Neros Steakhouse at Caesars Windsor. For Hotel reservations call 1-800-991-8888.
Download to your mobile device:
PIN Resets can only be done at the Caesars Rewards Centre (or casino cashier outside of Caesars Rewards Centre’s hours of operation). Government-Issued Photo ID is required.
If you are having trouble resetting your PIN online, or are having trouble accessing “My Caesars Rewards ” account online, contact 1-800-eHARRAH for technical support.
Guests must visit the Caesars Rewards Centre during the hours of operation, or request a card replacement at a Table Game. Valid Government-Issued Photo ID is required in order to receive a replacement card.
Address changes may be made online, or at the Caesars Rewards Centre with valid Government—Issued Photo ID. Name Changes can only be done at the Caesars Rewards Centre by presenting valid Government-Issued Photo ID with the new name.
Most of our offers are based on average daily play, not on Tier Credits. If your play meets the play-based criteria and you have a current email address on your Caesars Rewards account, you would automatically be emailed the details of the offer. There are many benefits that are available to you based on your Tier, however offers are not based on Tier.
Reward Credits earned from slot or table play are usually posted instantly. Reward Credits® earned through purchases at restaurants, Box Office, and retail take approximately 3 days to post to your Caesars Rewards account. Reward Credits earned through Hotel Room purchases post to Caesars Rewards accounts 10 days from the time of check-out. Reward Credits earned through multipliers or as prizes in a promotion will be added to accounts within 21 days.
You must earn (5,000 for Platinum, 15,000 for Diamond, 150,000 for Seven Stars®) Tier Credits within the calendar year (January to December) to maintain tier status.
Call 1-800-991-7777, ext. 22730 during the Caesars Rewards hours of operation. Messages will be answered within 24 hours.
Exclusive Offers for Caesars Rewards Members
Get the Best Deals and Members-only Offers
Caesars Entertainment and Eldorado Resorts Merger
Caesars welcomes those that are of legal casino gambling age to our website.
PlaySmart 1-866-531-2600 Ontario Problem Gambling HelpLine.
In U.S., Call 1-800-522-4700.
Those who have been trespassed from Caesars Windsor and/or self-excluded from any OLG or Caesars property are not eligible to attend Caesars Windsor or related outlets, participate in promotions or redeem offers.
All ages welcome in our Augustus Tower and convention complex. Must be 19 years of age or older to enter the casino and all other outlets.
All patrons who appear to be 30 years and under are asked to produce valid government issued photo identification.
All patrons who are between the ages of 19 and 21 years of age must produce at least two separate forms of identification, one piece of valid government issued photo identification and the other piece corroborating the information obtained from the first piece.
All outside alcohol and beverage coolers are prohibited on property. Cannabis is not permitted to be consumed at Caesars Windsor.
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