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Caesars Windsor Colosseum Policies

ENHANCED SECURITY SCREENING

To ensure the highest level of safety and security, all guests are subject to a courteous screening upon entering The Colosseum at Caesars Windsor; security measures include screening via walk-through metal detector and bag inspections. Please note, all personal belongings are subject to inspection and prohibited items discovered during security inspections must either be returned to the owner’s vehicle, hotel room or discarded. Items will not be held for later pick-up.

Arrive early! Security Screening begins 90 minutes prior to show time

Please note: Screening of ticket holders is voluntary, however, Caesars Windsor Security Personnel has the right to deny entry to guests who do not comply with The Colosseum’s Security Screening Policy and a ticket refund will not be issued. Please refer to the Enhanced Security FAQs page for more information.

PROHIBITED ITEMS

The following items are not permitted in The Colosseum:

  • Weapons of any kind
  • Projectiles or laser pointers
  • Outside food or beverages including alcohol
  • Backpacks or large purses
  • Large Containers

Caesars Windsor reserves the right to expand or modify the items prohibited at any time, to align with industry best practices.

CODE OF CONDUCT

The Colosseum at Caesars Windsor is committed to providing a safe environment to our patrons and staff. Any verbal or physical harassment, heckling or other abusive behavior towards other patrons or Caesars staff members will not be tolerated. At the discretion of Caesars management the responsible party may be ejected from the venue, without refund, as well as possibly being trespassed from the Caesars Windsor property.

PHOTO POLICY

There are no audio or video recording devices, tablets, professional or consumer cameras of any kind allowed in The Colosseum. 

Photos may be permitted on cellphones at the Artist’s discretion

Failure to comply will result in your removal without refund from the Colosseum. 

LATE ARRIVAL

At The Colosseum's control, the show will begin promptly at the time stated on your ticket. If you are not in The Colosseum at the start of the show, you may be held at the door until an appropriate break.

This does not apply to unforeseen artist delays.

ALL AGE SHOWS

Anyone who is 12 years of age or younger needs to be accompanied by someone who is 16 years of age or over. Failure to comply may result in refusal of entry.

SMOKING

Caesars Windsor is committed to the health and safety of our staff and patrons. The Colosseum is a smoke free venue.

A designated smoking area is available outside of the McDougall Street entrance. Patrons are allowed to exit during the show and re-enter the Colosseum through the lobby level. Please note there is zero tolerance on anyone found smoking inside the Colosseum and will result in immediate ejection. Patrons caught smoking may be subject to the maximum fines as set out in Ontario’s Smoke Free Act.

Caesars Windsor does not allow the use of Electronic cigarettes anywhere on property, including the Colosseum.

COMPLIMENTARY TICKET PICKUP POLICY

Caesars Windsor cannot guarantee tickets within 60 minutes of the show start time. Tickets that have not been picked up by that time will be issued on a first come, first served basis. We will make every attempt to walk guests into the theatre, and find a seat for each guest, however, late arriving guests may be in a standing room only situation.

REFUNDS

There are no refunds or exchanges for purchased tickets. If an event is canceled or rescheduled tickets may be refunded at the original point of purchase.