Privacy Requests

 

This page has additional information for residents of certain countries and US states that have their own laws and regulations regarding privacy. This page describes the available privacy options and how to request them and also includes additional privacy disclosures that are required by applicable law. This content supplements and should be considered part of our U.S. Privacy Policy for all individuals who benefit from these privacy laws.

 

Please first review the “ELIGIBILITY” section to confirm you’re eligible for a privacy option before submitting a request. If you’re eligible, please fill out our Privacy Request Form. You may also call the phone number available on the form.

 

Before completing your request, we may need to verify your identity. Depending on the type of request, we may ask you to provide additional documentation or information, which we’ll only use to confirm your identity.

 

We may be required to maintain a record of your request. Subject to applicable law, we may charge a reasonable fee or refuse to act on a request if the request is excessive, repetitive, or manifestly unfounded.

 

If you’d like to make a request on behalf of another individual, please click here for more information.

 

 

Please review the information below to confirm your eligibility for the privacy options we currently offer. If eligible, you can learn more about available options by reviewing the "Privacy Options" section below. When ready, you can submit a privacy request here .

 

 

1. Request information about how Caesars uses your information

2. Request a copy of your information

3. Delete your information

4. Limit use of your sensitive personal information

5. Correct your information

6. Prevent the sale of your information

7. Prevent the sharing of your information for cross contextual behavioral advertising

8. Prevent the automated processing of your information (profiling)

 

Options for customers who reside in Nevada:

 

1. Prevent the sale of your information

 

Options for customers who reside in Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Massachusetts, Montana, Nebraska, New Hampshire, New Jersey, North Carolina, Rhode Island, Tennessee, Texas, Utah, and Virginia:

 

1. Request information about how Caesars uses your information

2. Request a copy of your information

3. Confirm if Caesars is using your information

4. Delete your information

5. Limit the use of your sensitive personal information

6. Correct your information

7. Prevent the sale of your information

8. Prevent the use of your information for targeted advertising

9. Prevent the automated processing of your information (profiling)

10. Appeal our decision regarding any of the rights above

 

Options for customers who reside in Oregon:

 

1. Request information about how Caesars uses your information

2. Request a copy of your information

3. Confirm if Caesars is using your information

4. Delete your information

5. Limit the use of your sensitive personal information

6. Correct your information

7. Prevent the sale of your information

8. Prevent the use of your information for targeted advertising

9. Prevent the automated processing of your information (profiling)

10. Request a list of third parties that have received personal information

11. Appeal our decision regarding any of the rights above

 

Options for customers who reside in Minnesota:

 

1. Request information about how Caesars uses your information

2. Request a copy of your information

3. Confirm if Caesars is using your information

4. Delete your information

5. Limit the use of your sensitive personal information

6. Correct your information

7. Prevent the sale of your information

8. Prevent the use of your information for targeted advertising

9. Prevent the automated processing of your information (profiling)

10. Question a profiling decision

11. Request a list of third parties that have received personal information

12. Appeal our decision regarding any of the rights above

 

 

1. Request information about how Caesars uses your information

2. Request a copy of your information

3. Delete your information

4. Correct your information

 

Options for residents of the United Kingdom or any European Union country:

 

1. Request information about how Caesars uses your information

2. Request a copy of your information

3. Delete your information

4. Correct your information

5. Prevent the automated processing of your information (profiling)

 

Options for all Caesars Rewards members, regardless of residency:

 

1. Prevent the sale of your information

2. Deactivate your Caesars Rewards account

 

Options for all customers with online gaming accounts, regardless of residency:

 

1. Deactivate your online gaming account

 

 

 

Residents of some countries and U.S. states can request information regarding (i) the categories of information we have collected about them, (ii) the categories of sources from which the information was collected, (iii) the business or commercial purpose for collecting, selling, or sharing the information, and (iv) the categories of third parties with whom we have shared personal information.

 

 

Residents of some countries and U.S. states can obtain a portable copy of the information that you have provided to us or that we have collected about you. We will provide a copy of information collected from January 1, 2022, through the date of your request, unless doing so would be impossible or would involve disproportionate effort. Eligible individuals may request a different time period, provided that the start date is no earlier than January 1, 2022.

 

 

Residents of some U.S. states can confirm whether we are using/processing your information. “Processing” means any operation or set of operations performed on your information. Examples include collection, use, storage, disclosure, analysis, deletion, or modification of your information.

 

 

Residents of some countries and U.S. states can request that we delete their information from our records. There are limitations or restrictions on what we can delete, however. For example, we cannot delete information that we’re required by law to keep. When required, we will also direct our agents, affiliates, business partners, and vendors to delete the requestor's information, subject to applicable law. Deleting your information is permanent and cannot be undone.

 

 

Residents of some U.S. states can limit our use of their sensitive personal information to the original purpose for which the information was collected and other authorized uses listed in state regulations. Residents of other states can opt out of any or all processing of their sensitive personal information. Sensitive personal information varies by state but can include a Social Security or driver’s license number, biometric data, precise geolocation data, racial or ethnic origin, and other information described in state privacy statutes. Please note that gaming regulations and other laws may require us to collect your sensitive personal information before we can allow you to use some of our real money gaming services. If you choose to opt out of the processing of any required sensitive personal information, you will no longer be able to use these services. 

 

 

Residents of certain countries and U.S. states have the legal right to correct inaccurate information in our records, subject to applicable legal exceptions. 

 

 

Residents of certain states can prevent the sale of their personal information. A “sale” under applicable state law may include sharing information with a third party in exchange for any valuable benefit—monetary or otherwise. We also offer this option to all Caesars Rewards members, regardless of residency. Please note that exercising this opt-out will not prevent a sale/transfer of your information to a third party in connection with a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets. 

 

 

Residents of certain states can prevent the use or sharing of their information for “cross contextual behavioral advertising” or “targeted advertising.” These are advertisements that are targeted to your predicted interests based on your activities across third party websites, applications, or other services. Even if you exercise this opt-out, you may still see advertisements on our websites and mobile apps, including advertisements that are displayed to you based on your activities within our own websites, mobile apps, and/or other services we provide.

 

 

Residents of certain countries and U.S. states can prevent the use of automated processing of their information to evaluate, analyze, or predict their economic situation, health, personal preferences, interests, reliability, behavior, location, or movements if that processing is used by us to make a decision resulting in the provision or denial of financial and lending services, housing, insurance, education enrollment, criminal justice, employment opportunities, health care services, or access to basic necessities. We do not believe that we currently use automated processing for any of these purposes. However, we are providing an opt out right to all eligible persons in case these legal requirements or our practices change in the future.

 

 

If you are a Minnesota resident and we use profiling to make a decision about you that results in the provision or denial of financial or lending services, housing, insurance, education enrollment or opportunities, criminal justice, employment opportunities, health care services, or access to essential goods or services, you have the right to question the result of such profiling, to be informed of the reason that the profiling resulted in the decision, and, if feasible, to be informed of what actions that you might have taken to secure a different decision and the actions you might take to secure a different decision in the future. You also have the right to review the personal data that was used in the profiling. If our decision is determined to have been based upon inaccurate personal data, you have the right to have the data corrected and the profiling decision reevaluated based upon the corrected data. To question a profiling decision, please email your request to privacyquestions@caesars.com. 

 

 

Residents of certain states can request a list of any third parties that have received personal information from us. Note that "third parties" do not include our affiliates or any persons or companies that process personal information on our behalf.

 

 

Customers who do not have a legal right to delete their information can instead deactivate their Caesars Rewards account or online gaming account. If we can verify your identity, we will disable your account and delete your account information as soon as we are legally able to do so. We will also adjust account settings so that your information is not shared with business partners, and you will no longer receive any marketing communications from us. Deactivating your account is permanent and cannot be undone.

 

 

Residents of certain U.S. states have the right to appeal our decision regarding a request related to the rights above. Confirm your eligibility above. If eligible, you may appeal our decision by emailing us at privacyquestions@caesars.com.

 

 

Residents of certain U.S. states have the right not to receive discriminatory treatment for the exercise of your privacy rights. However, you may not be eligible for certain discounts and other benefits provided by our Caesars Rewards loyalty program if you exercise certain privacy rights. Please see “Caesars Rewards program disclosures” below for more information.

 

 

 

Below are additional disclosures about the personal information we collected from California customers in the previous 12 months:

 

 

Categories of personal information collected: personal identifiers; legally protected characteristics; commercial information; biometric information; professional or employment information; information about your health.

 

Categories of sensitive personal information collected: Social Security, driver’s license, state identification card, or passport numbers; financial account, debit card, or credit card numbers; online account log-in credentials; precise geolocation; biometric information for the purpose of uniquely identifying a customer; and information collected and analyzed concerning a customer’s health.

 

Commercial or business purposes for collecting and/or disclosing personal information: operate the Caesars Rewards program; provide the services you request; improve our products and services; improve our properties, websites, and mobile apps; track your use of the services provided by us; create and update customer profiles; determine your eligibility for casino credit; internal market research and analytics; notify you about promotions and special offers; generate statistical studies; security and safety; protect our rights or property; respond to your inquiries; perform background checks; process financial transactions; provide a healthy and safe environment for our customers and employees.

 

 

Categories of personal information collected:  personal identifiers; internet or other similar network activity; geolocation data; inferences drawn from personal information

 

Categories of sensitive personal information collected:  precise geolocation

 

Commercial or business purposes for collecting and/or disclosing personal information:  operate the Caesars Rewards program; provide the services you request; improve our products and services; improve our properties, websites and mobile apps; track your use of our websites; create and update customer profiles; internal market research and analytics; protect our rights or property.

 

 

Categories of personal information collected:  personal identifiers; internet or other similar network activity; geolocation data; inferences drawn from personal information

 

Categories of sensitive personal information collected:  precise geolocation (with user consent)

 

Commercial or business purposes for collecting and/or disclosing personal information:  operate the Caesars Rewards program; provide the services you request; offer mobile gaming services; improve our products and services; improve our properties, websites and mobile apps; track your use of our mobile applications and properties; create and update customer profiles; security and safety; protect our rights or property; internal market research and analytics; provide a healthy and safe environment for our customers and employees.

 

 

Categories of personal information collected:  internet or other similar network activity; geolocation data

 

Categories of sensitive personal information:  none

 

Commercial or business purposes for collecting and/or disclosing personal information:  provide the services you request; improve our products and services; improve our properties, websites and mobile apps; track your use of our properties; create and update customer profiles; internal market research and analytics; security and safety; protect our rights or property; provide a healthy and safe environment for our customers and employees.

 

 

Categories of personal information collected:  internet or other similar network activity; geolocation data

 

Categories of sensitive personal information collected:  precise geolocation data (with user consent)

 

Commercial or business purposes for collecting and/or disclosing personal information:  improve our products and services; improve our properties, websites and mobile apps; track your use of our properties; create and update customer profiles; internal market research and analytics; security and safety; protect our rights or property; provide a healthy and safe environment for our customers and employees.

 

 

Categories of personal information collected:  personal identifiers; legally protected characteristics; commercial information; geolocation information; professional or employment information

 

Categories of sensitive personal information collected:  racial or ethnic origin

 

Commercial or business purposes for collecting and/or disclosing personal information:  improve our products and services; improve our properties, websites, and mobile apps; track your use of our properties; create and update customer profiles; internal market research and analytics; generate statistical studies; security and safety; protect our rights or property; respond to your inquiries; perform background checks; process financial transactions; provide a healthy and safe environment for our customers and employees.

 

 

Categories of personal information collected:  personal identifiers; commercial information; inferences drawn from personal information

 

Categories of sensitive personal information collected:  none

 

Commercial or business purposes for collecting and/or disclosing personal information:  operate the Caesars Rewards program; improve our products and services; improve our properties, websites and mobile apps; track your use of our properties, websites and mobile apps; create and update customer profiles; notify you about promotions and special offers that may be of interest to you; predict your preferences, interests and future gaming and spending activity.

 

 

Sales of personal information. In the previous 12 months, we have disclosed personal information of active Caesars Rewards members to third parties in a manner that might be considered a “sale” under applicable California law, including the following categories of information: personal identifiers; commercial information; and inferences drawn from personal information. Each of these categories of personal information were disclosed to the bank issuer of the Caesars Rewards Visa® card. This business partner uses this information to target customers to apply for the Caesars Rewards Visa® card and for other analytics purposes. All Caesars Rewards members can opt out of this sharing by submitting a “Prevent the sale (or sharing) of my personal information” request here. Exercising this opt out will not impact your Caesars Rewards benefits.

 

Sharing of personal information. In the previous 12 months, we have disclosed personal information to third parties in a manner that might be considered “sharing” under applicable California law, including the following categories of information: personal identifiers; commercial information; and internet or other electronic network activity information. We shared this personal information with advertising networks, data analytics providers, and social networks for targeted advertising and analytics purposes.

 

Use of sensitive information. In the previous 12 months, in addition to the uses of sensitive information expressly authorized by Section 7027(m) of the California Consumer Privacy Act, we have used racial or ethnic origin and precise geolocation data for targeted marketing purposes.

 

Shine the Light (California Civil Code Section 1798.83). We provide our California customers with the ability to “opt out” of having their personal information shared with independent affiliates and non-affiliated third parties for their direct marketing purposes. You may opt-out of having your personal information shared with these affiliated and non-affiliated third parties for their direct marketing purposes by submitting a request to “prevent the sale of my personal information” here.

 

Notice of Financial Incentive.  See "Caesars Rewards program disclosures" below.

 

 

Collection of personal information.  We collected the following categories of personal information from California business contacts in the last 12 months: (1) personal identifiers, (2) commercial information, (3) internet or other electronic network activity information, and (4) audio, electronic, visual, or similar information. We collected the following category of sensitive personal information from California business contacts in the last 12 months: (1) payment card information. We used this personal information to manage vendor relationships, process vendor payments (when required), and for data security purposes.

 

Sales and sharing of personal information.  We do not “sell” or “share” personal information of business contacts.

 

Sensitive personal information.  We do not use or disclose sensitive personal information collected from business contacts for any purpose other than the original purpose for collection or other uses authorized by law.

 

 

Please view our Employee and Contractor Privacy Notice for more information the collection, use, disclosure, sale, sharing, and retention of your personal information.

 

 

Loyalty programs.  Please see “Caesars Rewards program disclosures” below for additional disclosures required by Colorado’s privacy law.

 

 

Sales of personal data.  We share the personal data of active Caesars Rewards members with the bank issuer of the Caesars Rewards Visa® card, which might be considered a “sale” under applicable New Jersey law.  This business partner uses this information to target customers to apply for the Caesars Rewards Visa® card and for other analytics purposes. Caesars Rewards members can opt out of this sharing by submitting a “Prevent the sale of my personal information” request here. Exercising this opt out will not impact your Caesars Rewards benefits.

 

Processing of personal data for targeted advertising.  When New Jersey residents visit some of our websites, we may collect and share personal data with advertising networks, data analytics providers, and social networks for targeted advertising purposes, as this term is defined in applicable New Jersey law. To opt out of the use of online information for targeted advertising, you can adjust the Targeted Advertising Cookies toggle in the website’s cookie preference center. Click the “Do Not Sell or Share My Information” link in the website footer to open the preference center. 

 

 

Sensitive Data.  We may process “sensitive data” (as defined by Oregon law), including racial or ethnic background, national origin, citizenship, immigration status, mental or physical health conditions, precise geolocation data, and biometric data. We do not sell or share this information with third parties unless required by law.

 

Collection of personal data.  In the previous 12 months, we collected from Virginia customers the same personal data identified above under “Collection” for California customers.

 

Processing of personal data for targeted advertising.  When Virginia residents visit some of our websites, we may collect and share personal data with advertising networks, data analytics providers, and social networks for targeted advertising purposes, as this term is defined in applicable Virginia law. To opt out of the use of online information for targeted advertising, you can adjust the Targeted Advertising Cookies toggle in the website’s cookie preference center. Click the “Do Not Sell or Share My Information” link in the website footer to open the preference center. 

 

 

Collection of personal information.  Caesars Rewards loyalty program members are eligible for various financial incentives like discounts, comped services, and other special offers based on the member’s commercial activity and other factors. We must collect and process personal information from members to support and operate the Caesars Rewards program and to provide program benefits. The information collected could include identifiers, demographic information, commercial information, Internet or other electronic network activity information, geolocation data, audio, electronic, visual or similar information, and inferences drawn from the above.

 

Joining Caesars Rewards.  You can join (opt-in to) the Caesars Rewards program and find additional program details at www.caesars.com/myrewards. By joining the Caesars Rewards program, you are opting in to receive financial incentives and other benefits in accordance with the program rules and all other relevant terms and conditions, including the terms and conditions on this webpage. You may withdraw (opt-out) from receiving Caesars Rewards benefits at any time by deactivating your account and/or deleting account data as instructed below. However, because personal information is necessary to fulfill program benefits, if you decide to exercise your deactivation/deletion rights, you will not be able to receive Caesars Rewards benefits.

 

Deactivating your Caesars Rewards account. To deactivate your Caesars Rewards account, you can submit either a “Deactivate my Caesars Rewards account” request (available to all members) or a “Delete my information” request (available to residents of certain states and countries) using the request form available here. For “Delete my information” requests, you will be given the option to keep or deactivate your Caesars Rewards account. If you elect to deactivate your account, we will delete certain program transactional data and deidentify your account (i.e., remove all identifying information, like your name, email address, etc.) as soon as we lawfully can do so. If you elect to keep your account, however, we will delete the Caesars Rewards transactional data that we no longer need to provide program benefits to you, but we will retain your account contact information and other data required to provide program benefits and comply with applicable law.

 

Data sharing.  We share the data of active Caesars Rewards members with the bank issuer of the Caesars Rewards Visa® card, including personal identifiers, contact information, and program activity details. This business partner uses this information to target customers to apply for the Caesars Rewards Visa® card and for other analytics purposes. Any Caesars Rewards member can opt out of this sharing by submitting a “Prevent the sale (or sharing) of my personal information” request using the request form available here. Exercising this opt out will not impact your Caesars Rewards benefits.

 

The Caesars Rewards loyalty program may be considered (i) a “bona fide loyalty program” under Colorado law, and/or (ii) a “financial incentive” or “price or service difference” under California law. The financial incentives offered in connection with Caesars Rewards are reasonably related to the value of a member’s data including data relating to the commercial activities of that member. We calculate the value of a member’s data based on various factors, including the member’s commercial activities and the expenses related to the offer, provision, or imposition of the financial incentives (benefits) to that member.

 

 

If we detect the Global Privacy Control (GPC) opt-out preference signal in your browser, we will treat that as a valid opt out of targeted advertising, sale, and/or sharing with respect to your online personal information (as these terms are defined in applicable privacy laws). Please note that if you visit the website with GPC enabled and then click "Allow All Cookies," that will be treated as opt-in to targeted advertising, sale, and/or sharing with respect to your online personal information.

 

As a regulated gaming company, we do not knowingly “sell” or “share” the personal information of known minors under 16 years of age.

 

If you’re eligible, please fill out our Privacy Request Form. You may also call the phone number available on the form.