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Email Opt-Out Instructions

You can opt out of receiving marketing emails from the specific Caesars Entertainment service that contacted you by clicking the "Unsubscribe" or similar link at the bottom of that email. You can also opt out by following the instructions below for the specific Caesars Entertainment service you wish to unsubscribe from.

Caesars Rewards:

Your Account Preferences:  Log in to your account and navigate to the "Account" page. Scroll down and click on “Communications.” In the Communications section, you’ll find your subscription preferences. To unsubscribe, simply uncheck the box next to the subscription you no longer wish to receive.

Online:  Send us a message to Customer Service requesting to be removed from marketing email lists.

By Phone:  Call 877-716-4500 and request to be removed from marketing email lists.

Caesars Sportsbook, William Hill Sportsbook, Caesars Palace Online Casino, and Horseshoe Online Casino:

Your Account Preferences:  Log in to your online account and navigate to the "My Account" page. Select “Preferences,” then "Notification Preferences" and toggle off "Receive Marketing Emails." 

By Phone:  Call the corresponding number below and request to be removed from marketing email lists.

  • Caesars Sportsbook, Caesars Palace Online Casino, and Horseshoe Online Casino:
    • U.S. Services - 855-474-0606
    • Ontario Services - 855-700-0123
  • William Hill Sportsbook:  855-754-1200

Caesars Racebook:

By Phone (during support hours):  Call 866-775-9880 and request to be removed from marketing email lists.

Tropicana Casino:

By Phone (during support hours):  Call 800-986-9248 and request to be removed from marketing email lists.

WSOP Online:

By Email:  Email the applicable email address below and request to be removed from marketing email lists.

By Phone (during support hours): Call the applicable number below and request to be removed from marketing email lists.

  • Michigan: (855) 976-9058
  • New Jersey: (844) 985-2857
  • Nevada: (866) 614-6864
  • Pennsylvania: (844) 902-1842

By Chat:  You can also opt out of receiving marketing emails by chatting with a player support representative when logged into your WSOPOnline.com account (during support hours).  Log into your account, select ‘Cashier,’ click ‘Help’ (image of a person with a headset), and start chatting for assistance.