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The Cromwell Hotel Las Vegas

Cromwell Las Vegas Reviews
Average Tripadvisor rating for The Cromwell Hotel Las Vegas
Average Rating Based on 5264 reviews
The Cromwell Hotel Las Vegas
Clean and Fun Environment
The Cromwell Hotel Las Vegas
Really like Cromwell for how clean/smell and the vibe is cool. Fun to people watch while playing cards! Fast beverage service and dealers are typically pretty nice and conversational. Pit Bosses...More
- Inspire23624484754
Really like Cromwell for how clean/smell and the vibe is cool. Fun to people watch while playing cards! Fast beverage service and dealers are typically pretty nice and conversational. Pit Bosses come by time to time to chat too which is nice.
Concierge went out of there way to help me. Nicole St. Jacques is awesome!
The Cromwell Hotel Las Vegas
I have stayed at this hotel and love it. I will be staying here when I return and on all subsequent trips.This time I was staying at Bally’s and I have a very specific need with my medication - a...More
- Bakermel1
I have stayed at this hotel and love it. I will be staying here when I return and on all subsequent trips.This time I was staying at Bally’s and I have a very specific need with my medication - a small refrigerator with the small freezer section in the top. Bally’s has always been able to accommodate this request. They bring up the refrigerator to the room and no issue. This time the maintenance guy said that he had to see, but should be able to find one. Came back to the room and no refrigerator. I went to diamond check in and asked again, the manager (a blonde haired lady) told me they do not have any due to the renovations and then by the end of the conversation said it was special request and no guarantees. I asked to see if the Cromwell had any rooms, she supposedly called and told me they did not. I asked for her to help me find a solution was told to put it on ice. This will not help me get on plane to return home, as TSA requires the ice packs to be frozen. I was told there nothing they could do. This is where the Cromwell Concierge, Nicole St. Jacques, went above and beyond... I stopped by and spoke with her explaining my situation and how this hotel always was able to accommodate me the last couple of times that I stayed there. I know they couldn’t provide a refrigerator for the other hotel and that they didn’t have any rooms, but her and her Manager at the very least helped find a possible solution. Guess what, when I got back to my room at Bally’s there was refrigerator with the small freezer section? Anyway, due to Nicole’s willingness to help me even when I was not staying there has earned the Cromwell my business from now. I travel to Las Vegas several times a year and will not look to stay anywhere else.
Pleased with staff .
The Cromwell Hotel Las Vegas
We weren't staying at the Cromwell, just stopped in to spend some leisure time and do a little gambling. Were approached numerous times by staff checking to see whether we were enjoying our selves...More
- Mark J
We weren't staying at the Cromwell, just stopped in to spend some leisure time and do a little gambling. Were approached numerous times by staff checking to see whether we were enjoying our selves and making sure we had no problems. Be coming to Vegas for 30 years without this ever happening. Nice to see that your not just another number.
I love Ceaser casino ❤️
The Cromwell Hotel Las Vegas
Great benefits being a Caesars diamond card holder. Lots of Slots to pick from. Great shows and different restaurant to pick of your choice. We stayed at the Line and the room was nice. Spa and the...More
- Carol B
Great benefits being a Caesars diamond card holder. Lots of Slots to pick from. Great shows and different restaurant to pick of your choice. We stayed at the Line and the room was nice. Spa and the pool are fantastic.
Played here often!!!!
The Cromwell Hotel Las Vegas
One of the funnest casinos we played in on our recent trip to Vegas. Roulette dealer took his time teaching us how to play and didn’t act annoyed or rushed!!! Some casino dealers seem reluctant to...More
- P6439EGdougp
One of the funnest casinos we played in on our recent trip to Vegas. Roulette dealer took his time teaching us how to play and didn’t act annoyed or rushed!!! Some casino dealers seem reluctant to teach and some games are intimidating but not here!!!!!
The Cromwell Hotel Las Vegas
Tripadvisor rating for this property
Clean and Fun Environment
Really like Cromwell for how clean/smell and the vibe is cool. Fun to people watch while playing cards! Fast beverage service and dealers are typically pretty nice and conversational. Pit Bosses...More
Inspire23624484754
Really like Cromwell for how clean/smell and the vibe is cool. Fun to people watch while playing cards! Fast beverage service and dealers are typically pretty nice and conversational. Pit Bosses come by time to time to chat too which is nice.
Tripadvisor rating for this property
Concierge went out of there way to help me. Nicole St. Jacques is awesome!
I have stayed at this hotel and love it. I will be staying here when I return and on all subsequent trips.This time I was staying at Bally’s and I have a very specific need with my medication - a...More
Bakermel1
I have stayed at this hotel and love it. I will be staying here when I return and on all subsequent trips.This time I was staying at Bally’s and I have a very specific need with my medication - a small refrigerator with the small freezer section in the top. Bally’s has always been able to accommodate this request. They bring up the refrigerator to the room and no issue. This time the maintenance guy said that he had to see, but should be able to find one. Came back to the room and no refrigerator. I went to diamond check in and asked again, the manager (a blonde haired lady) told me they do not have any due to the renovations and then by the end of the conversation said it was special request and no guarantees. I asked to see if the Cromwell had any rooms, she supposedly called and told me they did not. I asked for her to help me find a solution was told to put it on ice. This will not help me get on plane to return home, as TSA requires the ice packs to be frozen. I was told there nothing they could do. This is where the Cromwell Concierge, Nicole St. Jacques, went above and beyond... I stopped by and spoke with her explaining my situation and how this hotel always was able to accommodate me the last couple of times that I stayed there. I know they couldn’t provide a refrigerator for the other hotel and that they didn’t have any rooms, but her and her Manager at the very least helped find a possible solution. Guess what, when I got back to my room at Bally’s there was refrigerator with the small freezer section? Anyway, due to Nicole’s willingness to help me even when I was not staying there has earned the Cromwell my business from now. I travel to Las Vegas several times a year and will not look to stay anywhere else.
Tripadvisor rating for this property
Pleased with staff .
We weren't staying at the Cromwell, just stopped in to spend some leisure time and do a little gambling. Were approached numerous times by staff checking to see whether we were enjoying our selves...More
Mark J
We weren't staying at the Cromwell, just stopped in to spend some leisure time and do a little gambling. Were approached numerous times by staff checking to see whether we were enjoying our selves and making sure we had no problems. Be coming to Vegas for 30 years without this ever happening. Nice to see that your not just another number.
Tripadvisor rating for this property
I love Ceaser casino ❤️
Great benefits being a Caesars diamond card holder. Lots of Slots to pick from. Great shows and different restaurant to pick of your choice. We stayed at the Line and the room was nice. Spa and the...More
Carol B
Great benefits being a Caesars diamond card holder. Lots of Slots to pick from. Great shows and different restaurant to pick of your choice. We stayed at the Line and the room was nice. Spa and the pool are fantastic.
Tripadvisor rating for this property
Played here often!!!!
One of the funnest casinos we played in on our recent trip to Vegas. Roulette dealer took his time teaching us how to play and didn’t act annoyed or rushed!!! Some casino dealers seem reluctant to...More
P6439EGdougp
One of the funnest casinos we played in on our recent trip to Vegas. Roulette dealer took his time teaching us how to play and didn’t act annoyed or rushed!!! Some casino dealers seem reluctant to teach and some games are intimidating but not here!!!!!