The Cromwell Hotel Las Vegas

The Cromwell by far has the best employees of any of the hotels on the strip. From the cocktail waitresses, bellmen , casino host and front desk people are by far the best I have ever encountered and i spend 30 to 60 days a year in hotels. Great Job!

This is a great hotel and the perfect location. Sadly the pool area on the rooftop doesn't belong to the Hotel, so it was closed and this was why we booked it, so we could also chill out. We were invited to use the Flamingo or the Creasers, but it would have been nice to grab a coffee from the 7th floor and set up on the terrace for half an hour. We didn't eat there, but we did use the casino and it was great.I would go to this hotel again, purely because we would want a pool at the hotel. Finally , checkin was a little painful as the rooms where not ready and we had to keep going back to reception and then there was a queue and the rooms were released later than stated.

The Cromwell is perfect from the food (eatwell), casino, staff, decor and rooms. Everything was beautiful and so comfortable. It's a home away from home and will stay again when we come back. Perfect location!

I don’t think I have ever made a Trip Advisor review, but given the issues I had at the Cromwell, this straight forward review needed to be done. I have enjoyed the Kromwell for years. In my mind it’s the best casino in Vegas and the staff has always been very professional. I had been a diamond level customer for a while.1. Last Night, after midnight I was playing at the double deck black jack table that I have always enjoyed. I do not know any of the staff the Cromwell, but they have always been very good. Always. But last night the pit boss was talking very loudly about me. I can only guess he had no idea he could be heard, but he was talking about my bathroom habits and the duration, etc. I was not loud at the table or outspoken or inebriated. I don’t know why he Was talking smack about my habits. This was not a moment where I was not winning either, I was doing well and having fun and playing quietly. I was not loud at the table or outspoken or inebriated. I don’t know why he did that what did, aloud. These comments were not being made to me, but you could easily hear them. I was offended. But the icing on the cake is this; when (Sean or Shawn - Pitt Boss) came closer to the table I very quietly said, Sean I can hear all the things you’re saying. His reply was “that’s great”. What a stick in the eye. At that point I left the table. I must say as always, the dealers are outstanding. The same is true of my Casino Host Lenny. As professionals we understand that sometimes there are discussions that need to be at however reasonable professionalism need to be exercise as not to offend people. I am not easily offended, but was crystal clear Sean did not care; “that’s not great” Cromwell.2. The TV did not work in my room it took two different trips for them to fix it. On the first trip they said it was fixed and it was not. It did not work at all. They fixed it Friday night around 9 PM are .3. The air conditioning in the room was completely non-functional and the room was 74°. I made five calls to guest services and four inquiries through Ivy, which is a nice chat bot service offered by Harrah’s / Cromwell. Ivy is a pretty effective tool. The hotel Responded to this here and there, but they did not follow through on many of their commitments to respond or repair it, and they offered no alternate solutions until I suggested moving to another room. Only on my 9th inquiry did they get the air conditioning fixed and it took them two visit to the room over a period of two days to resolve the issue. There were four different sets of people/four visits To finally resolve the television and the air conditioning. I like the room at 70°, not 74. I think this is a fairly reasonable expectation at any hotel, but especially an upscale brand.4. The pool area including the lounge chairs is completely closed. I understand it might be a little cold out to go in the water, but today was a nice day to lounge in the sun for a bit.The cleaning staff & all other things were fine.

this hotel is a hidden gem. i have been to vegas many times but i have never seen or heard of cromwell before. stumbled upon this only when i started to make thorough research for my honeymoon. loved EVERYTHING abt it. the rooms, the service, the amenities, the food, the in-room breakfast. everything! even the price was that good! and if i were to go back to vegas again, it’d be cromwell!