I don’t think I have ever made a Trip Advisor review, but given the issues I had at the Cromwell, this straight forward review needed to be done. I have enjoyed the Kromwell for years. In my mind it’s the best casino in Vegas and the staff has always been very professional. I had been a diamond level customer for a while.1. Last Night, after midnight I was playing at the double deck black jack table that I have always enjoyed. I do not know any of the staff the Cromwell, but they have always been very good. Always. But last night the pit boss was talking very loudly about me. I can only guess he had no idea he could be heard, but he was talking about my bathroom habits and the duration, etc. I was not loud at the table or outspoken or inebriated. I don’t know why he Was talking smack about my habits. This was not a moment where I was not winning either, I was doing well and having fun and playing quietly. I was not loud at the table or outspoken or inebriated. I don’t know why he did that what did, aloud. These comments were not being made to me, but you could easily hear them. I was offended. But the icing on the cake is this; when (Sean or Shawn - Pitt Boss) came closer to the table I very quietly said, Sean I can hear all the things you’re saying. His reply was “that’s great”. What a stick in the eye. At that point I left the table. I must say as always, the dealers are outstanding. The same is true of my Casino Host Lenny. As professionals we understand that sometimes there are discussions that need to be at however reasonable professionalism need to be exercise as not to offend people. I am not easily offended, but was crystal clear Sean did not care; “that’s not great” Cromwell.2. The TV did not work in my room it took two different trips for them to fix it. On the first trip they said it was fixed and it was not. It did not work at all. They fixed it Friday night around 9 PM are .3. The air conditioning in the room was completely non-functional and the room was 74°. I made five calls to guest services and four inquiries through Ivy, which is a nice chat bot service offered by Harrah’s / Cromwell. Ivy is a pretty effective tool. The hotel Responded to this here and there, but they did not follow through on many of their commitments to respond or repair it, and they offered no alternate solutions until I suggested moving to another room. Only on my 9th inquiry did they get the air conditioning fixed and it took them two visit to the room over a period of two days to resolve the issue. There were four different sets of people/four visits To finally resolve the television and the air conditioning. I like the room at 70°, not 74. I think this is a fairly reasonable expectation at any hotel, but especially an upscale brand.4. The pool area including the lounge chairs is completely closed. I understand it might be a little cold out to go in the water, but today was a nice day to lounge in the sun for a bit.The cleaning staff & all other things were fine.