The Cromwell Hotel Las Vegas

If you are tired of fighting for an elevator, walking a mile to get to your room, needing a map to find a restaurant or dodging strollers and kids to get to the casino... try the The Cromwell. It's perfectly located on the strip, easy to navigate and the BEST service you will find. The suites are fantastic and its adults only. Try this little gem in a town full of shiny diamonds 💎

Great place to stay during COVID. Small enough to feel safe. Nice casino. Great location and access to major casinos, shopping and restaurants. Staff was welcoming and friendly. Text messages were helpful. Resort fee was unnecessary which is why downgraded on value.

Terrible security team! They don’t know anything about hospitality. I was drinking a cocktail and walking while looking for a machine to play at the casino and they asked me to put my mask so I showed them that I was drinking non stop and they said Okay. A couple of seconds after they approached to me and kicked me out without any explanation. I asked them why and they said that It’s a private property and that they can kick me out with no problem. They need to have better training to deal with customers during the pandemic. I was following all the rules of wearing my mask while not drinking or eating. If they disagree, they just need to explain politely so tourists can stay instead of leave. When people lose their jobs in tourism and hospitality because people don’t want to travel, remember that this is because of people like this security guard who doesn’t care about tourists and hospitality, they don’t care about the economy being hurt, they just make you feel uncomfortable and don’t care about how businesses and people’s economy get hurt. They just think that they are more important just because they have a position as a security guard. Shame on you Cromwell Casino and your team!

Upon arrival we were offered at room with a excellent view of the lights at the Bellagio and indeed it did have the view, however with that view came a ton of road noise from Las Vegas Blvd and Flamingo Rd intersection, At one point I was ready to pack up and move to another hotel.The room, at 360 sq. ft is absolutely to small, barely enough room to walk between the dresser and the two queen beds. The bathroom was fine and the towels were plush, however, whoever decided to put a full length mirror in the shower must have had one wicked sense of humor. If your enter the shower with the lights on in the bath and anyone in the room turns off the light in the bedroom they have a full view of the person taking the shower. I found this a real drawback. In other words if you expect total privacy when showering make sure no one else is in the room or you can trust them to leave the lights on.The casino is small, but the staff is friendly, one drawback is the gift shop, snack shop whatever you wish to call it, its closed with a sign that says to use the Flamingo Hotel next door for snacks or drinks, what a bummer.Location: Corner of Las Vegas Blvd and Flamingo Rd, probably one of the busiest intersections in Vegas. Sirens, horns and reeving engines the norm. Also is home to a host of homeless people, that are sleeping on sidewalks, overpasses and even in the elevators. I do feel sorry for these people, but when you have to walk around someone sleeping on the sidewalk or the constant people requesting monetary donations, its a little bothersome. I never felt threatened by their presence, i guess its just a everyday thing in Vegas.I rated the sleep quality as average, but this is due to the road noise not the quality and comfort of the beds and linens, which were excellent.Would like to give a shout out to Mike the hotel bellhop, excellent service and a wealth of info.Overall, probably will be my last visit to the Cromwell, back to Bally's or Harrah's, bigger rooms and a lot less noise

The rooms look nice but there is no hot water at times and air in the pipes. Standing water in the drains (sink and shower), nothing in the mini bar (not even water). Security will demand to look in your personal effects when entering the property at random times. I would not recommend this property. It is trying to be something it clearly is not (wanting to be Cosmo-esque perhaps) On a positive note, the bed was comfortable and the location is great. The concierge did offer an upgrade (which I declined) after I complained about searching my wife’s purse after walking in following a dinner at Carbone’s (implying were dressed nicely) but at least they attempted to fix what I feel is completely unacceptable action.