It was our 1st time staying at the Cromwell, and it crtainly wont be the last. The room was beautiful, and the service was great. From the moment we checked in till the minte we checked out. On our last night there, there was a power outage for about an hour. They did a great job of keeping you updated and restored the power as quickly as possible..We did have one small problem with an overflowing toilet, called the front desk and it ws immediatly fixed. Loved it there, will difinitely stay again.