The Cromwell Hotel Las Vegas

Great service ,smaller lines and great friendly staff overall location on the strip close to other major attractions and casinos secure elevators to the rooms Rooms with suite attachments for larger groups or families

Excellent place to stay and gamble. Staff here at Cromwell made me feel welcome as VIP. Rooms are big and roomy. Dining was excellent at the steak house. Bartender make good mix drinks and good services.

We visited this hotel on the 3rd to 6th December. I had read an earlier review which commented on the noise from the night club at the top of the building and thought they may have exaggerated it a bit. They had not we were 3 floors below the club and the bass was shaking the walls, good job a power cut shortened the experience.I asked to be moved the next morning and was told ll the rooms were dark in character and that none were available. I am not sure this was the case as the front desk girl seemed to be very laissez faire with her attitude.This was my third and last trip to Vegas and the accommodation I had before was light and roomy and had a coffee makerThe flavour of the place was bordello in character and this was emphasized by the picture on the wall being of lacy ladies and disguised guys. The place was furnished in leather type furniture which darkened the place more than the bars on the windows. I was not sure if I was in a dungeon or a place of ill repute. No hairdryers or drinks machine in the room we asked about both and the hair dryer took over an hour to arrive even though I told them my fiancee was standing there with wet hair. I eventually asked a lady making up the next room for one and she organised it with 5 minutes.My feeling of it being a bordello was heightened by the discovery on out last morning of the mirror in the shower being two way into the bedroom and the discovery of an intimacy kit in the drawers. Front of house staff 1Housekeeping staff 5

I really enjoyed my visit, staff is friendly and professional of how to service you! The casino was clean and well lite and it has plenty of options of entertainment. I will comeback for sure and hope is soon. Regards, Mo

I have a specific need with my meds and I call when I book, weeks before and again days before I arrive to ensure the reservation is correct and that a refrigerator with a small freezer section is available. If not, I was told that I could give my ice packs (which need to be frozen to fly -TSA will not allow an unfroze ice pack through security) to the concierge and they would put in their freezer. Do not worry! Prior to check out, took my ice packs in a bag to concierge and advise that they needed to be frozen for my flight. The ice packs were returned unfrozen and was told they didn’t get into the freezer for some reason. They sent us to Walgreen’s for frozen ice pack. They did not. I had several ziplock bags to fill with ice. We had to wait for someone to bring the ice to our room. I asked to speak with the Mgr, Margaret came out - asked is she was aware of the situation and she said she was. I explained that I was told not to worry and now had to try an obtain ice throughout my travels home - amounting to about 13 hours. Hoping no delays! Margaret informed that me that it was a courtesy to take my ice packs and that they were just trying to help. She did not know why they did not freeze? I asked they were in the freezer?. She said yes & they didn’t freeze. Then why did they take them and try to freeze them while we were running to Walgreens? Hmm different story than the lady we spoke with early? When I said I would not stay there again. I was told that that was okay!