FLAMINGO HOTEL AND CASINO LAS VEGAS

When we checked in it took a bit, but service was pleasant, all the staff we encountered were very pleasant and helpful. Loved the room, had to get them to spray as we had a non smoking room that smelled of cigarettes. The casino air was so bad with cigarette smell that we never stayed there, we rush out the door. The pool was beautiful, clean, staff again were very nice, the drinks are ridiculously expensive and you can’t bring your own.

The Flamingo is now our first choice for a hotel on the Vegas Strip. We loved it. I was so impressed, I sent an email to the Hotel Operations Manager, below was my feedback to him. Our first impression was good, I loved avoiding the line and using the self check in kiosk. Since we were only staying a few days, the offer of $10 coupon to skip housekeeping was a nice touch, thanks. Our hotel room was clean, the bed comfy and we even had a bit of a view. The only complaint we had that day was that it took over an hour to get a couple of pillows delivered to us. We used the text request function and never got pillows. We finally called down and they were there within 10 minutes. That text request option might need some fine tuning. Over the next few days we enjoyed all that your resort had to offer. Each staff person we met was friendly and helpful. But, what made our stay outstanding, and will ensure our return to your hotel, was your spa. We booked massages for the last day of our stay and we were blown away by how lovely an experience it was. We travel several times a year and have favorite spas in our favorite cities. Yours is now our favorite in Vegas. Your spa's front desk staff, spa assistants and massage therapists were all very good. However, Feliciana, in your Women's spa, is outstanding. She is on it. I felt welcomed the minute I met her and she made absolutely sure I was having the best time possible. Her level of customer service is rare, she deserves a raise and whatever customer service award your company might offer.

Room was on the 7th floor. Nice view of the habitat and high roller.Staff was friendly and helpful and always had a smile.Lots of security present on the floor so felt safe while there.Overall had a great time at The Flamingo.

Room 15092. Was suppose to be upgraded Go Room. Rug was filthy, sink in bathroom didn’t drain, handle on commode was broken and shower had to run 20-25 min to get warm water. If this was an upgraded room , I’d hate to see what the standard rooms looked like. I’d never and I mean never stay here again

Just disappointing to pay such an expensive price for a room and have to pay to get in the pool. Prices outrageous everywhere. They wouldn't even let you take a bottle of water in the pool. Their water and alcohol was the most expensive I've ever paid.