FLAMINGO HOTEL AND CASINO LAS VEGAS

My wife was to celebrate her birthday at the hotel. She invited 15-20 friends over to the Flamingo Hotel for the occasion, so we rented the Fab Suite.The day BEFORE We were supposed to check in, I went to the property and told them that I would need EARLY CHECK IN and would pay the $30 fee (which they would not waive). They then told me that the room was vacant and not scheduled to have anyone in it that night, thus early check in would be available.On the day of the party, my wife and I packed three coolers full of food, party trays, meats and cheeses for the party. We arrived at 930 am and attempted to check in. We were told “no”, room needed to be cleaned. Staff was extremely rude and we explained the food that was on ice. They told me that EARLY CHECK IN was at their discretion and not always available but then confirmed the room was (and had been empty all night).To speed up the check in process, I then used the self in kiosk and gave my ID and Credit Card - and it confirmed I was “checked in” but then would not release the keys without front desk approval.I returned 4 MORE TIMES (1030, 1130, 1230 and 2) - each time explaining the situation and speaking to a different person each time. I explained Valet had the food and drink, that the room was unoccupied and that I would pay any early check in fees. No one was sympathetic, no one offer options and all simply stated “check in again later”. I even spoke with a manager on duty, who confirmed that the room was open but WOULD NOT allow us entry until it had been cleaned (even after I offered to waive that in writing). I asked for assistance with the food and they flatly refused.At 355 pm, 5 minutes before the regular check in time and 6 hours after I tried to check in, the front desk called and stated the room was open. They still told me that I would have to wait another 30-40 minutes before the bags could be brought upstairs.The room was amazing and the staff in the rest of the hotel were great....but the front desk and the hotel manager were unsympathetic people who would not make any customer service options for a person who spent a lot for one of their suites, had then rented a cabana at their pool to find somewhere to be during the period that we had to wait and still would not be nice enough to do anything for us.I have lived in Vegas for 40 years and have been treated so poorly at a Caesars Property.

Start to finish this was a bad experience for us. Had a hard time finding the driveway to get into hotel initially. Self parked on the top floor of your structure and the elevator doesnt go all the way to the top floor for some reason. Had to walk down a floor with all of our stuff to use the elevator. I booked a room with a tub in it but the room we had only had a shower. Had no idea about height requirement since it wasnt posted on your website for your pool slides so my son couldnt do the big slide. Room key wasnt set up for parking so i had to pay for parking everytime i left. I tried using my key but received the following error from the machine, “card not enabled”. The last night, self parking lot was full, tried to valet but they wouldnt let us and directed us to your sister hotel, cromwell self parking where my room key didnt work again for self parking. Got back to our room to find that the television didnt work. I called down to customer service desk twice within an hour and each time they told me someone would come and no one ever came to our room to fix it. Overall, it was a pretty lousy experience here and i dont see myself ever staying here again.

When we arrived, the front desk staff had two people checking people in and four standing in the back. They kept helping people from the "mail" line and not us waiting to check in. Other guests began expressing frustration. When we were helped I told the lady about it and she argued with me and put her hand in my face. The other guest checking in got told we were lucky most people waited 1 hour not 20 minutes. I have never felt so disrespected. I was then told to go stand back in line to wait again.

Dealers were helpful and friendly. Taught my friend how to play paigow. Walked him through the hands and showed him helpful hints on setting his hand up. Even explained to next dealer he was new and may need help

We had an updated room and it was very nice. Beds were comfortable and the shower was nice. The room had a big screen TV and a fridge! The closet had a light that was motion detected, nothing to special but the effect was appreciated.